Reception & Reservation Manager - Villa della Pergola
Sede
Italia, Liguria, Alassio
Settore:
Hotel/Turismo
Ruolo:
Customer Service
Data ultimo aggiornamento: 12/02/2026 2026-05-12
attività
Descrizione annuncio
Descrizione dell'azienda
Relais & Châteaux Villa della Pergola è una prestigiosa residenza storica situata ad Alassio, immersa in uno straordinario Giardino Botanico affacciato sul mare.
La Villa dispone di 19 camere e suite, per garantire un'esperienza esclusiva e riservata. All'interno della proprietà si trova il ristorante NOVE, 1 Stella Michelin, espressione di una cucina d'eccellenza profondamente legata al territorio.
Villa della Pergola fa parte della famiglia Relais & Châteaux, condividendone i valori di ospitalità autentica, eccellenza, rispetto del territorio e passione per il servizio. Entrare a far parte del team significa lavorare in un ambiente raffinato, dinamico e orientato alla qualità.
Descrizione del lavoro- Gestione del front office e coordinamento delle attività di reception ( 7 unità di staff )
- Accoglienza degli ospiti con un servizio elegante, personalizzato e attento
- Supervisione di check-in, check-out e procedure amministrative
- Gestione delle prenotazioni
- Cura del rapporto con l'ospite prima, durante e dopo il soggiorno
- Coordinamento con i reparti interni per garantire un'esperienza fluida e di alto livello
- Attività di vendita e up-selling in linea con il posizionamento luxury della struttura
- Controllo della qualità del servizio e rispetto degli standard Relais & Châteaux
- Esperienza comprovata in strutture luxury o Boutique Hotel di almeno 2 stagioni
- Forte Orientamento al dettaglio e al servizio
- Dominio della lingua inglese e francese
Nota: se non si possiedono i requisiti richiesti, chiediamo cortesemente di non inviare la candidatura.
Informazioni aggiuntive- Contratto CCNL a tempo determinato
- 40ore settimanali - 1 giorno di riposo settimanale
- Alloggio in camera singola
- Ambiente di lavoro professionale e sereno
- Data inserimento nelle operazioni 01Marzo
Mappa
Powered by
Altri annunci di lavoro pubblicati da questa azienda: LOADING...
Annunci di lavoro correlati
Nuovo!
Receptionist - LG HOTELS COLLECTION SRL
Liguria, Sanremo - Hosco
Nel cuore della suggestiva Riviera di Ponente, il nostro hotel 5 stelle è un punto di riferimento per l'ospitalità di lusso in Liguria. Con una clientela internazionale e servizi di altissimo livello, offriamo un ambiente di lavoro esclusivo, dinamico e stimolante.
Per completare il nostro team, siamo alla ricerca di un/a Addetto/a al Front Office con esperienza.
Si tratta di un ruolo a tempo pieno in loco presso l'Europa Palace di Sanremo. L'Addetto al Front Office sarà responsabile delle mansioni di receptionist, delle procedure di check-in, delle attività di front office, dell'eccellente servizio clienti e di una comunicazione chiara con gli ospiti.
Qualifiche
- Mansioni del Receptionist e competenze di front office
- Conoscenza delle procedure di check-in
- Ottime capacità di servizio clienti e di comunicazione
- È preferibile l'esperienza in un ruolo simile
- Capacità di multitasking e di stabilire le priorità
- Attenzione ai dettagli e capacità organizzative
- Conoscenza delle pratiche del settore alberghiero
- Diploma di scuola superiore o equivalente
- Rivelare una personalità di vendita unica e una vera passione per l'ospitalità.
- Eccezionale capacità di ispirare le persone.
- Mentalità proattiva e pensiero positivo.
- Eccellenti capacità comunicative e analitiche.
- Accogliere la cultura globale parlando: Italiano, Inglese e francese
Qualsiasi altra lingua sarà considerata un plus
Retribuzione e benefit commisurati al background e all'esperienza individuale.
Il presente annuncio è rivolto ad entrambi i sessi, ai sensi delle leggi 903/77 e 125/91 e a persone di tutte le età e tutte le nazionalità, ai sensi dei decreti legislativi 215/03 e 216/0
...
12/02/2026
Nuovo!
Front Desk Supervisor M/F - Rotating - Experimental Roma - Experimental
Lazio, Rome - Hosco
ABOUT US
Famous for introducing cocktail bar culture to Paris in 2007, Experimental redefined hospitality with innovative cocktail bars and boutique hotels across Europe and beyond.
Over the years, destinations have expanded from major European capitals such as Rome, Paris, and London to more seasonal locations like Comporta, Ibiza, or Menorca in the summer, and the ski resorts of Verbier and Val d'Isère in the winter.
The group also operates venues in Porto, Venice, New York, Biarritz, and the Cotswolds.
Each of our unique destinations blends design, creativity, and exceptional service, with exciting new openings on the horizon.
ABOUT EXPERIMENTAL ROMA
Opening in mid-2026 on Via Ludovisi, just off the legendary Via Veneto, Experimental Roma will be a vibrant and cinematic new destination from Experimental.
Housed in a former bank, the hotel has been transformed by interior designer Rodolphe Parente into a space that embodies the essence of la dolce vita : elegant, timeless, and irresistibly Italian.
The property will feature 82 rooms, a restaurant, a bar, and a spectacular rooftop with a suspended pool offering breathtaking views over the magnificent cityscape of Rome.
Join Experimental and be part of an opening where creativity, passion, and the joy of hospitality come together on the Roman scene.
ABOUT THE JOB
Under the supervision of the Front Office Manager, your responsibilities will include:
-
Covering reception shifts (check-in/check-out, reservations, billing, cash handling, and guest requests),
-
Managing the front desk independently in the absence of the Front Office Manager,
-
Ensuring a smooth and high-quality guest experience in compliance with hotel standards and procedures,
-
Guaranteeing adherence to internal procedures,
-
Leading and motivating the reception team, managing conflicts, being attentive to staff needs, and ensuring team cohesion,
-
Contributing to the organization of the front office to ensure it is efficient, dynamic, and reflects a positive image of the hotel,
-
Anticipating guest and operational needs, participating in back-office administrative tasks, assisting with recruitment for the reception team, and helping manage and organize the reception schedule.
ABOUT YOU
You have an excellent professional appearance, a strong sense of service, and outstanding interpersonal skills.
You are attentive to details and work well as part of a team.
You are autonomous, dynamic, and rigorous.
You demonstrate initiative and are flexible with working hours.
You are proficient in Microsoft Office, and ideally in the OPERA property management system.
You are fluent in Italian and English; knowledge of a third language is an advantage.
Experience Hospitality, the Experimental Way !
Throughout your journey with us, you'll be immersed in a stimulating and innovative environment.
You'll join a dynamic group and grow alongside a diverse team of passionate professionals and recognized experts.
Whether it's your first role or a new career opportunity, we take pride in recruiting, developing, and retaining the most motivated and talented individuals from all backgrounds and skill sets.
Here's what we offer:
-
Training and career development opportunities,
-
Mobility possibilities across France, Italy, Switzerland, the US, the UK, the Balearic Islands, and more,
-
Attractive discounts across all our venues (cocktail bars, wine bars, and restaurants).
...
12/02/2026
Nuovo!
Guest Relation M/F - Experimental Roma - Experimental
Italia, Lazio, Rome - Hosco
ABOUT US
Famous for introducing cocktail bar culture to Paris in 2007, Experimental redefined hospitality with innovative cocktail bars and boutique hotels across Europe and beyond.
Over the years, destinations have expanded from major European capitals such as Rome, Paris, and London to more seasonal locations like Comporta, Ibiza, or Menorca in the summer, and the ski resorts of Verbier and Val d'Isère in the winter.
The group also operates venues in Porto, Venice, New York, Biarritz, and the Cotswolds.
Each of our unique destinations blends design, creativity, and exceptional service, with exciting new openings on the horizon.
ABOUT EXPERIMENTAL ROMA
Opening in mid-2026 on Via Ludovisi, just off the legendary Via Veneto, Experimental Roma will be a vibrant and cinematic new destination from Experimental.
Housed in a former bank, the hotel has been transformed by interior designer Rodolphe Parente into a space that embodies the essence of la dolce vita : elegant, timeless, and irresistibly Italian.
The property will feature 82 rooms, a restaurant, a bar, and a spectacular rooftop with a suspended pool offering breathtaking views over the magnificent cityscape of Rome.
Join Experimental and be part of an opening where creativity, passion, and the joy of hospitality come together on the Roman scene.
ABOUT THE JOB
Guest Relations ? Key Contact for Our Clients
As the primary point of contact for our guests, the Guest Relations professional embodies the soul and excellence of the chalet. A true conductor of the guest experience, he/she anticipates, coordinates, and personalizes every stage of the stay to deliver an unforgettable experience, with particular attention to VIP guests.
Guest Experience & Satisfaction
-
Deliver a unique, seamless, and memorable experience to every guest before, during, and after their stay,
-
Provide a personalized welcome, taking into account guest preferences and profiles,
-
Ensure regular follow-up throughout the stay (in-room accompaniment, presentation of services, interactions in common areas),
-
Anticipate and respond to requests, manage unforeseen situations, and coordinate internal and external services,
-
Oversee complaint management and ensure prompt, satisfactory resolution,
-
Update guest profiles and conduct pre-arrival research to personalize the welcome.
Interdepartmental Coordination
-
Act as the liaison between Front Office, Housekeeping, Food & Beverage, Concierge, Spa, and Management,
-
Provide operational support to teams as needed (check-in/check-out, room inspections, bar or breakfast service),
-
Be present during key moments (VIP arrivals, peak periods, events).
Ambassador of the Property
-
Represent the chalet's image and values with professionalism, elegance, and warmth,
-
Build and maintain trusted relationships with guests, partners, and teams,
-
Apply and ensure compliance with service standards and safety regulations.
Sales & Guest Loyalty
-
Actively promote all hotel services and encourage their use,
-
Propose and organize tailor-made services to enhance the guest experience,
-
Contribute to guest loyalty through personalized relationships and exceptional service.
ABOUT YOU
Passionate about guest relations, you combine a strong service mindset with excellent communication skills and impeccable presentation. Curious and open-minded, you enjoy personalizing each stay thanks to your excellent memory and broad general knowledge.
Organized, detail-oriented, and versatile, you know how to anticipate needs, manage priorities, and maintain a high level of professionalism in all circumstances.
Key Skills
-
Experience in luxury hospitality.
-
Knowledge of the region and its attractions.
-
Proficiency with IT tools and hotel management systems.
-
You communicate easily with both teams and guests, using appropriate and professional communication skills in Italian and English.
Experience Hospitality, the Experimental Way !
Throughout your journey with us, you'll be immersed in a stimulating and innovative environment.
You'll join a dynamic group and grow alongside a diverse team of passionate professionals and recognized experts.
Whether it's your first role or a new career opportunity, we take pride in recruiting, developing, and retaining the most motivated and talented individuals from all backgrounds and skill sets.
Here's what we offer:
-
Training and career development opportunities,
-
Mobility possibilities across France, Italy, Switzerland, the US, the UK, the Balearic Islands, and more,
-
Attractive discounts across all our venues (cocktail bars, wine bars, and restaurants).
...
12/02/2026
Nuovo!
Night Auditor M/F - Experimental Roma - Experimental
Italia, Lazio, Rome - Hosco
ABOUT US
Famous for introducing cocktail bar culture to Paris in 2007, Experimental redefined hospitality with innovative cocktail bars and boutique hotels across Europe and beyond.
Over the years, destinations have expanded from major European capitals such as Rome, Paris, and London to more seasonal locations like Comporta, Ibiza, or Menorca in the summer, and the ski resorts of Verbier and Val d'Isère in the winter.
The group also operates venues in Porto, Venice, New York, Biarritz, and the Cotswolds.
Each of our unique destinations blends design, creativity, and exceptional service, with exciting new openings on the horizon.
ABOUT EXPERIMENTAL ROMA
Opening in mid-2026 on Via Ludovisi, just off the legendary Via Veneto, Experimental Roma will be a vibrant and cinematic new destination from Experimental.
Housed in a former bank, the hotel has been transformed by interior designer Rodolphe Parente into a space that embodies the essence of la dolce vita : elegant, timeless, and irresistibly Italian.
The property will feature 82 rooms, a restaurant, a bar, and a spectacular rooftop with a suspended pool offering breathtaking views over the magnificent cityscape of Rome.
Join Experimental and be part of an opening where creativity, passion, and the joy of hospitality come together on the Roman scene.
ABOUT THE JOB
Under the supervision of the Front Office Manager, you will be responsible for guest reception and overall guest relations during the night shift, as well as handling reservations.
Your responsibilities will include:
-
Providing each guest with a warm, personalized night-time welcome,
-
Contributing to ongoing guest satisfaction by delivering high-quality service in compliance with standards and procedures,
-
Being responsible for the hotel after the day management team has left,
-
Contributing to the achievement of qualitative objectives within the Front Office department,
-
Ensuring the safety of guests and property,
-
Setting up the breakfast buffet,
-
Handling guest comments, requests, and potential complaints professionally,
-
Anticipating and responding to guest needs,
-
Managing guest check-ins and check-outs efficiently, ensuring this process is as quick as possible,
-
Informing guests about stay conditions, formalities, and hotel services,
-
Managing phone calls and the reservations schedule,
-
Following up on guest requests (wake-up calls, taxis, in-room breakfast, etc.),
-
Preparing reports on activities and any incidents occurring during the shift,
-
Ensuring that all guest information documents are available and up to date,
-
Promoting the hotel's services to maximize sales,
-
Applying and explaining the hotel's pricing policy,
-
Being responsible for the cash register,
-
Complying with payment and invoicing procedures,
-
Ensuring cleanliness of the reception area,
-
Checking and verifying daily reservations, as well as summaries of off-site bookings.
ABOUT YOU
You have at least two years of experience in a similar role.
Dynamic and proactive, you demonstrate a strong sense of service excellence.
You have an excellent professional appearance, are reliable, and are always attentive to guest needs.
You show rigor and strong organizational skills and work very well as part of a team.
You are passionate about your profession and possess excellent interpersonal and communication skills.
You are fluent in Italian and English. Knowledge of a third language is an advantage for this position.
You are proficient in Microsoft Office and the Opera property management system.
Experience Hospitality, the Experimental Way !
Throughout your journey with us, you'll be immersed in a stimulating and innovative environment.
You'll join a dynamic group and grow alongside a diverse team of passionate professionals and recognized experts.
Whether it's your first role or a new career opportunity, we take pride in recruiting, developing, and retaining the most motivated and talented individuals from all backgrounds and skill sets.
Here's what we offer:
-
Training and career development opportunities,
-
Mobility possibilities across France, Italy, Switzerland, the US, the UK, the Balearic Islands, and more,
-
Attractive discounts across all our venues (cocktail bars, wine bars, and restaurants).
...
12/02/2026
Non visualizzare più questo messaggio