Front Office Agent - Armani Hotel Milano
Sede
Italia, Lombardia, Milan
Settore:
Hospitality/Turismo/Viaggi
Ruolo:
Customer Service
Data ultimo aggiornamento: 25/07/2026 2026-10-25
attività
Descrizione annuncio
Armani Hotel Milano ? A five-star luxury hotel that embodies sophisticated elegance with its minimalist design. Nestled in the heart of Milan's fashion district, the hotel offers an unparalleled blend of comfort and style, featuring refined dining, a serene spa, and bespoke service tailored to each guest's needs.
MAIN RESPONSIBILITIES
? Serve as the first point of contact in the hotel lobby, assisting guests with any inquiries or requests.? Welcome and manage all walk-in guests efficiently and professionally.
? Support the Supervisors and Managers with administrative tasks as required.
? Run operational reports and promptly communicate any discrepancies to relevant departments.
? Stay up to date with expected arrivals and departures to ensure seamless guest experiences.
? Maintain positive guest and colleague interactions, fostering a collaborative work environment.
? Build and maintain strong guest relationships to enhance their stay.
? Collaborate effectively with other departments in the spirit of teamwork.
? Prepare daily, weekly, and monthly reports, including storage control reports.
? Uphold and promote Armani's Values and Culture Characteristics.
? Ensure punctuality and adherence to hotel service standards at all times.
? Handle guest inquiries both in person and over the phone with professionalism.
? Respond appropriately to emergencies and follow hotel safety procedures.
? Manage incoming and outgoing calls, including local, national, and international calls.
? Process guest payments and maintain accurate cash handling procedures.
? Stay informed about special programs, hotel events, and city attractions to provide personalized recommendations to guests.
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Front Office Agent - Sheraton Milan San Siro - Sheraton Milan San Siro
Lombardia, Milan - Hosco
POSITION SUMMARY
The resource will be part of the Front Office department and will perform the following tasks:
- Welcoming customers
- Assigning rooms
- Providing information or assistance to customers
- Managing reservations
- Receiving and handling customer complaints
- Analyzing and identifying customer needs
- Receiving and sorting phone calls
- Filling out forms and documents
- Contacting the various departments of the facility to meet customer needs
- Managing payments and customer data in line with company policies
- Managing guest complaints and needs
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: Related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
A fluent Knowledge of both Italian and English languages is required
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
When you join the Sheraton family, you become a member of its global community. We've been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you're a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ?The World's Gathering Place'. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
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Guest Experience Expert/Front Desk Agent - Casa Brera - Casa Brera - a Luxury Collection Hotel, Mila
Lombardia, Milan - Hosco
Casa Brera, a Luxury Collection Hotel belonging to Marriott International, is currently recruiting Guest Experience Expert/Front desk agent.
Reporting to Front Desk Manager, the role will cover both front desk and guest services tasks.
- This is full-time position, 5 days a week with 2 days off.
- The estimated starting date is end of August.
About us
Located near the iconic Teatro alla Scala, Casa Brera, a Luxury Collection Hotel, Milan is an authentic expression of the city's evocative spirit, intertwined with the rhythm of the Brera neighborhood. The hotel is a gateway to the rich tapestry of Milanese history, art and culture. An interpretation of the city's timeless elegance, brought to life by celebrated designer, Patricia Urquiola, there are 101 guestrooms and 15 suites, including the refined Milanese Suite.
Favored by locals and guests, Casa Brera, a Luxury Collection Hotel, Milan, is a must-visit location for worldly epicureans. Presenting a symphony of flavors, regional cuisine is redefined. A rare sky bar and restaurant, Etereo is where a rooftop pool and panoramic views meet exceptional gastronomy. In addition, guests can savor delicious breakfast options and enjoy classic Milanese aperitivo
Here, you will find an authentic and modern team that aims at crafting unique experiences that connect our guests with Milanese heritage in a welcoming and inclusive atmosphere.
The impact you'll make
Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, they make transactions feel like part of the Casa Brera experience.
No matter what position you are in, there are a few things that are critical to success ? creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts ? to get it right for our guests and our business each and every time.
What you'll do
Front Desk:
- Organize, confirm and process guest check-ins/ check-outs according to LQA and Marriott International standards and adapt for any changes.
- Secure payment, verifying and adjusting billing as needed in Opera.
- Complete cashier and closing reports, counting the bank at the end of each shift securely.
- Enroll guests into Bonvoy, Marriott International Loyalty Program.
- Liaise with Housekeeping, Engineering, Reservations and Revenue to ensure smooth operations.
- Process and save daily contingency shift report.
- Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
- Anticipate guests' service needs, including asking questions of guests to better understand their potential needs.
- Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.
Guest Experience
- Create unique and memorable moments for our guests using a variety of tools and material.
- Manage guest complaints following procedures and using internal software.
- Handle all internal and external phone calls answering within the third ring, guest and talent calls alike, log all calls in the internal CRM, and act as a dispatch to facilitate guest requests, including wake up calls, housekeeping and maintenance.
- Manage and coordinate guest chats, create, monitor and close cases using the appropriate Marriott tool.
- Provide guests with room and hotel information, directions, amenities and local interests over the phone, by email and any other internal communication channels.
- Escort guests to their room and offer orientation inside of the Hotel property
- Contact guests prior to arrival to assist with booking itineraries, restaurants, promotions and room packages, special requests and to prepare for effective recognition.
- Accept and record wake-up calls, requests, room service orders etc.
- Coordinate and handle room service request, take food and beverage orders for guests who would like to dine and drink in their room.
- Communicate any emergency, lost item or theft to proper security staff and/or authorities.
- Keep contingency lists in case of emergency and communicate any necessary messages.
- Assign appropriate amenities to guests prior to arrival and deliver such amenities on arrival day.
- Respond to and handles guest problems and complaints to the guest's satisfaction. First person, problem resolution.
- Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry.
What you'll need:
- A warm, people-oriented demeanor and a team-first attitude
- Positive outlook and outgoing personality
- Flexibility, problem-solving skills and multi-tasking ability
- Great storytelling skills in English and at least intermediate Italian (both writing and speaking)
- Previous Front Office/Guest Services experience is a big plus
- Ideally, technical knowledge of GXP and Opera
What we offer
- A unique opportunity to be part of a luxury lifestyle hotel where we celebrate your unique talent.
- Part of Marriott International, the largest hospitality brand in the world- this means national and internal promotion opportunities for the right candidates. The sky is your limit here.
- World class training and development programs tailored to enhancing your skills and help you grow within the Marriott family.
- Work alongside some amazing talent- award winning, experienced hospitality professionals
- Discounted room nights, meals, and spa access in more than 9,000 hotels worldwide-because your wellbeing means so much.
- Discounts for your friends and family
- 5euros breakfast when staying at any of our European hotels
- Performance and Recognition programs
- Wellness and sustainability initiatives
Explore our very big world
As a world-class leader in the travel industry, there's no better place than Marriott International to make your mark. Joining us, you'll get to entertain and meet people from all over the world as you build your experience. You'll find a place where your personality and ideas are appreciated just as much as the work you do. And you'll grow through opportunities to explore the business, opening yourself to various career options. If you have the natural ability to communicate and enjoy working with others, we welcome you to join our global family.
You're welcomed here
Our highest priority is making you feel as welcome as our guests. We want you to know you're important to us and that you'll make an impact in your role, and for that, you'll be appreciated and valued.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
The Luxury Collection Hotels & Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand ? a collection of Europe's most celebrated and iconic properties ? serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler.
From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale ? a portal to the destination's cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey. In joining The Luxury Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
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Guest Arrival Expert/Bellboy - Casa Brera - Casa Brera - a Luxury Collection Hotel, Milan
Lombardia, Milan - Hosco
Casa Brera, a Luxury Collection Hotel, Milan belonging to Marriott International, is currently recruiting a Guest Arrival Expert/Bellboy.
Reporting to Lead Concierge, the role will cover both doorman and bellman tasks.
- This is full-time position, 5 days a week with 2 days off.
- The starting date is estimated in August.
About us
Casa Brera is an unexpected gateway in the heart of Brera.
Reinterpreted by Studio Urquiola, Casa Brera features 116 sophisticated guestrooms including 15 suites and the Milanese Suite. Hidden behind a rationalist façade, you will find a world of international elegance, transcending the traditional hotel experience. Our hotel promises cosmopolitan luxury, authentic lifestyle and a timeless Milanese elegance.
A Culinary hub, here flavors and sounds from different places seamlessly interlace. Odachi, showcases authentic Japanese cuisine in a cosmopolitan setting while those looking for a truly Italian experience can indulge at Scena by Michelin star Chef Andrea Berton. The Living is a welcoming space for guests to socialize over aperitivo and Milanese light bites. By night, the rooftop's skybar transforms into an unmissable destination, with a pool and lounge areas providing the perfect spot to soak up the energy and skyline of the city.
Join Casa Brera, the new place to be in Milan, where an authentic and modern team crafts unique experiences that connect our guests with Milanese heritage in a welcoming and inclusive atmosphere.
The impact you'll make
First impressions are everything. When guests arrive at our hotels, we want that impression to be memorable. The same goes for departures. When guests leave, we want them to go with a smile and a feeling that we were there for them throughout their stay. We want to build an experience that is memorable and unique from start to finish. Our Guest Arrival Experts take the initiative to deliver a wide range of services that guide guests through their arrival and departure experiences. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Arrival Expert makes transactions feel like part of the experience. No matter what position you are in, there are a few things that are critical to success ? creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Doing all these things well (and other reasonable job duties as requested) is critical for Guest Arrival Experts ? to get it right for our guests and our business each and every time.
Join a newly opened lifestyle luxury hotel
Working in a newly opened luxury lifestyle hotel is an incredible opportunity to gain strong expertise in hospitality and a great exposure to Marriott International EMEA leaders. This can remarkably accelerate your career growth within the company and provide you the right tools to be involved in other openings at national and international level. It is indeed a challenging experience but surely a rewarding one!
What you'll do
- Provide an authentic and sophisticated welcome and farewell to all guests entering/leaving the hotel.
- Assist both arriving and departing guests with luggage (load/unload, storage, delivery to room/designated area) and, if needed, escort the guest to the room and explain facilities accordingly.
- Assist guests/visitors in and out of vehicles, opening vehicle doors.
- Supply guests with directions and information about the property amenities, services, hours of operation, and about local areas, points of interest and activities.
- Arrange transportation (e.g., taxicab, shuttle bus, limousine/sedan service) for guests/visitors, and record advance transportation request as needed.
- Communicate parking procedures to guests/visitors and monitor the front driveway to ensure a smooth flow of traffic (vehicle and pedestrian). Inspect arriving cars and take notes of damages on parking ticket and notifying the guest accordingly.
- Deliver and proceed to a 5-star shoe shine service.
- Make sure Hotel entrance is always clean and tidy, as it is the first sight of the hotel for arriving guests/visitors.
- Seek out and take advantage of opportunities to wow guests.
What you'll need:
- A warm, people-oriented demeanor and a team-first attitude.
- Positive outlook and outgoing personality.
- Flexibility, problem-solving skills and multi-tasking ability.
- Great storytelling skills in English and at least intermediate Italian (both writing and speaking).
- Previous bellman/doorman experience is a big plus.
- Ability to work with CRM and other software.
What we offer
- A unique opportunity to be part of a luxury lifestyle hotel where we celebrate your unique talent.
- Part of Marriott International, the largest hospitality brand in the world- this means national and internal promotion opportunities for the right candidates. The sky is your limit here.
- World class training and development programs tailored to enhancing your skills and help you grow within the Marriott family.
- Work alongside some amazing talent- award winning, experienced hospitality professionals.
- Discounted room nights, meals, and spa access in more than 9,000 hotels worldwide-because your wellbeing means so much.
- Discounts for your friends and family.
- 5euros breakfast when staying at any of our European hotels.
- Performance and Recognition programs.
- Wellness and sustainability initiatives.
Explore our very big world
As a world-class leader in the travel industry, there's no better place than Marriott International to make your mark. Joining us, you'll get to entertain and meet people from all over the world as you build your experience. You'll find a place where your personality and ideas are appreciated just as much as the work you do. And you'll grow through opportunities to explore the business, opening yourself to various career options. If you have the natural ability to communicate and enjoy working with others, we welcome you to join our global family.
You're welcomed here
Our highest priority is making you feel as welcome as our guests. We want you to know you're important to us and that you'll make an impact in your role, and for that, you'll be appreciated and valued.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
The Luxury Collection Hotels & Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand ? a collection of Europe's most celebrated and iconic properties ? serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler.
From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale ? a portal to the destination's cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey. In joining The Luxury Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
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Nuovo!
Front Office Night Agent - The Westin Palace, Milan - The Westin Palace Milan
Lombardia, Milan - Hosco
POSITION SUMMARY
Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience. This position operates primarily during overnight shifts and plays a key role in ensuring seamless hotel operations throughout the night.
No matter what position you are in, there are a few things that are critical to success ? creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts ? to get it right for our guests and our business each and every time.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
Marriott International is committed to set science-based emissions reduction targets to reduce our carbon footprint dramatically by 2030, resulting in the development of Marriott's Climate Action Program (CAP), a comprehensive approach to reduce our carbon footprint and enable climate-smart growth and decision making. Our work to reduce Marriott's global carbon, water, and waste footprints, among other sustainability efforts, is the foundation of Serve 360's Sustain Responsible Operations coordinate.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand's unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work, begin your purpose, belong to an amazing globalteam, and become the best version of you.
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25/07/2026
Nuovo!
Guest Services Agent - Bvlgari Hotel Milano - Bulgari Hotel Milano
Lombardia, Milan - Hosco
Job Title: Guest Services Agent
Department: Guest Services
Reports to: Guest Services Director, Guest Services Manager, Guest Services Supervisor, Night Manager.
Job Overview:
Responsible for the accurate, courteous and efficient reservation, communication (PBX), check in and check out of hotel guests providing the highest level of personal service. Process all payments according to established hotel requirements. Provide information to any guest or visitor inquiry. Using empowerment to make decisions that will ensure complete problem resolution, maintaining a strong and productive relationship with all departments of Bulgari Hotels & Resorts Milano; main responsibility is the maintenance and control of the hotel's room inventory on a day to day basis. This includes coordinating room assignments & controlling room inventory, organizing guestroom moves, controlling sell-out days, supervising upgrades and monitoring Interfaces. The GSA is also responsible for maintaining, implementing, recording guest preferences and their implementation to give our guests the most personalized service. By applying empowerment and making decisions complete problem resolution should be ensured at all times and a strong and productive relationship with all departments especially with the Bell and Doorman who are part of the Guest Services team. This relationship is key to the success of the Front of House operations functioning.
Place of work:
Front desk and back office areas. Front Office is a focal point for all guest/visitor reception and inquiries.
Basic requirements:
Qualifications:
1. A College Degree or in the process of receiving one.
2. Possess a good command of the Italian & English language and the ability to clearly and pleasantly communicate with guests, both in person and by telephone.
3. Ability to provide legible communication.
4. Ability to compute basic mathematical calculations.
5. Knowledge of computers.
Desirable:
1. Training in the hospitality industry.
2. Previous experience as a Front Office Receptionist in a luxury market.
3. Fluency in a second language.
4. Knowledge of Opera, Marsha, Mystique and Concierge Assistant.
Essential Skills:
1. Must have a professional image and personality exuding confidence and leadership skills.
2. Ability to smile at all times.
3. Ability to remain stationary at an assigned post for an extended period of time.
4. Ability to understand guest inquiries and provide responses.
5. Ability to promote positive relations with all individuals who approach the Front Desk and by telephone.
6. Ability to focus attention on guest needs, remaining calm and courteous.
7. Ability to think clearly, quickly, maintains concentration and makes concise decisions.
8. Ability to work well under the pressure of coordinating many requests at any given time.
9. Ability to prioritize, organize and follow up.
10. Ability two work well under the pressure of 50 arrivals/departures transactions within any given period of time.
11. High attention to details.
12. Ability to input and access data in a computer.
13. Ability to ensure security of guestroom access.
14. Ability to maintain confidentiality of all guest information and pertinent hotel data.
15. Ability to perform job functions with minimal supervision.
16. Ability to analyze and resolve problems & opportunities to the guest satisfaction, while exercising good judgment.
17. Ability to resolve guest opportunities.
18. Ability to work cohesively with other departments and co-workers as part of a team.
19. Ability to be flexible as the job changes.
20. Ability to work flexible hours, including weekends, holidays and evenings if necessary.
21. Be an ambassador to The Bulgari Hotels & Resorts Company at all times, in and outside of one's workplace.
Primary job functions:
1. Obtain assigned bank and ensure accuracy of contracted monies.
2. Meet with departing Front Desk Agent at the beginning of your shift as well as with incoming agent at the end of your shift to review business status, pass on all pertinent info and follow-up on items still to be resolved.
3. Attend daily line-up, maintain complete knowledge and comply with all hotel and departmental policies and procedures.
4. Meet with supervisor to review daily assignments and priorities.
5. Maintain a complete, detailed and updated knowledge of all room types, room numbers and names, room layout, appointments, amenities & locations. Be knowledgeable of all offered rates, special packages and promotions, room availability and status for any given day as well as scheduled daily activities, group names & meeting locations.
6. Maintain complete knowledge of all hotel features/services & hours of operations, including all hotel restaurant food concepts, menu price range, dress code and ambiance.
7. Adhere to and practice the Three Steps of Service at all times.
8. Set up work stations with necessary supplies & maintain cleanliness throughout shift.
9. Access all functions of computer systems according to established procedures and standards.
10. Responsible for clearing trace file and reading Log-book daily and ensuring all follow up is completed.
11. Process all guest check-in according to established hotel requirements. This will be in direct co-relation with Guest Relations (refer to Guest Relations Job Descriptions as needed):
a) Confirm or if necessary walk-in a reservation and review all details as well as any special noted information.
b) Verify guest information and register guest in the computer.
c) Obtain a method of payment for each guest and input into system. This can include credit cards, checks and gift certificates or collect cash among others. Set up accurate accounts for each guest checking in according to their requirements (i.e., sharewith, separate room/tax/incidentals, comp).
d) Assign guestroom.
e) Advice guest of any messages, mail, faxes, etc, received for them.
f) Communicate services and amenities included in packages to guests on packages.
g) Obtain proper identification for tax exempt guests and attach form to registration card.
h) Obtain guest signature for designated paperwork.
i) Obtain Guest Relations to escort guest.
12. File all relevant guest paperwork in the bucket or trace files as mandated by departmental processes.
13. Issue Safety deposit boxes to guests and ensure security of keys.
14. Answer all incoming calls within 3 rings and with a smile, using correct salutations and telephone etiquette:
a) Take, record, and relay messages accurately, completely and legibly. Distribute hotel personnel messages to appropriate individuals.
b) Offer detailed information on the voice mail system to callers and guest wishing to leave a message.
c) Accept and record wake-up call requests; deliver to PBX.
15. Run emergency reports.
16. Responsible for assigning CARE rooms in conjunction with Engineering and Housekeeping.
17. Responsible for the daily set up of showrooms in conjunction with Housekeeping.
18. Responsible for monitoring and clearing DNR rooms.
19. Responsible for clearing wait lists in coordination with ERS
20. Maintain the inventory of the hotel:
a) Check all comments and requests in reservations.
b) Block guaranteed room types, special requests, requests to be near other rooms, early arrivals & VIP's.
c) Verify all specialty room blocks.
d) Determine how to fill Club and Suites.
e) Communicate with The Club Manager/ Club Concierge.
f) Block guest recognition's needs daily as needed.
g) Verify remaining blocks to ensure we're meeting the customers' needs and fill the holes in the matrix/ block the house.
h) Check for double blocks and duplicate reservations.
i) Confirm or deny upgrades.
j) Advise the Director of Revenue Management of any over-commitments in room types and communicate with the Director of Revenue Management on how much to oversell the hotel daily/ as needed.
k) Responsible for ensuring all Pre-Registrations are complete prior to guest ETA but no later than 1pm.
l) Responsible for communicating and expediting room waits.
m) Responsible for orchestrating room moves.
21. Responsible for setting up charge routing and coordinating any special billing requests.
22. Responsible for clearing stay over requests.
23. Responsible for clearing departures.
24. Responsible for ensuring all Reservations have proper company, source and individual profiles linked in Opera as well as assisting in linking profiles in Class.
25. Promote positive guest relations to all individuals approaching the Front Desk.
26. Accommodate all guest requests expediently and courteously. Follow up with designated hotel personnel to ensure completion of request.
27. Document all guest requests, complaints or problems immediately and notify designated department/personnel for resolving the situation. Follow up within 10 minutes to ensure completion and guest satisfaction.
28. Handle guest complaints by following the instant pacification procedures and ensuring guest satisfaction.
29. Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).
30. Collect guest preferences for all guests.
31. Accommodate room changes expediently.
32. Resolve discrepancies on the room status report with Housekeeping.
33. Responsible for completing the Credit Report.
34. Responsible for completing the Room Rate Variance Report.
35. Responsible for controlling and clearing PM accounts.
36. Handle requests for late checkouts according to established hotel procedures.
37. Process all check?outs according to established hotel requirements.
a) Present folio to guest and resolve and disputed charges.
b) Settle guest accounts following Accounting procedures.
c) Request guest comments on their stay.
d) Give all departing guests a fond farewell.
38. Process express checkouts throughout the shift.
39. Resolve any late charges.
40. Responsible for handling guest relocations & extending every effort to obtain satisfactory alternative accommodations for guests with reservations when the hotel cannot accommodate them. Follow established procedures for ?walking? guests.
41. Conduct group check-ins/outs according to established hotel procedures.
42. Assist all departments /executives in obtaining appropriate information regar ding groups, inventory and guest information.
43. Make reservations for rooms.
44. Provide Tours of the Hotel and of guest rooms to anyone inquiring to do so.
45. Adhere to all cashiering procedures:
a) Process adjustment vouchers, paid-outs, miscellaneous charges.
b) Make change for guests.
c) Cash guests' personal checks/travelers checks.
d) Settle room accounts.
e) Run closing reports count bank at end of shift.
f) Complete designated cashier reports.
g) Balance receipts and ensure to have proper paper backup on all transactions, drop receipts and any cash at end of shift as needed.
h) Secure your bank.
i) Legibly document pertinent information in the logbook.
46. Perform any task assigned by any manager.
47. Successful completion of the training/certification process.
48. Cash handling tasks: handle all duties according to hotel policies, procedures, internal rules and standards. Conform to cash handling procedures at all times.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Developed in partnership with jeweler and luxury products designer Bulgari, our select Bulgari Hotels & Resorts are located in major cosmopolitan cities and luxury resort destinations. Join our team and help deliver the excitement, timeless glamour and heritage of the Bulgari brand. In joining Bulgari Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
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25/07/2026
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