Senior IT Help Desk Specialist  

The selected candidate will play a key role in ensuring the efficient delivery of IT support services and will act as a point of reference within the team. The ideal profile is a proactive professional with the potential to coordinate a small group of internal resources and external service providers, assuming operational responsibilities when the manager is unavailable.Main Responsibilities

• Provide first-level IT support to users across multiple national and international locations.
• Deliver direct operational support on hardware, software, and workplace technology issues.
• Coordinate and oversee external IT service providers, including alignment, training, and operational monitoring activities.
• Support the standardization of devices, domains, and company IT policies.
• Contribute to cross-functional IT initiatives, including workplace technology, printing services, badge systems, and asset management.

Operational Activities

• Manage procurement requests for IT equipment.
• Maintain and update the corporate IT inventory, including a large fleet of leased devices.
• Oversee the lifecycle management of mobile devices (smartphones, SIM cards, and related assets).
• Configure and prepare client devices, including laptops, workstations, and replacement equipment.
• Provide first-level support for endpoints and printers.

Additional Responsibilities

• Collaborate actively with the wider IT team.
• Maintain technical documentation, inventories, procedures, and compliance records.
• Contribute to the continuous improvement of the IT ticketing platform and support processes.
• Monitor alerts and assist with IP telephony systems.
• Perform operational checks related to disaster recovery, backup systems, and endpoint security solutions.
• Support initiatives aimed at improving service quality, response times, and user satisfaction.

Requirements

• 4-5 years of experience in a similar IT Help Desk or IT Support role.
• Basic system administration skills, particularly in Windows environments.
• Knowledge of networking fundamentals.
• Experience supporting Windows and Linux workstations.
• Familiarity with virtualization technologies such as VMware.
• Good command of English.
• Strong attention to detail, reliability, and discretion.
• Flexible, proactive, and solution-oriented mindset.
• Ability to coordinate activities involving internal stakeholders and external partners.

La società è una realtà consolidata e ben strutturata nel settore Technology & Telecoms. Con un'organizzazione di medie dimensioni, offre un ambiente professionale e specializzato focalizzato sull'innovazione tecnologica e la qualità dei servizi.

• Permanent employment contract.
• Structured onboarding and training program.
• Competitive compensation package aligned with experience.
• Flexible smart working policy.
• Opportunity to work in an international and technology-focused environment.
• Exposure to cross-functional projects and the possibility of growing into a coordination role.
• Salary 35-40.000€

Fatta eccezione per il caso in cui presenti la tua candidatura per posizioni riservate a categorie protette ai sensi della Legge 68/99 (nel qual caso ti chiediamo di inserire solo conferma della tua appartenenza a tali categorie, senza alcuna ulteriore informazione relativa alla salute o disabilità), la tua candidatura non deve contenere informazioni relative al tuo stato di salute, ivi inclusa l'eventuale appartenenza a una categoria protetta, in quanto non rilevanti per la valutazione della candidatura.What We Offer