EMEA Service Manager - Diagnostic Imaging
Italia, Italia
Altro
Middle e Top Management
Data ultimo aggiornamento: 11/02/2026 2026-05-11
Descrizione annuncio
- - Tertiary qualifications in Engineering or related fields, or equivalent experience within the Health Industry and/or Service Management.
- - Demonstrated service management experience within the Medical Device industry.
- - Solid technical understanding of health imaging equipment and proven experience managing a culturally diverse, highly skilled technical workforce.
- - Demonstrated ability to lead and implement organizational change and provide clear direction to teams.
- - Willingness to travel internationally and within the EMEA region as required.
- Proven ability to supervise and lead a team of field technical staff.
- Demonstrated experience in channel management, ideally within the healthcare sector.
- Strong results orientation with the ability to drive outstanding customer service.
- Excellent written and verbal communication skills.
- Strong technical knowledge of X‑ray systems; experience with CT, MRI, and other modalities is considered an advantage.
- Willingness and ability to travel across the EMEA region as needed.
- - Manage Service Managers and service channels across the EMEA region, with direct leadership over all service teams.
- - Drive service revenue growth, manage cost containment, and hold full ownership of the EMEA Service P&L.
- - Lead the regional service training function and oversee the technical training centre, ensuring effective training for both direct and indirect customers.
- - Oversee technical support and escalation teams, while coordinating with R&D and Operations for all advanced technical support matters.
- - Act as the main point of contact for customers and service channels across the EMEA region.
- - Deliver on the KPIs and financial targets set by the company.
- - Ensure that direct service teams and channel engineers are fully trained and equipped to service all products sold within the EMEA region.
- - Guarantee that service delivery is compliant with applicable local and global SOPs and that company processes are followed in a professional and compliant manner.
- - Foster a collaborative team environment where knowledge sharing, skills development, and integration across the organization are encouraged.
- - Drive customer satisfaction through the delivery of high‑quality and cost‑effective service.
- - Serve as the EMEA focal point for cross‑functional communication with global teams such as R&D, Operations, Quality and others.
- Ruolo di leadership regionale: gestione completa dei team di servizio EMEA, inclusi field service, supporto tecnico e canali indiretti.
- Responsabilità strategiche: piena ownership del Service P&L EMEA, guida dei risultati economici e dei KPI di servizio.
- Visibilità internazionale: interfaccia diretta con R&D, Operations, Sales e altri team globali.
- Ruolo chiave nella formazione: guida del training center regionale per team interni e canali indiretti.
- Elevato impatto sul cliente: responsabilità per customer satisfaction, escalation tecniche e standard qualitativi del servizio.
- Esposizione multiculturale: lavoro su un'area EMEA ampia e diversificata, con disponibilità a viaggiare.

