Receptionist front desk - Sheraton Parco de' Medici
Sede
Italia, Lazio, Rome
Settore:
Hotel/Turismo
Ruolo:
Customer Service
Data ultimo aggiornamento: 13/05/2026 2026-08-13
attività
Descrizione annuncio
Entra a far parte del nostro team!
Per una delle nostre strutture alberghiere Cluster siamo alla ricerca di figure di Front Office motivate e orientate all'accoglienza, pronte a contribuire all'esperienza degli ospiti con professionalità e attenzione.
La posizione ha carattere d'urgenza.
Principali responsabilità
Accogliere gli ospiti garantendo un servizio cordiale ed efficiente durante tutte le fasi del soggiorno
Gestire check-in, check-out e attività di back office amministrativo
Fornire informazioni sulla struttura e sui servizi, anticipando le esigenze del cliente
Collaborare con tutti i reparti per assicurare un'esperienza fluida e di qualità
Gestire richieste, segnalazioni e attività operative quotidiane del ricevimento
Requisiti
Esperienza nel ruolo
Ottima predisposizione al contatto con il pubblico e problem solving
Buona conoscenza della lingua inglese; ulteriori lingue costituiscono titolo preferenziale
Flessibilità a lavorare su turni, inclusi weekend e festivi
Essere automuniti
Precisione, affidabilità e spirito di squadra
Cosa offriamo
Inserimento in un contesto alberghiero strutturato e internazionale
Percorso di formazione e affiancamento operativo
Concrete possibilità di crescita nel reparto Rooms Division
Contratto commisurato all'esperienza
Possibilità di stabilizzazione in azienda
Se ami lavorare a contatto con le persone e vuoi essere il primo sorriso che accoglie l'ospite, inviaci la tua candidatura.
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Annunci di lavoro correlati
Nuovo!
Front Office Agent - Sostituzione Maternità - OMNIA HOTELS
Lazio, Rome - Hosco
Chi siamo
OMNIA Hotels nasce dall'esperienza imprenditoriale della famiglia Lazzarini, attiva nel settore dell'ospitalità da oltre quarant'anni.
Oggi il gruppo conta otto hotel quattro stelle a Roma, ciascuno con una propria identità, accomunati da standard qualitativi elevati e da una visione condivisa dell'accoglienza.
Siamo una realtà costruita sul territorio, che si è sviluppata gradualmente senza perdere un approccio autentico e responsabile, che passa dalla cura quotidiana degli spazi all'attenzione verso i nostri ospiti.
Chi lavora nelle nostre strutture rappresenta un valore centrale: professionalità e senso di appartenenza sono gli elementi che rendono OMNIA Hotels una realtà solida e riconoscibile.
La posizione
Per una delle nostre strutture nel centro di Roma ricerchiamo un Front Office Agent da inserire nel team di Ricevimento con contratto a tempo determinato per una sostituzione maternità.
Il Front Office Agent è il primo e principale punto di contatto tra l'hotel e il cliente e incarna pienamente il nostro modo di fare ospitalità: attraverso l'accoglienza e la relazione diretta con l'ospite, contribuisce in modo concreto alla qualità percepita del servizio e all'identità della struttura.
Di cosa ti occuperai
- Accoglienza degli ospiti e gestione delle fasi di check-in e check-out
- Gestione delle prenotazioni, verifica delle disponibilità e assegnazione delle camere
- Inserimento, aggiornamento e monitoraggio delle prenotazioni tramite PMS
- Gestione della corrispondenza e delle comunicazioni con l'ospite durante il turno
- Supporto alle richieste degli ospiti durante il soggiorno, in coordinamento con gli altri reparti
- Attività amministrative di base legate al ricevimento (gestione cassa, chiusure, reportistica di turno)
- Segnalazione di eventuali anomalie o necessità di intervento tecnico agli uffici competenti
Chi stiamo cercando
- Esperienza pregressa in ruoli analoghi presso strutture alberghiere
- Conoscenza professionale della lingua inglese, parlata e scritta, la conoscenza di una terza lingua costituisce un plus
- Buona dimestichezza con strumenti informatici e gestionali di reparto
- Ottime capacità comunicative e relazionali, orientamento all'ospite e approccio professionale alla gestione delle richieste
- Attitudine al lavoro di squadra, flessibilità e capacità di adattarsi a contesti operativi dinamici
- Disponibilità al lavoro su turni
Cosa offriamo
- Contratto e inquadramento secondo il CCNL Turismo
- Organizzazione del lavoro su turni, inclusi weekend e festivi
- Inserimento in un ambiente di lavoro collaborativo, fondato sul rispetto dei ruoli e delle responsabilità operative
- Accesso a una piattaforma di convenzioni aziendali
La posizione è aperta per le strutture OMNIA Hotels di Roma. Le candidature saranno valutate in base ai requisiti richiesti.
...
13/05/2026
Nuovo!
Front office shift leader - The St. Regis Rome
Lazio, Rome - Hosco
At the historical St. Regis Rome we are looking for a Front Office Shift Leader.
POSITION SUMMARY
Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Run and check daily reports, contingency lists, and credit card authorization reports. Supply guests with directions and information. Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests' satisfaction. Count and secure bank at beginning and end of shift. Cash guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change. Notify Loss Prevention/Security of any reports of theft. Assist Management and serve as a departmental role model or mentor by working alongside employees during the shift to perform technical or functional job duties.
Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees. Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. Perform other reasonable job duties as requested by Managers/Supervisors.
CRITICAL TASKS
Safety and Security
- Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
- Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
- Maintain awareness of undesirable persons on property premises.
- Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).
- Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.
Policies and Procedures
- Protect the privacy and security of guests and coworkers.
- Maintain confidentiality of proprietary materials and information.
- Follow company and department policies and procedures.
- Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
- Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
- Perform other reasonable job duties as requested by Supervisors.
Guest Relations
- Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
- Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP, MYSTIQUE) to resolve issues, delight, and build trust.
- Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
- Address guests' service needs in a professional, positive, and timely manner.
- Thank guests with genuine appreciation and provide a fond farewell.
- Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones).
- Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
- Assist other employees to ensure proper coverage and prompt guest service.
Communication
- Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
- Speak to guests and co-workers using clear, appropriate and professional language.
- Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.
- Provide assistance to coworkers, ensuring they understand their tasks.
- Talk with and listen to other employees to effectively exchange information.
- Exchange information with other employees using electronic devices (e.g., pagers and two-way radios, email).
Working with Others
- Support all co-workers and treat them with dignity and respect.
- Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.
- Develop and maintain positive and productive working relationships with other employees and departments.
- Partner with and assist others to promote an environment of teamwork and achieve common goals.
- Actively listen to and consider the concerns of other employees, responding appropriately and effectively.
Quality Assurance/Quality Improvement
- Comply with quality assurance expectations and standards.
Check-in/Check-out
- Activate room keys and reissue new room keys to guests as necessary (e.g., lost key) by verifying guest identity and using electronic key machine.
- Ensure rates match market codes and that any exceptions are documented and include an explanation.
- Secure valid form of payment (e.g., credit card, cash) prior to issuing room key.
- Process all guest check-ins by confirming reservations in computer system, verifying guest identity, requesting form of payment, assigning room, and issuing room key in accordance with property policies and procedures.
- Process all check-outs including express check-outs, resolving any late and disputed charges, settling account, retrieving room key, and requesting comments on guest's stay.
- Accommodate requests for room changes when possible.
- Communicate to appropriate staff that there are guests that are waiting for an available room.
- Verify and adjust billing for guests.
- Set up accurate accounts for each guest upon check-in according to their requirements (i.e., sharewiths, separate room/tax/incidentals, comp).
- Assign room according to guest request and preferences whenever possible.
- Ask for and enter Marriott Rewards information (e.g., number, name, address) when taking reservation or checking guest in.
- Advise guest of any messages (e.g., voicemail, mail, faxes) received for them, and send to room if required.
- Keep track of changes in room status (e.g., early check-out, late check-out, room transfer, unexpected stay over) for Housekeeping.
- Clear departures in computer system to document that rooms are no longer occupied.
- Coordinate with Housekeeping to track readiness of rooms for check-in and to report guest concerns.
- Review requests for late check-outs and approve according to occupancy.
- File guest paperwork or documentation.
Communications
- Operate telephone switchboard station in order to answer telephone calls.
Reports/Recordkeeping
- Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.
- Print contingency lists to have a record of all guests in case of emergency.
- Run credit card authorization report and check for discrepancies.
Greet/Escort Guests
- Supply guests/residents with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities.
- Identify and explain room features to guests (e.g., use of room key, mini-bar, ice and vending areas, in-room safe, valet laundry services).
Guest Services
- Follow up with guests to ensure their requests or problems have been met to their satisfaction.
- Receive, record, and relay messages accurately, completely, and legibly.
- Contact appropriate individual or department (e.g., Bellperson, Front Desk, Housekeeping, Engineering, Security/Loss Prevention) as necessary to resolve guest call, request, or problem.
- Ensure that any outstanding requests or problems from the previous day receive priority and are resolved.
- Answer, record, and process all guest calls, requests, questions, or concerns.
- Arrange transportation (e.g., taxi cab, shuttle bus) for guests/residents/visitors, and record advance transportation request as needed.
Cash Handling
- Count bank at end of shift and secure bank.
- Provide change to guests.
- Cash guests' personal checks and traveler's checks.
- Balance and drop receipts according to Accounting specifications.
- Process all payment types such as room charges, cash, checks, debit, or credit.
- Count bank at the beginning of shift to ensure that amounts are correct and that there is adequate change.
- Process adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges.
Maintenance/Security
- Notify Loss Prevention/Security of any guest reports of theft.
CRITICAL COMPETENCIES
Analytical Skills
- Problem Solving
- Decision-Making
- Computer Skills
- Learning
Interpersonal Skills
- Team Work
- Diversity Relations
- Customer Service Orientation
- Interpersonal Skills
Communications
- Listening
- Telephone Etiquette Skills
- English Language Proficiency
- Communication
- Applied Reading
Personal Attributes
- Dependability
- Integrity
- Positive Demeanor
- Presentation
- Safety Orientation
- Adaptability/Flexibility
- Stress Tolerance
- Initiative
Organization
- Multi-Tasking
...
13/05/2026
Nuovo!
Front Desk Agent (Temporary) - The St. Regis Rome
Lazio, Rome - Hosco
At The St. Regis Rome we are looking for a Front Desk Agent (Temporary).
Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build an experience that is memorable and unique. Our Front Desk Agent take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Front Desk Agent makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success ? creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Doing all these things well (and other reasonable job duties as requested) is critical for Front Desk Agent ? to get it right for our guests and our business each and every time.
CRITICAL TASKS
Guest Relations
- § Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific St. Regis process to resolve issues, delight, and build trust.
- § Address guests' service needs in a professional, positive, and timely manner.
- § Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
- § Assist other employees to ensure proper coverage and prompt guest service.
- § Engage guests in conversation regarding their stay, property services, and area attractions/offerings, including social media where appropriate.
- § Thank guests with genuine appreciation and provide a fond farewell.
- § Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
- § Stay up-to-date on the local area so that you are prepared to provide specific recommendations for guests.
- § Communicate recommendations in a way that builds excitement and interest among guests and associates.
- § Perform other reasonable duties as requested.
Check-in/Check-out
- § Keep track of changes in room status (e.g., early check-out, late check-out, room transfer, unexpected stay over) for Housekeeping.
- § Organize and coordinate check-in/pre-registration procedures for arriving groups.
- § Process all check-outs including express check-outs, resolving any late and disputed charges, settling account, retrieving room key, and requesting comments on guest's stay.
- § Process all guest check-ins by confirming reservations in computer system (e.g., Fidelio, PMS, FOSSE, OPERA), verifying guest identity, requesting form of payment, assigning room, and issuing room key in accordance with property policies and procedures.
- § Secure valid form of payment (e.g., credit card, cash) prior to issuing room key.
- § Sell a room/accommodation to guests without reservations based on availability.
- § Verify and adjust billing for guests.
Cash Handling
- § Process all payment types such as room charges, cash, checks, debit, or credit.
- § Process adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges.
- § Count bank at end of shift and secure bank.
- § Balance and drop receipts according to Accounting specifications.
- § Obtain manual authorizations and follow all Accounting procedures when computer system is down.
- § Count bank at the beginning of shift to ensure that amounts are correct and that there is adequate change. § Follow the requirements and tasks as defined in EMEA Front Desk Cashiering SOP. § Comply with the requirements of the Marriott Cashiering Responsibilities/Petty Cash Fund and Cashier Overage/Shortage SOPs.
Reports/Recordkeeping
- § Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.
- § Run credit card authorization report and check for discrepancies.
- § Review shift logs/daily memo books and document pertinent information in logbooks in the absence of a departmental Supervisor.
- § Print contingency lists to have a record of all guests in case of emergency.
-
Communications
- § Provides assistance to coworkers, ensuring they understand their tasks.
- § Speak to guests and co-workers using clear, appropriate and professional language.
- § Instruct guests on how to access the internet (e.g., dial-up, broadband, wireless).
- § Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
Working with Others
- § Support all co-workers and treat them with dignity and respect.
- § Develop and maintain positive and productive working relationships with other employees and departments.
- § Handle sensitive issues with guests with tact, respect, diplomacy, and confidentiality.
Policies and Procedures
- § Ensure uniform, nametags, and personal appearance are clean, hygienic and professional.
- § Follow company and department policies and procedures.
- § Perform other reasonable job duties as requested by Supervisors.
- § Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
- § Protect the privacy and security of guests and coworkers.
Quality Assurance/Quality Improvement
- § Comply with quality assurance expectations and standards.
Safety and Security
- § Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).
- § Maintain awareness of undesirable persons on property premises.
- § Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
- § Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.
CRITICAL COMPETENCIES
- § Fluent English § Analytical Skills § Learning § Decision-Making § Problem Solving § Computer Skills § Basic Mathematics Interpersonal Skills § Customer Service Orientation § Interpersonal Skills § Team Work § Diversity Relations Communications § English Language Proficiency § Communication § Listening § Applied Reading § Writing
Personal Attributes
- § Integrity
- § Dependability
- § Positive Demeanor
- § Presentation
- § Adaptability/Flexibility
- § Stress Tolerance
- § Initiative Organization § Multi-Tasking Time Management
...
13/05/2026
Nuovo!
Front of House Crew - Generator Hostels
Lazio, Rome - Hosco
We need an exceptional and passionate Assistant Front of House Manager to join our team and to support the Front of House Manager. If you are an inspiring leader and communicator, a people person through and through and have a genuine desire to be part of something big then your journey should start here. Help us to create an unforgettable experience & be a part of Europe's fastest moving, ground-breaking, lifestyle & hospitality brand.
WHO ARE WE
Generator is on a journey. Appropriate, given that we're an accommodation brand. The journey began in London, swung through a heap of European capitals on its way to dominating the world. No biggie. Fast Company named us one of the top 50 most innovative global companies. We, of course, agree. And now this top 50 most innovative global company (did we mention that?) wants a pretty awesome Assistant Front of House Manager for Generator London.
Our spaces are safe and seriously social, in the proudest part of the beating heart of the cities we love. Cultural action, creative pulse and an outstanding way to waste some of the finite time the universe has given you - that's what Generator offers. Holds true for staff and visitors equally, and while chic design is always the backdrop, every Generator in every destination reflects the unique beat of that city's heart.
BEING YOURSELF is the key to bringing the Generator story and brand to life.
ABOUT GENERATOR ROME
Just a short walk from the colosseum and Roma Termini station, Generator's most recent opening is perfectly situated in Italy's capital. The interior is a tapestry of Roman heritage with 75 intricately styled rooms.
Set over seven floors, Generator Rome includes a bar and chill-out lounge. We look forward to sharing all of it with you!
NUTS AND BOLTS OF THE JOB
- Supporting and reporting into Front of House Manager
- Take ownership of the guest journey to ensure that we create a truly unique Generator experience
- Strive to continuously ?raise the bar? by improving standards of performance, redefining the hostel experience by achieving outstanding customer satisfaction
- Ensure that our social spaces embody the Generator brand and culture
- Play a part in ensuring that there is a responsible person (duty manager) onsite at all times
- Build and lead a FOH team who get Generator and want to be themselves
- Ensure that your team remains up to date with all local, national and international trends
- Communicate effectively and appropriately in all directions so that the team understands its goals and is motivated to achieve them
- Have a comprehensive knowledge of and ensure compliance with all local legislation and regulations pertaining to your department
Naturally this is not intended as an exhaustive list of duties. Other duties as may be reasonably required will form part of this job description.
WHAT'S IN YOUR DNA
- Passionate for hospitality and the youth travel market
- Passionate for delivering excellent customer service
- Strong leadership skills with ability to coach, mentor, train and develop crew members
- Hands-on experience
- Ability to work in a fast-paced environment
- Available to work when needed, including weekends, holidays, and nights
- You must be eligible to work in the EU to be considered for this role
YOUR ROCK STAR EXPERIENCE
- Previous experience working in the hospitality industry and in a similar role
- Possess a high level of commercial awareness and sales capabilities in addition to excellent leadership skills
- Competent level of IT proficiency
- Conversant in at least one Property Management System
OUR GLOBAL EMPLOYEE BENEFITS
- Birthday holiday in addition to your yearly holiday allocation
- Employee Bounty Program providing opportunities to earn up to £1,000 for new hire referrals with no cap on number of referrals made
- Company contribution towards gym membership fees for all eligible employees
- Ideas Award - Quarterly award to double pay for 1 month to employee with most valuable suggestion/feedback
- Employer funded life assurance at two times base salary to cover death in service lump sum payments
- Employer funded income protection to cover 50% of base salary to cover prolonged absence from work due to incapacity
- 2 free nights' accommodation across any hostels (subject to availability)
- Reduced room rates for staff as well as friends and family members (we operate in 15 locations across Europe & US so your next holiday is sorted)
- Social events and celebrations calendar
- Various employee recognition schemes
- Online learning tools
SO YOU THINK THIS MIGHT BE YOU?
That's cool. Send us your application in English. If you've got questions call us, or check www.staygenerator.com.
Join Us and help us achieve our Vision!
Required skills: Fluent in Italian, Fast-Paced Experience, Fluent in English, Microsoft Office
...
13/05/2026
Nuovo!
Reservation Agent Stagionale ? Temporary Seasonal - Sheraton Parco de' Medici
Lazio, Rome - Hosco
Entra a far parte del nostro team!
Per una delle nostre strutture alberghiere Cluster siamo alla ricerca di figure motivate da inserire nel nostro team Reservations per supportare la gestione delle prenotazioni in un contesto dinamico e internazionale.
La posizione ha carattere d'urgenza.
Cosa farai:
- Gestione delle prenotazioni individuali e di gruppo (telefono, email, OTA)
- Inserimento e aggiornamento dati nei sistemi gestionali
- Supporto al cliente pre-arrivo, fornendo informazioni su servizi e soggiorno
- Coordinamento con Front Office e altri reparti operativi
- Ottimizzazione dell'occupazione e vendita delle camere disponibili
Requisiti:
- Ottima conoscenza della lingua inglese (altre lingue sono un plus)
- Buone capacità comunicative e orientamento al cliente
- Precisione, organizzazione e attenzione al dettaglio
- Buona dimestichezza con strumenti informatici
- Preferibile esperienza, anche breve, in ambito alberghiero o customer service
Cosa offriamo:
- Contratto stagionale in un ambiente strutturato e professionale
- Opportunità di crescita e formazione sul campo
- Inserimento in un team dinamico e internazionale
Se sei una persona dinamica, precisa e orientata al cliente, inviaci la tua candidatura.
...
13/05/2026
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