Bell Attendant - Four Seasons Hotel Firenze
Site
Italy, Tuscany, Florence
Sector:
Hospitality / Tourism / Travel
Role:
Facility Management / Cleaning Services
Date of last update: 08/07/2026 2026-10-08
activities
Job description
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
An urban retreat steeped in historic beauty. Stroll the city's biggest private garden ? a tranquil haven of statues, fountains and centuries-old trees ? or retire to your suite where frescoes line the walls amid original architectural features. Our historic Hotel, with its Michelin-starred Italian restaurant and a locally inspired Spa where you can spend afternoons in pure indulgence, is just steps away from the cultural heart of Florence.About the role
Four Seasons Hotel Firenze is looking for an enthusiastic, service-driven Bell Attendant to join our Guest Services team and help create unforgettable moments through genuine hospitality, attention to detail, and personalized service.
What you will do
- Welcome guests with professionalism, warmth, and confidence from arrival to departure
- Assist with luggage handling, room escorts, and departure arrangements
- Provide recommendations and insider tips on Florence's attractions, restaurants, and local experiences
- Respond to guest requests promptly and accommodating special needs whenever possible
- Support guests with information about hotel services, events, facilities, and operating hours
- Greet all guests throughout the lobby and proactively offering assistance
- Deliver luxury touches, including shoeshine services
- Perform valet parking duties
- Maintain a clean and organized luggage storage area
- Collaborate closely with the Front Desk, Concierge, and Door Staff teams, stepping in wherever support is needed
What you bring
- Previous experience in hospitality or a luxury environment is a plus
- A genuine passion for guest service and creating memorable experiences
- Excellent communication and interpersonal skills
- A positive, proactive, and can-do attitude
- Fluent Italian and English (spoken and written)
- Valid driving licence required
What we offer:
- Competitive Salary, wages, and a comprehensive benefits package
- Excellent Training and Development opportunities
- Employee Discount for stays at any Four Seasons worldwide
- Complimentary Dry Cleaning for Employee Uniforms
- Employee Meals
Schedule & Hours:
This is a full-time opportunity requiring flexibility to work across rotating shifts, including days, nights, weekends, and public holidays. Applicants must have valid legal authorization to work in Italy at the time of application.
The position is at the D1 Level of the Tourism Collective Labor Agreement (CCNL), with a starting gross annual salary aligned with the contract's minimum standards and opportunities for growth based on experience.
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About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
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An urban retreat steeped in historic beauty. Stroll the city's biggest private garden ? a tranquil haven of statues, fountains and centuries-old trees ? or retire to your suite where frescoes line the walls amid original architectural features. Our historic Hotel, with its Michelin-starred Italian restaurant and a locally inspired Spa where you can spend afternoons in pure indulgence, is just steps away from the cultural heart of Florence.
Il Four Seasons Hotel Firenze è attualmente alla ricerca di un Manutentor* di Turno con esperienza da inserire nel Team.
Questa figura si occupa della manutenzione ordinaria e straordinaria dell'Hotel, rispondendo alle richieste degli ospiti e dei colleghi in maniera cortese e professionale. La risorsa ideale possiede almeno un anno di esperienza nel ruolo, con conoscenze in campo elettrico. E' richiesta la conoscenza della lingua italiana, mentre la conoscenza dell'inglese rappresenta un vantaggio.
Contratto full time e a tempo determinato. Il ruolo prevede lavoro su turni, inclusi weekend e giorni festivi. I candidati devono essere legalmente autorizzati a lavorare in Italia al momento della candidatura.
About the role
Four Seasons Hotel Firenze is currently looking for an experienced Shift Engineer to join the Team. The Shift Engineer diagnoses and provides service and repairs to hotel equipment and responds to inquiries and problems in an efficient, courteous and professional manner to achieve maximum customer satisfaction while complying with all Four Seasons' policies.
What you will do
- Implement and handle preventative maintenance of all equipment and update appropriate logs.
- Diagnose and handle all repairs of equipment including motors, starters, breakers, chillers and associated equipment throughout the entire building.
- Respond to guest calls regarding maintenance of rooms and equipment in rooms or public area in a timely manner.
- Be familiar with all emergencies procedures and respond to all emergency conditions such as fires, power failures, etc.
- Clean all stations in Engineering, grease traps, plumbing stoppages and maintain an organized department and hotel.
- Install or relocate any additional equipment or existing equipment when necessary.
- Assist with energy conservation programs in the hotel.
- Install electrical and mechanical systems for renovations, outlet additions and associated equipment and provide electrical set ups for exhibits including maintenance of those set-ups.
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+1 year experience in a similar position.
Excellent personal presentation and interpersonal skills, an outgoing personality and a can-do approach to any request.
Working technical knowledge of general building maintenance and basic ability to operate computer equipment.
Reading, writing and oral proficiency in the Italian language. Proficiency in English is a plus.
What we offer:
? Competitive Salary, wages, and a comprehensive benefits package
? Excellent Training and Development opportunities
? Employee Discount for stays at any Four Seasons worldwide
? Complimentary Dry Cleaning for Employee Uniforms
? Employee Meals
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Full-time, fixed-term contract. This position requires working in shifts, including weekends and public holidays. Candidates must have legal authorization to work in Italy at the time of application.
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About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
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About the role
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What you will do
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- Assist with emergency procedures and handle guest concerns professionally and efficiently.
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