Receptionist - Villa Grazioli Boutique Hotel
Sede
Italia, Lazio, Rome
Settore:
Hospitality/Turismo/Viaggi
Ruolo:
Customer Service
Data ultimo aggiornamento: 22/06/2026 2026-09-22
attività
Descrizione annuncio
- Accoglienza ospiti con cortesia e professionalità
- Vendita di servizi e camere al telefono
- Gestione check-in e check-out
- Assistenza durante il soggiorno e gestione richieste clienti
- Attività di front office e supporto amministrativo
- Gestione prenotazioni e comunicazioni telefoniche/email
Mappa
Powered by
Altri annunci di lavoro pubblicati da questa azienda: LOADING...
Annunci di lavoro correlati
Nuovo!
Front Desk Supervisor - 4* Hotel (Rome) - Eurostars Hotel Company
Lazio, Rome - Hosco
Welcome to Eurostars Hotel Company, The Happiness Industry
Eurostars Hotel Company is the hotel division of Grupo Hotusa, comprising the brands Eurostars Hotels, Áurea Hotels, Exe Hotels, Ikonik Hotels, Crisol Hotels and Tandem Suites.
Our portfolio currently includes more than 300 hotels across over 23 countries worldwide. Our activity is backed by extensive know‑how that is reflected across all areas, from hotel management to brand values and the care we take in shaping the guest experience.
We are convinced that a company's success lies in the development of talent and the enthusiasm of its people. For this reason, we seek individuals who are passionate about their work and eager to grow with us.
Would you like to join the Happiness Industry?
We are looking for a Front Desk Supervisor for our Exe International Palace (4*) in Rome, Italy.
What will you be responsible for?
- Supervising the daily Front Desk operations, ensuring smooth check-in and check-out processes and high-quality guest service.
- Supporting and coordinating the Front Office team, ensuring proper shift organization and task allocation.
- Handling guest requests, incidents and complaints, providing efficient and customer-oriented solutions.
- Ensuring compliance with internal procedures, service standards and company policies.
- Assisting in the training and development of Front Desk staff.
- Monitoring reservations, room availability and billing processes to guarantee accuracy.
- Collaborating closely with other departments (Housekeeping, Maintenance, F&B) to ensure seamless operations. What are we looking for?
- Minimum of 2 years of experience in a Front Desk position, with previous supervisory experience highly valued.
- Strong knowledge of Front Office procedures and hotel management systems (PMS).
- Fluent Italian (mandatory) and high level of English; additional languages are a plus.
- Strong interpersonal, organizational and problem-solving skills.
- Education in Hospitality, Tourism or a related field. What do we offer?
At Eurostars Hotel Company, you will be part of a leading global travel company, continuously growing and expanding, and fully committed to the professional development of its team.
In addition, as part of Eurostars Hotel Company, you will enjoy the following benefits:
- 50% discount in our premium hotels: Benefit from discounts of up to 50% in all our 4*/5* hotels around the world, and up to 20% for your family members.
- The Power Business School Training: Free and unlimited access to all training programs (MBA, digital, office tools, skills, etc.) provided by our partner The Power Business School.
- Access to our Employee Club: Enjoy a wide range of discounts and advantages (leisure, technology, sports, fashion, and more).
- Free hotel nights: Through our referral program, we reward successful referrals with free stays.
If you are interested in this opportunity and believe you match the profile, we would be delighted to receive your application. Or, if you know someone who might be a good fit, feel free to share this opening.
...
22/06/2026
Nuovo!
Guest and Duty Manager - Sheraton Parco de' Medici
Lazio, Rome - Hosco
Entra a far parte del nostro team!
Per una delle nostre strutture alberghiere Cluster siamo alla ricerca di un/una Guest & Duty Manager appassionato/a di ospitalità, orientato/a all'eccellenza del servizio e alla soddisfazione degli ospiti.
La posizione ha carattere d'urgenza.
Principali responsabilità
- Garantire un'esperienza eccellente agli ospiti durante tutto il soggiorno
- Gestire e risolvere eventuali richieste, problematiche o reclami degli ospiti in modo tempestivo ed efficace
- Supervisionare le attività operative quotidiane dell'hotel assicurando il rispetto degli standard aziendali
- Collaborare con Front Office, Housekeeping, Food & Beverage e Maintenance per garantire un servizio fluido e coordinato
- Monitorare la soddisfazione degli ospiti e promuovere azioni di miglioramento continuo
- Gestire situazioni di emergenza e supportare il team nelle decisioni operative
- Accogliere ospiti VIP e fidelizzati garantendo un servizio personalizzato
- Supportare il Front Office Manager nelle attività di coordinamento del personale e nella gestione dei turni
Requisiti
- Esperienza pregressa in ruoli analoghi all'interno di strutture alberghiere
- Ottima conoscenza delle dinamiche operative del Front Office e del Guest Service
- Eccellenti capacità relazionali, comunicative e di problem solving
- Forte orientamento all'ospite e attenzione ai dettagli
- Capacità di leadership e gestione delle priorità
- Ottima conoscenza della lingua inglese; la conoscenza di ulteriori lingue sarà considerata un plus
- Buona conoscenza dei principali sistemi gestionali alberghieri
- Disponibilità a lavorare su turni, inclusi weekend e festivi
- Essere automuniti
Si offre
- Contratto secondo il CCNL Turismo;
- Retribuzione lorda mensile compresa tra €27000 e €29000;
- Mensa aziendale + Welfare Aziendale + Scontistica per tutti gli alberghi del brand a livello internazionale;
- Percorsi di formazione e sviluppo professionale;
- Inserimento in un contesto internazionale e dinamico.
Sede di lavoro: Roma Eur
La ricerca è rivolta a candidati di entrambi i sessi (L. 903/77 e D.Lgs. 198/2006).
Se ami lavorare a contatto con le persone e vuoi essere il primo sorriso che accoglie l'ospite, inviaci la tua candidatura.
...
22/06/2026
Nuovo!
Reservation Agent Stagionale ? Temporary Seasonal - Sheraton Parco de' Medici
Lazio, Rome - Hosco
Entra a far parte del nostro team!
Per una delle nostre strutture alberghiere Cluster siamo alla ricerca di figure motivate da inserire nel nostro team Reservations per supportare la gestione delle prenotazioni in un contesto dinamico e internazionale.
La posizione ha carattere d'urgenza.
Cosa farai:
- Gestione delle prenotazioni individuali e di gruppo (telefono, email, OTA)
- Inserimento e aggiornamento dati nei sistemi gestionali
- Supporto al cliente pre-arrivo, fornendo informazioni su servizi e soggiorno
- Coordinamento con Front Office e altri reparti operativi
- Ottimizzazione dell'occupazione e vendita delle camere disponibili
Requisiti:
- Ottima conoscenza della lingua inglese (altre lingue sono un plus)
- Buone capacità comunicative e orientamento al cliente
- Precisione, organizzazione e attenzione al dettaglio
- Buona dimestichezza con strumenti informatici
- Preferibile esperienza, anche breve, in ambito alberghiero o customer service
Si offre
- Contratto stagionale secondo il CCNL Turismo;
- Retribuzione annuale lorda compresa tra €24000 e €26000;
- Mensa aziendale;
- Percorsi di formazione e sviluppo professionale;
- Inserimento in un contesto internazionale e dinamico.
Sede di lavoro: Roma
La ricerca è rivolta a candidati di entrambi i sessi (L. 903/77 e D.Lgs. 198/2006).
...
22/06/2026
Nuovo!
Front office shift leader - The St. Regis Rome
Lazio, Rome - Hosco
At the historical St. Regis Rome we are looking for a Front Office Shift Leader.
POSITION SUMMARY
Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Run and check daily reports, contingency lists, and credit card authorization reports. Supply guests with directions and information. Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests' satisfaction. Count and secure bank at beginning and end of shift. Cash guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change. Notify Loss Prevention/Security of any reports of theft. Assist Management and serve as a departmental role model or mentor by working alongside employees during the shift to perform technical or functional job duties.
Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees. Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. Perform other reasonable job duties as requested by Managers/Supervisors.
CRITICAL TASKS
Safety and Security
- Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
- Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
- Maintain awareness of undesirable persons on property premises.
- Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).
- Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.
Policies and Procedures
- Protect the privacy and security of guests and coworkers.
- Maintain confidentiality of proprietary materials and information.
- Follow company and department policies and procedures.
- Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
- Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
- Perform other reasonable job duties as requested by Supervisors.
Guest Relations
- Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
- Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP, MYSTIQUE) to resolve issues, delight, and build trust.
- Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
- Address guests' service needs in a professional, positive, and timely manner.
- Thank guests with genuine appreciation and provide a fond farewell.
- Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones).
- Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
- Assist other employees to ensure proper coverage and prompt guest service.
Communication
- Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
- Speak to guests and co-workers using clear, appropriate and professional language.
- Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.
- Provide assistance to coworkers, ensuring they understand their tasks.
- Talk with and listen to other employees to effectively exchange information.
- Exchange information with other employees using electronic devices (e.g., pagers and two-way radios, email).
Working with Others
- Support all co-workers and treat them with dignity and respect.
- Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.
- Develop and maintain positive and productive working relationships with other employees and departments.
- Partner with and assist others to promote an environment of teamwork and achieve common goals.
- Actively listen to and consider the concerns of other employees, responding appropriately and effectively.
Quality Assurance/Quality Improvement
- Comply with quality assurance expectations and standards.
Check-in/Check-out
- Activate room keys and reissue new room keys to guests as necessary (e.g., lost key) by verifying guest identity and using electronic key machine.
- Ensure rates match market codes and that any exceptions are documented and include an explanation.
- Secure valid form of payment (e.g., credit card, cash) prior to issuing room key.
- Process all guest check-ins by confirming reservations in computer system, verifying guest identity, requesting form of payment, assigning room, and issuing room key in accordance with property policies and procedures.
- Process all check-outs including express check-outs, resolving any late and disputed charges, settling account, retrieving room key, and requesting comments on guest's stay.
- Accommodate requests for room changes when possible.
- Communicate to appropriate staff that there are guests that are waiting for an available room.
- Verify and adjust billing for guests.
- Set up accurate accounts for each guest upon check-in according to their requirements (i.e., sharewiths, separate room/tax/incidentals, comp).
- Assign room according to guest request and preferences whenever possible.
- Ask for and enter Marriott Rewards information (e.g., number, name, address) when taking reservation or checking guest in.
- Advise guest of any messages (e.g., voicemail, mail, faxes) received for them, and send to room if required.
- Keep track of changes in room status (e.g., early check-out, late check-out, room transfer, unexpected stay over) for Housekeeping.
- Clear departures in computer system to document that rooms are no longer occupied.
- Coordinate with Housekeeping to track readiness of rooms for check-in and to report guest concerns.
- Review requests for late check-outs and approve according to occupancy.
- File guest paperwork or documentation.
Communications
- Operate telephone switchboard station in order to answer telephone calls.
Reports/Recordkeeping
- Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.
- Print contingency lists to have a record of all guests in case of emergency.
- Run credit card authorization report and check for discrepancies.
Greet/Escort Guests
- Supply guests/residents with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities.
- Identify and explain room features to guests (e.g., use of room key, mini-bar, ice and vending areas, in-room safe, valet laundry services).
Guest Services
- Follow up with guests to ensure their requests or problems have been met to their satisfaction.
- Receive, record, and relay messages accurately, completely, and legibly.
- Contact appropriate individual or department (e.g., Bellperson, Front Desk, Housekeeping, Engineering, Security/Loss Prevention) as necessary to resolve guest call, request, or problem.
- Ensure that any outstanding requests or problems from the previous day receive priority and are resolved.
- Answer, record, and process all guest calls, requests, questions, or concerns.
- Arrange transportation (e.g., taxi cab, shuttle bus) for guests/residents/visitors, and record advance transportation request as needed.
Cash Handling
- Count bank at end of shift and secure bank.
- Provide change to guests.
- Cash guests' personal checks and traveler's checks.
- Balance and drop receipts according to Accounting specifications.
- Process all payment types such as room charges, cash, checks, debit, or credit.
- Count bank at the beginning of shift to ensure that amounts are correct and that there is adequate change.
- Process adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges.
Maintenance/Security
- Notify Loss Prevention/Security of any guest reports of theft.
CRITICAL COMPETENCIES
Analytical Skills
- Problem Solving
- Decision-Making
- Computer Skills
- Learning
Interpersonal Skills
- Team Work
- Diversity Relations
- Customer Service Orientation
- Interpersonal Skills
Communications
- Listening
- Telephone Etiquette Skills
- English Language Proficiency
- Communication
- Applied Reading
Personal Attributes
- Dependability
- Integrity
- Positive Demeanor
- Presentation
- Safety Orientation
- Adaptability/Flexibility
- Stress Tolerance
- Initiative
Organization
- Multi-Tasking PREFERRED QUALIFICATIONS Education High school diploma/G.E.D. equivalent
What we offer
- Discounts on hotel rooms, gift shop items, food and beverage across the company.
- Learning and development opportunities online, on the job and in class.
- Charity events, Wellbeing activities through the TakeCare program.
- Experienced management & motivated and engaging colleagues
- Canteen service and uniform
#LI-FG1
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
...
22/06/2026
Nuovo!
Guest Experience Expert Temporary Seasonal - Westin Excelsior Rome
Lazio, Rome - Hosco
POSITION SUMMARY
Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success ? creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts ? to get it right for our guests and our business each and every time.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
RAL 25316.20
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand's unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work, begin your purpose, belong to an amazing globalteam, and become the best version of you.
...
22/06/2026
Non visualizzare più questo messaggio