Chef de rang - The St. Regis Rome
Sede
Italia, Lazio, Rome
Settore:
Hotel/Turismo
Ruolo:
Ristorazione/Hotellerie
Data ultimo aggiornamento: 07/05/2026 2026-08-07
attività
Descrizione annuncio
At the historical The St. Regis Rome we are sourcing for a Chef de rang (temporary contract).
Reporting to the F&B Service & In room Dining Manager the role will be part of the F&B team, proud to engage our guests and to create exquisite moments.
POSITION SUMMARY
Serve food courses and alcoholic beverages to guests. Answer questions on menu selections. Communicate with the kitchen regarding menu questions, the length of wait, recook orders, and product availability. Follow cycle time guidelines for all meals. Maintain cleanliness of work areas throughout the day. Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen. Inspect the cleanliness and presentation all china, glass, and silver prior to use. Monitor and maintain the cleanliness of assigned tables including ensuring courses are cleared and tables are properly crumbed. Communicate with guests and other employees and ensure staff is working together as a team to ensure optimum service.
Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language.
CRITICAL TASKS
Safety and Security
- Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
- Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
- Complete appropriate safety training and certifications to perform work tasks.
- Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.
- Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).
- Use proper equipment, wear appropriate personal protective clothing (PPE), and employ correct lifting procedures, as necessary, to avoid injury.
- Follow policies and procedures for the safe operation and storage of tools, equipment, and machines.
Policies and Procedures
- Protect the privacy and security of guests and coworkers.
- Follow company and department policies and procedures.
- Maintain confidentiality of proprietary materials and information.
- Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
- Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
- Perform other reasonable job duties as requested by Supervisors.
Guest Relations
- Address guests' service needs in a professional, positive, and timely manner.
- Thank guests with genuine appreciation and provide a fond farewell.
- Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
- Assist other employees to ensure proper coverage and prompt guest service.
- Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust.
- Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
- Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones).
- Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
Communication
- Speak to guests and co-workers using clear, appropriate and professional language.
- Provide assistance to coworkers, ensuring they understand their tasks.
- Talk with and listen to other employees to effectively exchange information.
- Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.
Assists Management
- Serve as a departmental role model or mentor by working alongside employees to perform technical or functional job duties.
Working with Others
- Support all co-workers and treat them with dignity and respect.
- Partner with and assist others to promote an environment of teamwork and achieve common goals.
Quality Assurance/Quality Improvement
- Comply with quality assurance expectations and standards.
Physical Tasks
- Read and visually verify information in a variety of formats (e.g., small print).
- Stand, sit, or walk for an extended period of time or for an entire work shift.
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and objects weighing in excess of 50 pounds with assistance.
- Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
- Move over sloping, uneven, or slippery surfaces.
- Move up and down stairs and/or service ramps.
- Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
General Food and Beverage Services
- Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures.
- Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.
- Follow appropriate procedures for serving alcohol (e.g., TIPs (Training for Intervention Procedures), CARE (Control Alcohol Risks Effectively)).
Assists Management
- Communicate with guests, other employees, or departments to ensure guest needs are met.
- Ensure staff is working together as a team to ensure optimum service to guests.
Greeting and Seating
- Thank every guest upon departure, invite them to return, and wish them a fond farewell.
Closing
- Check with captain or supervisor before leaving at end of shift.
Beverage/Coffee Cart
- Inspect the cleanliness and presentation all china, glass, and silver prior to use.
Steps of Service
- Monitor and maintain the cleanliness of assigned tables including ensuring courses are cleared according to department standards and tables are properly crumbed when appropriate.
CRITICAL COMPETENCIES
Interpersonal Skills
- Customer Service Orientation
- Team Work
- Diversity Relations
- Interpersonal Skills
Communications
- Communication
- Listening
- Italian and English Language Proficiency
Personal Attributes
- Dependability
- Positive Demeanor
- Safety Orientation
- Integrity
- Presentation
- Stress Tolerance
- Adaptability/Flexibility
Organization
- Multi-Tasking
What we offer
- Professional career progression at international level in Marriott hotels.
- Discounts on hotel rooms, gift shop items, food and beverage across the company.
- Learning and development opportunities online, on the job and in class.
- Charity events, Wellbeing activities through the TakeCare program.
- Experienced management & motivated and engaging colleagues
- Canteen service and uniform
Mappa
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Introduced to Roman society in 1864, the architecturally iconic St. Regis Rome is located in one of the city's most impressive palazzos. The pioneer St. Regis in Europe and a social beacon for Romans and international travelers, the hotel has emerged to define a new era of luminosity: a contemporary take on a historic address, St. Regis Rome has shed its former bearing and stepped out, into the limelight to truly own Rome. Radiant and luminous, it combines fearless elegance, disruptive artistry and discerning enlightenment, with proudness to host each guest providing the best service to make everyday exquisite.
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What you'll do
- Represent and be the face of the hotel/bar to all guests.
- Pair and suggest wines that will best complement each particular food menu item.
- Request new wines and products to complement existing menu selections.
- Research new wine trends and benchmark competitors
- Conduct staff wine tastings per company SOP and applicable laws.
- Conduct period inventories to ensure percentage cost is at or below budgeted levels.
- Order and conduct inventory of specialty wine equipment and glassware.
- Create and update wine lists for outlets or restaurants.
- Design and implement wine promotions and incentive programs.
- Meet with wine distributors, wineries, and purveyors to stay abreast of latest products and ensure positive vendor relationships.
- Update and maintain wine list.
- Attend wine tastings and training to continue self education and development.
- Answer guest questions or concerns regarding the origin, vintage, and style of various wines.
- Decant wines appropriately to the wine type.
- Issue, open, and serve wine/champagne bottles, ensuring guest satisfaction.
- Monitor inventory of wine cellar, ensuring appropriate quality and amounts of wine, proper storage and disposal of wines, and replenishing cellar as needed.
- Train and educate server and bartender staff on wine origin, vintage, styles, and pairings.
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- Complete closing duties, including storing all reusable goods, breaking down goods, cleaning all equipment and areas, returning equipment to proper locations, locking refrigerators, restocking items, turning off lights, locking doors, and completing daily cleaning checklist.
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- Professional career progression at international level in Marriott International hotels.
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- Charity events, Wellbeing activities through the TakeCare program.
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At the historical St. Regis Rome we are casting for a Floor Supervisor (Maître).
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Introduced to Rome society in 1894, the architecturally iconic St. Regis Rome is located in one of the city's most impressive palazzos. The pioneer St. Regis in Europe and a social beacon for Romans and international travelers, the hotel has emerged to define a new era of luminosity: a contemporary take on a historic address, St. Regis Rome has shed its former bearing and stepped out, into the limelight to truly own Rome. Radiant and luminous, it combines fearless elegance, disruptive artistry and discerning enlightenment, with proudness to host each guest providing the best service to make everyday exquisite.
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The Floor Supervisor (Maître) plays a key role in our outlet, in charge to supervise all the bar and restaurant area and organize the best service for our guests, always with positive attitude and spirit to provide unique experiences for guests.
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At the historical St. Regis Rome we are looking for a I° Maître.
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? Ensures and maintains the productivity level of employees.
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? Ensures compliance with all food & beverage policies, standards and procedures by training, supervising, follow-up and hands on management.
? Ensures compliance with all applicable laws and regulations.
? Ensures compliance with food handling and sanitation standards.
? Ensures staff understands local, state and Federal liquor laws.
? Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
? Establishes guidelines so employees understand expectations and parameters.
? Monitors alcohol beverage service in compliance with local laws.
Ensuring Exceptional Customer Service
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Managing and Conducting Human Resource Activities
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? Ensures employees receive on-going training to understand guest expectations.
? Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns.
? Strives to improve service performance.
? Ensures recognition is taking place across areas of responsibility.
Additional Responsibilities
? Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
? Analyzes information and evaluating results to choose the best solution and solve problems.
? Assists servers and hosts on the floor during meal periods and high demand times.
? Recognizes good quality products and presentations.
? Supervises daily shift operations in absence of Assistant Restaurant Manager.
? Oversees the financial aspects of the department including purchasing and payment of invoices.
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Principali responsabilità e mansioni:
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Ti occuperai di ricevere e comunicare le ordinazioni al maître o al reparto cucina. Sarai responsabile del servizio in camera per la parte breakfast, lunch e/o dinner, night della comunicazione con i vari reparti degli outlet F&B e della collaborazione con gli altri reparti dell'Hotel.
Avrai l'opportunità di dar vita ai nostri valori Passione, Personalità, Rispetto, Lavoro di Squadra, e Creatività, per rafforzare la nostra cultura We Care.
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Barman (Temporary contract) - The St. Regis Rome
Lazio, Rome - Hosco
At The St. Regis Rome we are looking for a Barman (Temporary contract).
Reporting to the Bar Manager the role will be part of the F&B team, proud to engage our guests and to create exquisite moments.
The impact you'll make
When you are behind the bar, you create an energy that is both welcoming and exciting. You take pride in offering our guests a diverse and seasonally-inspired beverage menu, a warm conversation, and helpful suggestions. When you shine, our guests will look forward to relaxing with you after a long day and you lead by example to all of your team.
What you'll do
- Represent and be the face of the hotel/bar to all guests.
- Greet guests and present menu.
- Strong task and time management abilities.
- Interacting with guests with exceptional interpersonal and communication skills.
- Positive, engaging personality and professional appearance.
- Create classics and innovative drinks exceeding guests' needs and expectations.
- Assess guests' needs and preferences and make recommendations.
- Make recommendations and answer all related inquiries.
- Record drink orders accurately into Micros Record wastages.
- Prepare and serve drinks in accordance with standard recipes.
- Peel, slice and pit fruit for garnishing drinks.
- Mix and garnish cocktails according to standard specs.
- Restock and replenish bar inventory and supplies.
- Serve snacks to guests seated at the bar.
- Up-sell drink and food to guests.
- Respond promptly to requests from guests in a polite and professional way.
- Eye for detail and own initiative.
- Attempt to limit problems related to guests excessive drinking by following established procedures.
- Process transactions using the POS system.
- Prepare checks for guests or open tabs.
- Process guests payments, or take tabs by using CC or room number.
- Arrange glasses and bottles into attractive and functional displays.
- Ensure clean glasses, bar equipment and working areas.
- Comply with all health, safety and hygiene standards and policies.
- Balance the cash register at the start and close of each shift.
- Order and restock bar inventory (Requisitions, fruit orders...)
- Create drinks recipes Stay guests focused and provide excellent guests experience
- Help others when required.
- Maintain confidentiality of proprietary information; protect company assets.
- Support all co-workers and treat them with dignity and respect.
- Comply with quality assurance expectations and standards.
- Maintain bars as clean as possible and use quiet times to clean, tidy up
What we offer
- Professional career progression at international level in Marriott hotels.
- Discounts on hotel rooms, gift shop items, food and beverage across the company.
- Learning and development opportunities online, on the job and in class.
- Charity events, Wellbeing activities through the TakeCare program.
- Experienced management & motivated and engaging colleagues
- Canteen service and uniform
Connect your passions with a rewarding opportunity
You're a beverage enthusiast. And with us, you'll get to both refine and showcase your craft of creating cocktails. Join us and grow through opportunities to explore the business, opening yourself to various career options.
No matter your path, we'll make sure you feel right at home.
#LI-FG1
...
07/05/2026
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