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An Assistant Chief Engineer is responsible for all maintenance issues within the hotel to deliver an excellent Guest and Member experience while performing daily checks, repairing equipment, and coordinating renovation projects. What will I be doing? As an Assistant Chief Engineer, you will be responsible for all maintenance issues within the hotel, daily, maintenance checks, and repairing mechanical equipment to deliver an excellent Guest and Member experience. An Assistant Chief Engineer will also be required to coordinate renovation projects and develop emergency programs. Specifically, you will be responsible for performing the following tasks to the highest standards: * Responsible for maintenance issues within the hotel * Perform daily checks around the hotel * Conduct lift emergency release procedures as required * Diagnose, maintain, and repair mechanical equipment within the hotel * Ensure good relationships are built with internal and external customers * Maintenance of all hotel fixtures and fittings to ensure they are in safe condition and take action when any unsafe situations arise * Develop, implement, and direct all emergency programs * Develop, implement and manage energy conservation programs for the property to minimize expenses * Coordinate renovation bidding, define the cost and scope of the project, and oversee the general contractor and subcontractors to ensure quality work is performed cost effectively * Perform special projects and other responsibilities as assigned * Responsible for the health and safety of the hotel * Ensure monthly safety inspections take place and employees are trained accordingly What are we looking for? An Assistant Chief Engineer serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: * Advanced knowledge of building management/engineering * Positive attitude * Good communication skills * Committed to delivering a high level of customer service * Excellent grooming standards * Flexibility to respond to a range of different work situations * Ability to work under pressure * Ability to work on their own * Previous experience in a management role * Technical background/degree preferred. It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: * First Aid * Vocational training in engineering or similar field What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all

The role aims to be recognized as trusted advisors in the hotel / hotels. This role supports the finance lead to attract and retains best-in-class finance professionals. This role assists in developing their finance team and enables them to Thrive. The role communicates with impact, ensures a robust control and compliance environment and supports to enable the EMEA finance management company value proposition, which is attractive to existing and new owners. The role partners within the hotel / hotels to maximize profit for our shareholders and owners and executes EMEA Operations Finance innovations and projects to deliver an industry leading efficient finance organization. What will I be doing? The Assistant Finance Manager will support all activities performed by the Finance Manasger, to include but not limited to, understanding and driving financial performance, ensuring timely and accurate financial reporting and month-end closing activities, co-ordinating and reviewing monthly financial statements in accordance with Generally Accepted Accounting Principles (GAAP), Uniform System of Accounts and Hilton policies and procedures. The role will ensure a smooth operation of all hotel finance activities in full compliance with the policy, regulatory and contractual framework. The role will business partner with all hotel finance team members and the Hotel Management team, and supports the Finance Manager in developing excellent working relationships across a broad range of internal and external stakeholders, including Commercial, IT, Procurement, Operations, Shared Service Centers (where applicable), Owners and Assett Managers as well as Regional Operations Finance. In absence of the Finance Manager, the Assistant Finance Manager will assume responsibilities of the department lead. The role will support the Finance Manager to develop best-in-class hotel Finance teams, including participation in all relevant Finance development programs. * Responsible for reconciliation and checking of accounts before and after month-end closing * Must be familiar with all duties and procedures of the team members in finance * Manage cash flow in an efficient manner * Represent the finance function during the absence of the Finance Lead * Training and development of the Finance team members and succession planning in the absence of the Finance Lead * Build external relationships with colleagues in the hotel and in the area * Ensure that the Executive and Management Teams have financial awareness * Assist the Director of Finance in preparation and submission of budgeting, forecasting, comments, capital planning, cash management and other requirements * Report according to deadlines and formats set by Hilton on the actual performance compared to budget and / or forecast with appropriate comments * Use of benchmarking and other tools to support performance optimisation * Ensure that accurate bookkeeping is in place and that revenue and cost are booked in the correct time period * Ensure that accruals and provisions are calculated and booked accordingly, supported by appropriate backup * Partner with the Hotel Management team to identify opportunities for the hotel (cost savings; revenue initiatives; working capital improvements, analyse the F&B costs) * Apply financial, commercial and business input into the management of the hotel operation to ensure that optimum performance is realised * Implement and adhere to accounting procedures and policies * Participate in and lead Finance projects as and when required * Demonstrate understanding of Lease / Management Agreements and related implications * Perform other duties and responsibilities as and when assigned or required * Act in accordance with fire, health and safety regulations on property and follow the correct procedures when required * Ensure hotels are in compliance with Corporate Policies (SPI's) and governmental rules and regulations and report irregularities and non-compliant situations as required by corporate guidelines * Ensure that the best interest of the hotel, Hilton International and owners are protected and seek advice from the Finance Lead if and when needed * Participate actively and regularly in communication meetings and ensure that hotel finance team is kept informed of all relevant hotel and company information, news and initiatives * Maintain Fixed Cost Register and ensure that this is a full and accurate reflection of all contracts in place * Review, clarify and code corporate, affiliated charges and Hilton fees Job Roles Provide financial oversight of the capital expenditure process *Ensure capital projects are completed within established critical path and financial projections *Review and approve payments of the invoices and other due payment documents (online banking if applicable) *Review and approve balance sheet reconciliation in line with company policy * Review and approval (release) of payroll related payments (online banking if applicable) *Ensure deadlines according to local requirements in the payroll process are met *Ensure that the team meets all Operations Finance deadlines in the month-end/quarter-end/year-end closing process *Ensure balance sheet reconciliations are prepared in accordance with applicable deadlines, ensure accuracy and proper storage of backup *Preparation and posting of month-end journal entries *Preparation of all payroll related matters (payments, journal entries, balance sheet reconciliations incl. any necessary follow-ups with HR) *Communication and preparation of documentation needed by any internal/external auditor *Chair monthly credit meeting with GM, FO and Sales Team *Review the Aged Debt Report on a monthly basis producing clear and actionable notes for the hotel team *Review and approve credit card chargebacks *Review and spot check the travel agent commission's reports on a monthly basis to ensure accuracy of payments What are we looking for? * * Ability to analyze large volume of complex financial information from many sources and create reports, forecasts, and projections * Strong problem solving skills, including ability to effectively address any issue in collaboration with others as appropriate * Ability to proactively identify and prevent potential problems * Ability to help develop problem solving skills among direct reports and other team members as appropriate * Ability to take initiative to identify, prioritize and implement all elements required for team to fulfill responsibilities * Ability to manage and develop staff * Detail oriented and organized * Ability to develop presentations and effectively present to all levels of company, hotels & owners * Strong communication and negotiation skills (all levels of management and external customers) * Proficient in MS Excel, Word and Outlook with the ability to quickly learn new programs when required Additional Preferences: University degree in Accounting or Finance What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all

Welcoming customers at the bar area and asking what they needProviding knowledgeable and creative drink recommendationsFulfilling customer drink orders accurately and promptlyKeeping the bar stocked by replacing empty bottles and kegs of beerCleaning the bar, washing glasses and wiping down surfacesTaking cash or card payments from customersKeeping up to date with the latest drink trendsVerifying the age and checking the identification of potential customers

We are on the lookout for passionate Chef de Rang / Team Leader to join the summer season 2026 of Jumeirah Capri Palace. The main duties and responsibilities are: ? Maintains professional and ethical relationships with guests, suppliers and colleagues. ? Oversees the mise en place. ? Attends weekly training sessions. ? Anticipates guests' needs, taking extreme care of details and customer service as well as coordinating commis de rang. ? Cooperates with every colleague and is involved in team-work. ? Supports colleagues in maintaining the inventory in compliance with the defined procedures. ? Ensures compliance with all the HACCP system rules. ? Checks the correct use and upkeeps of all equipment and materials supplied. ? Implements all the information shared during training.

An opportunity has arisen for a Restaurant Hostess to join the 2026 summer season at Jumeirah Capri Palace. The main duties and responsibilities of this role are:Greet guests warmly and engage in friendly conversation to ensure they feel comfortable and welcome upon arrival. Schedule dining reservations and coordinate special services or occasions such as anniversaries and birthdays, following Restaurant Reservations SOP. Use the F&B Enquiry/Booking checklist to handle restaurant enquiries and bookings efficiently, maintaining high standards. Escort guests to their tables, share names with relevant staff, match the dining pace, and present menus promptly after seating. Familiarize with the menu and signature dishes to answer guest queries, describe Chef specials, and recommend food and beverage pairings. Provide personalized attention to VIP and regular guests/residents, maintaining knowledge of their preferences, allergies, seating choices, and privacy needs. Anticipate and fulfill guest needs accurately, including those with special requirements, delivering service that exceeds expectations while adhering to Heart of Jumeirah standards. Follow strict confidentiality protocols to maintain the privacy and confidentiality of all guests. Stay informed about in-house services, destination dining themes, local information, and assist guests accordingly with their enquiries. Answer phones promptly using standard scripts, maintain guest history and data accurately, complete checklists, assist in inventories, attend training sessions and meetings regularly, promptly handle complaints, and adhere to departmental policies, HSE processes, SOPs, grooming standards, and Jumeirah's service excellence standards. 

An opportunity has arisen for a Commis de rang to join the 2026 summer season at Jumeirah Capri Palace. The main duties and responsibilities of this role are:Provide knowledgeable, friendly, professional and efficient F&B Service to all guests ensuring maximum guest satisfaction in a manner consistent with Jumeirah standards.Maintain efficient workflow by adhering to the Sequence of Service and all timeframes and standards detailed in relevant SOPs in the F&B Standards Manual.Anticipate customer needs and expectations correctly, including those with special needs, and provide appropriate products, services or information.Identify and take all opportunities to enhance the quality of service (upselling, guest recognition, resort knowledge)Prepare outlet for service utilizing the checklist and as instructed through briefings.Maintain good knowledge of the menu to answer questions the guests may have.Serve & clear food and drinks within required timeframes.

An opportunity has arisen for a Steward to join the 2026 summer season at Jumeirah Capri Palace. The main duties and responsibilities of this role are:Clean and maintain dishes and operating equipment in Food and Beverage outlets, ensuring compliance with hygiene and sanitation standards. Prepare operating equipment for Banquet functions by counting, sorting, and organizing items. Maintain kitchen equipment and utensils to a high standard, minimizing breakage and ensuring cleanliness. Sanitize machinery and equipment according to established hygiene standards to prevent contamination. Adhere to strict standards of personal hygiene and grooming, including wearing prescribed uniforms and name badges. Prioritize security by remaining vigilant and reporting any suspicious circumstances to superiors. Maintain departmental areas in a safe and hygienic condition, promptly reporting any damage to furniture or equipment. Foster positive communication with colleagues and superiors to promote effective teamwork and morale. Attend meetings, briefings, and training sessions to enhance personal and departmental skills. Cultivate good working relationships with colleagues and other departments, remaining adaptable to changes dictated by industry, company, or property management. 

About the Job: An opportunity has arisen for a Bartender to join the summer season 2026 of Jumeirah Capri Palace. The main duties and responsibilities of this role are: ? Takes orders from customers and Waiter/Waitress in a timely, professional and friendly manner. ? Mixes ingredients such as liquor, soda, water, sugar, and bitters to prepare cocktails and other drinks according to Beverage Recipes. ? Serves alcoholic & non-alcoholic beverages according to defined standards. ? Ensures that the guest is presented with the correct order and that all drinks are prepared and served as agreed in the standard operating procedures. ? Maintains a complete knowledge of cocktails, beverages and wines to advise the guests and colleagues when necessary. ? Collects money for drinks served and process financial transactions according to Jumeirah cashiering procedures. ? Ensures that all stock is established as per par levels and stored according to the Food Hygiene Standards. ? Undertakes opening, closing & cleaning tasks as detailed on checklists. ? Maintains accurate and up-to-date temperature records for all fridge units within the bar whilst on duty.

Descrizione aziendaCosa significherà per te lavorare a Laqua Countryside-Vivere gli spazi di un boutique hotel di design, con 8 camere, ristorante 1 stella Michelin, piscina open air e un grande orto privato-Respirare l'energia della natura intorno a te, tra le colline sorrentine di Ticciano, frazione di Vico Equense, città in provincia di Napoli, Campania-Confronto e gioco di squadra con un team affiatato, che condivide le tue stesse passioni-Crescere nel proprio settore e trarre ispirazione da professionisti che ti sapranno guidareLaqua Countryside fa parte di Cannavacciuolo Group, una squadra di 250 persone, che vanta 8 stelle Michelin e 25 anni di esperienza. Cannavacciuolo Group è un esempio di eccellenza nel panorama dell'ospitalità italiana, con strutture presenti in Piemonte, Toscana e Campania.?L'ospitalità è la chiave che apre tutte le nostre storie?PosizioneDi cosa ti occuperai:-Gestirai la partita assegnata-Coordinerai le attività di Demi e Commis, contribuendo alla loro crescita e formazione-Garantirai che vengano rispettate tutte le procedure e le disposizioni in materia di igiene e sicurezzaRequisitiCosa cerchiamo:-Diploma ad indirizzo turistico/alberghiero-Esperienza nel ruolo nell'ambito della ristorazione di alta gamma-Entusiasmo, dinamismo, flessibilitàAltre informazioniCosa offriamo:-Possibilità di alloggio -Onboarding digitale e costante affiancamento-Welcome kit-10 sessioni di supporto psicologico/coaching tramite Serenis (piattaforma digitale che offre servizi di psicoterapia)- Sconti su acquisti nello Shop Online e presso le strutture del Gruppo-Possibilità di fare carriera e raggiungere successo professionale all'interno del Gruppo

Quale sarà la tua missione?  Come Receptionist sarai responsabile di soddisfare le esigenze degli ospiti all'arrivo e alla partenza e di fornire un'esperienza eccezionale durante il loro soggiorno, in linea con la visione e i valori dell'hotel in materia di soddisfazione dei clienti.Cosa dovrai fare?  Accogliere e completare il processo di check-in per tutti gli ospiti e i gruppi in arrivo in modo tempestivo e professionale, nonché completare il processo di check-out per gli ospiti e i gruppi in partenza. Gestire l'assegnazione delle camere in base alle caratteristiche degli ospiti (VIP, abituali, nuovi clienti, ecc.) con il reparto corrispondente. Gestire, se necessario, e garantire che il front office e il management siano pienamente informati su richieste, domande, reclami e/o suggerimenti degli ospiti e degli altri reparti. Conoscere tutti i prodotti e i servizi dell'hotel, le tariffe, le promozioni e i pacchetti sconto disponibili, nonché gli eventi VIP e speciali.Conoscere e comunicare i servizi dell'albergo disponibili (lavanderia, prenotazione di ristoranti) e le informazioni generali sulla sicurezza. Massimizzare l'occupazione delle camere alle migliori tariffe (questo include la chiusura delle vendite e delle extranet, se necessario). Utilizzare tecniche di up-selling (promuovere il programma di fidelizzazione, altre destinazioni, cibo e bevande, trasporti e strutture alberghiere). Gestire le prenotazioni di camere per gli ospiti in arrivo. Fornire informazioni agli ospiti sulla struttura e sull'area circostante (musei, monumenti), compresi eventi speciali, attrazioni, ristoranti, attività, ecc. della città. Rispondere alle richieste degli ospiti per accordi o servizi speciali (ad esempio, trasporto, prenotazioni, lavanderia) prendendo accordi o identificando i fornitori appropriati. Rispettare gli standard del brand. Assistere gli altri dipartimenti se necessario. Cosa stiamo cercando?  Esperienza precedente nel reparto Front Office, preferibilmente in un hotel di dimensioni e complessità simili. Laurea o diploma in gestione alberghiera o equivalente. È richiesta la conoscenza fluente della lingua locale e un alto livello di quella inglese. La conoscenza di altre lingue straniere è considerata un plus.Conoscenza di vari programmi informatici (Microsoft Office, TMS, ecc.) e dei sistemi di Front Office. Orientamento al servizio clienti. Flessibilità nel rispondere a una varietà di situazioni lavorative. Forti capacità di comunicazione. Orientamento alle vendite. Capacità di lavorare in modo indipendente e come parte di un team.Residenza/domicilio a Milano o dintorni in quanto non è previsto alloggio.Perché scegliere noi?  In Minor Hotels Europe & Americas ci impegniamo a creare carriere entusiasmanti in tutto il mondo ed esperienze interculturali. Il nostro viaggio è alimentato dalla passione e dalla dedizione dei nostri incredibili team, che godono anche di vantaggi stimolanti ed esclusivi quali:Esperienza mondiale - diversità di 150 nazionalità diverse.Opportunità di sviluppo della carriera ricca di sfide nazionali e internazionali. Ampia gamma di programmi di formazione per migliorare le proprie competenze. Iniziative di benessere, tra cui condizioni di lavoro flessibili.Programmi di riconoscimento per i membri del team, tra cui le date memorabili.Possibilità di fare la differenza attraverso il nostro programma di sostenibilità e le iniziative di volontariato.Tariffe e promozioni per i membri del team, che offrono tariffe scontate nei nostri hotel in tutto il mondo e vantaggi esclusivi attraverso il nostro programma di fidelizzazione aziendale.

Quale sarà la tua missione?  In qualità di cuoco/a, sarai responsabile della preparazione preliminare, del processo di cottura, dell'impiattamento o della presentazione di piatti di alta qualità per offrire un'esperienza eccellente agli ospiti.Cosa dovrai fare?  Elaborazione, conservazione e organizzazione della mise-en-place per ciascuno dei servizi, riducendo al minimo le perdite di prodotto.Garantire la presentazione, la quantità e la qualità di ogni piatto del servizio, in base agli standard stabiliti.Controllare e controllare la corretta conservazione dei prodotti, monitorando l'età e le condizioni di tutti gli alimenti per ruotare e mantenere la massima qualità (FIFO).Ricezione, conservazione e organizzazione dei prodotti.Mantenere un'area di lavoro pulita, ordinata e ben organizzata.Segnalare problemi di manutenzione, igiene e pericoli.Conoscenza degli obiettivi del dipartimento e impegno per raggiungerli come parte del team.Seguire tutte le norme/regolamenti del dipartimento sanitario pertinenti e tutte le linee guida del servizio clienti (HACCP). Cosa stiamo cercando?  Almeno 1-2 anni di esperienza come assistente di cucina, preferibilmente in un hotel di dimensioni e complessità simili. Formazione professionale in materia di ospitalità/F&B/cucina.La conoscenza della lingua locale è indispensabile e la conoscenza dell'inglese è di grande valore.Capacità di lavorare da solo e come parte di un team.Capacità organizzative.Capacità di lavorare sotto pressione. Orientamento al servizio al cliente.Attenzione ai dettagli. Residenza/domicilio a Taormina o dintorni (non si offre alloggio).Perché scegliere noi?  In Minor Hotels Europe & Americas ci impegniamo a creare carriere entusiasmanti in tutto il mondo ed esperienze interculturali. Il nostro viaggio è alimentato dalla passione e dalla dedizione dei nostri incredibili team, che godono anche di vantaggi stimolanti ed esclusivi quali:Esperienza mondiale - diversità di 150 nazionalità diverse.Opportunità di sviluppo della carriera ricca di sfide nazionali e internazionali. Ampia gamma di programmi di formazione per migliorare le proprie competenze. Iniziative di benessere, tra cui condizioni di lavoro flessibili.Programmi di riconoscimento per i membri del team, tra cui le date memorabili.Possibilità di fare la differenza attraverso il nostro programma di sostenibilità e le iniziative di volontariato.Tariffe e promozioni per i membri del team, che offrono tariffe scontate nei nostri hotel in tutto il mondo e vantaggi esclusivi attraverso il nostro programma di fidelizzazione aziendale.

Ricerchiamo una persona umile e motivata, con voglia di imparare e crescere in cucina.Richiesta serietà, spirito di squadra e passione per la ristorazione.

Stai cercando un'opportunità in un contesto strutturato? L'hotel Crowne Plaza Padova, facente parte del gruppo HNH Hospitality, è alla ricerca di un* Front Office Agent. Lavorerai in un hotel business 4 stelle con 177 camere, punto di riferimento per meeting ed eventi grazie al centro congressi con 16 sale. La struttura si trova in posizione strategica, vicino all'uscita autostradale di Padova Ovest e ai principali collegamenti autostradali. Di cosa ti occuperai: Check in & Check-out Scarico prenotazioni e procedure di controllo sugli arrivi Assistenza clienti per eventuali esigenze come cambio camera o altre necessità Veicolare le informazioni necessarie agli altri reparti in ottica di offrire il miglior servizio possibile all'ospite Preparazione della reportistica per coordinare i reparti nell'accoglienza degli ospiti  Monitoraggio della struttura Gestirai il tuo lavoro in linea con le procedure aziendali garantendo il rispetto dell'immagine della struttura in termini di efficienza e standard di qualità. Chi vorremmo incontrare:  Persone con un forte senso di responsabilità, precisione e capacità di relazionarsi cordialmente con gli altri. È preferibile aver maturato esperienza in ambito accoglienza in contesti simili. Un'ottima conoscenza della lingua inglese è fondamentale; la conoscenza di una seconda lingua straniera rappresenta un valore aggiunto. Si richiede disponibilità a lavorare su turni diurni e notturni. Cosa offriamo & Benefits: Contratto a tempo determinato full-time, con retribuzione commisurata all'esperienza Premio variabile legato all'eventuale raggiungimento degli obiettivi dell'hotel Staff rate e family&friends per soggiornare nei nostri hotel a tariffe agevolate Per il tuo compleanno: permesso di un giorno retribuito dall'azienda e una cena offerta in una delle nostre strutture a tua scelta Maggiorazioni aggiuntive per le ore lavorate di sabato e domenica e indennità per le settimane lavorate su 6 giorni Mensa aziendale La struttura non offre alloggio, pertanto si cercano persone domiciliate nei pressi del luogo di lavoro.

JOB SUMMARY   Exhibits culinary talents by personally performing tasks while assisting in leading the staff and managing all food related functions. Works to continually improve guest and employee satisfaction while maximizing the financial performance in all areas of responsibility. Assists in supervising all kitchen areas to ensure a consistent, high quality product is produced. Responsible for guiding and developing staff including direct reports. Must ensure sanitation and food standards are achieved. Areas of responsibility comprise overseeing all food preparation areas (e.g., banquets, room service, restaurants, bar/lounge and employee cafeteria) and all support areas (e.g., dish room and purchasing) as applicable.   CANDIDATE PROFILE   Education and Experience High school diploma or GED; 6 years experience in the culinary, food and beverage, or related professional area. OR 2-year degree from an accredited university in Culinary Arts, Hotel and Restaurant Management, or related major; 4 years experience in the culinary, food and beverage, or related professional area.   CORE WORK ACTIVITIES   Assisting in Leading Kitchen Operations for Property Provides direction for all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence or determine appropriate replacement to fill gaps. Provides guidance and direction to subordinates, including setting performance standards and monitoring performance. Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Encourages and builds mutual trust, respect, and cooperation among team members. Serving as a role model to demonstrate appropriate behaviors. Ensures property policies are administered fairly and consistently. Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met. Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team. Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns. Supervises and coordinates activities of cooks and workers engaged in food preparation. Demonstrate new cooking techniques and equipment to staff.   Setting and Maintaining Goals for Culinary Function and Activities Develops and implements guidelines and control procedures for purchasing and receiving areas. Establishes goals including performance goals, budget goals, team goals, etc. Communicates the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety. Manages department controllable expenses including food cost, supplies, uniforms and equipment. Participates in the budgeting process for areas of responsibility. Knows and implements the brand's safety standards.   Ensuring Culinary Standards and Responsibilities are Met Provides direction for menu development. Monitors the quality of raw and cooked food products to ensure that standards are met. Determines how food should be presented, and create decorative food displays. Recognizes superior quality products, presentations and flavor. Ensures compliance with food handling and sanitation standards. Follows proper handling and right temperature of all food products. Ensures employees maintain required food handling and sanitation certifications. Maintains purchasing, receiving and food storage standards. Prepares and cooks foods of all types, either on a regular basis or for special guests or functions.   Ensuring Exceptional Customer Service Provides and supports service behaviors that are above and beyond for customer satisfaction and retention. Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations. Interacts with guests to obtain feedback on product quality and service levels. Responds to and handles guest problems and complaints. Empowers employees to provide excellent customer service. Establishes guidelines so employees understand expectations and parameters. Ensures employees receive on-going training to understand guest expectations. Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.   Managing and Conducting Human Resource Activities Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. Ensures employees are treated fairly and equitably. Trains kitchen associates on the fundamentals of good cooking and excellent plate presentations. Administers the performance appraisal process for direct report managers. Interacts with the Banquet Chef and Catering department on training regarding food knowledge and menu composition. Observes service behaviors of employees and provides feedback to individuals and or managers. Manages employee progressive discipline procedures for areas of responsibility. Ensures disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.   Additional Responsibilities  Provides information to executive teams, managers and supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Analyzes information and evaluating results to choose the best solution and solve problems.  At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.When you join the Sheraton family, you become a member of its global community. We've been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you're a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ?The World's Gathering Place'. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.

POSITION SUMMARY The successful candidate will join the F&B Front department. Together with the other supervisors, they will act as the main point of contact between management and operational staff. They will work across different shifts and services, depending on operational requirements. We are looking for someone currently in a similar role with solid experience in businesses similar to ours, particularly in the hospitality sector. Profile Guest-focused, attention to detail, problem-solving skills and service-oriented, good communication skills, flexibility and adaptability, proactivity and initiative, excellent organisational and leadership skills. Excellent level of English   Main responsabilities On-floor presence, operational management, front-of-house service Team management during service, organisation of the team before, during and after service Management and coordination of temporary staff, in compliance with current regulations Order management and stock control via the Marriott management system Knowledge of Micros Opera or other front-of-house order management applications is preferred Knowledge of dishes and the ability to describe them to guests Knowledge of wines and basic food and wine pairing Compiling orders and ensuring pantry stock levels Checking and arranging the mise en place for the dining room and bar Preparing set-ups for events and banqueting Knowledge and application of HACCP rules  At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.When you join the Sheraton family, you become a member of its global community. We've been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you're a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ?The World's Gathering Place'. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.