Senior Customer Service Representative  

Senior Customer Service Representative
Location: Segrate (MI)
Working hours: Full time, 40 hours per week (08:00 ? 17:00)
Contract: Fixed-term until the end of the year, with possibility of extension if the project continues ? immediate start
Salary: €36,300 (AWD Salary Equivalent)
Work model: Mainly on-site, with the possibility of 1 day of remote working

The role

For a leading multinational company in the scientific sector, we are looking for a Senior Customer Service Representative.

The selected candidate will join a collaborative team and will be responsible for managing the full customer service cycle, from initial contact to order fulfillment, ensuring a high level of quality.

Key responsibilities

• Managing customer requests (phone and email)
• Order entry and management through ERP/CRM systems
• Preparing offers and quotations
• Monitoring shipments and handling any issues
• Updating the customer database
• Collaborating with internal teams (logistics, sales, finance)
• Supporting continuous process improvement activities

Requirements

• High school diploma (or equivalent)
• At least 1 year of experience in customer service, preferably in multinational environments
• Excellent knowledge of Italian and English (written and spoken)
• Good knowledge of Microsoft Office
• Knowledge of SAP, Oracle, or other ERP systems is a plus
• Knowledge of French would be considered a plus

Skills

• Accuracy and attention to detail
• Strong communication and interpersonal skills
• Problem-solving and ability to manage priorities
• Teamwork attitude
• Autonomy and proactivity
• Good organizational skills

What we offer

• Opportunity to join a structured international environment
• Professional growth opportunities
• Dynamic, innovative, and collaborative workplace