Assistant Store manager (Food & Beverage)
Site
Italy, Lombardy, Bergamo
Sector:
Hospitality / Tourism / Travel
Role:
Food and Beverage / Hospitality
Date of last update: 08/07/2026 2026-10-08
activities
Job description
Adecco Italia spa ricerca per rinomata azienda cliente una figura diAssistant Store Managerdinamico e organizzato, capace di gestire con autonomia i turni di apertura o chiusura e di essere un punto di riferimento per il team e per i clienti.Cosa farai?- Coordinamento del team e definizione delle priorita giornaliere in supporto allo Store Manager- Gestione completa del flusso merci (carico/scarico) e della relativa documentazione amministrativa (bolle)- Organizzazione del banco e allestimento dei cibi secondo gli standard aziendali- Supporto nelle attivita amministrative e gestione dell'inventario (cadenza 1-2 volte al mese).- Supervisione della sala e disponibilita a svolgere mansioni base (pulizia tavoli e assistenza diretta al cliente) per garantire l'eccellenza del servizioRequisiti richiesti:-Esperienza pregressa in ruoli di coordinamento (settore ristorazione o retail)-Capacita di gestione dello stress e problem solving-Precisione nella gestione documentale e dei flussi di magazzino-Ottime doti comunicative e di leadershipCosa offriamo:-Inserimento con CCNL 3 livello Pubblici Esercizi + sistema variabile di benefit-Ambiente di lavoro stimolante e in forte crescita-Percorso di formazione interna Disponibilita oraria: Full Time
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Job Title: Gelato Ambassador ? Bvlgari Hotel Milano
Location: Bvlgari Hotel Milano
Department: Food & Beverage / Kitchen
Reports to: Food & Beverage Director / Executive Chef
Position Overview
We are looking for an enthusiastic, service-driven and passionate Gelato Attendant to join our exclusive Niko Romito Gelato Project at Bvlgari Hotel Milano.
This role will be responsible for delivering an exceptional guest experience through the daily operation of the dedicated gelato cart, creating memorable interactions while maintaining the highest standards of luxury hospitality and service excellence.
The ideal candidate combines genuine warmth, attention to detail and operational efficiency with a passion for food, guest engagement and premium service.
Main Responsibilities
- Manage the daily operations of the gelato cart in line with hotel and brand standards.
- Welcome and engage guests with a warm, professional and personalized approach.
- Present and describe gelato flavors, ingredients and concepts with confidence and enthusiasm.
- Serve gelato ensuring excellent presentation and consistency standards.
- Maintain the highest standards of cleanliness, hygiene and food safety procedures.
- Monitor stock levels and communicate replenishment needs promptly.
- Support setup, preparation and closing procedures of the gelato station.
- Ensure the cart and surrounding area remain visually impeccable at all times.
- Create memorable moments by anticipating guest needs and delivering intuitive service.
- Collaborate closely with Restaurant, Kitchen and F&B teams to ensure seamless operation.
- Follow all company procedures, grooming standards and health & safety regulations. Candidate Profile
- Previous experience in Food & Beverage, retail hospitality or guest-facing roles preferred.
- Passion for hospitality and guest interaction.
- Excellent interpersonal and communication skills.
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- Strong attention to detail and ability to work in a fast-paced environment.
- Flexibility to work weekends, holidays and rotating shifts.
- Good command of English & Italian; additional languages are considered a plus.
- Knowledge or passion for artisanal food and gelato concepts is appreciated. What We Offer
An opportunity to join an iconic luxury hospitality environment and become part of a unique project where Italian excellence, craftsmanship and memorable guest experiences come together.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
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POSITION SUMMARY
Serve food courses and alcoholic beverages to guests. Answer questions on menu selections. Communicate with the kitchen regarding menu questions, the length of wait, recook orders, and product availability. Follow cycle time guidelines for all meals. Maintain cleanliness of work areas throughout the day. Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen. Inspect the cleanliness and presentation all china, glass, and silver prior to use. Monitor and maintain the cleanliness of assigned tables including ensuring courses are cleared and tables are properly crumbed. Communicate with guests and other employees and ensure staff is working together as a team to ensure optimum service.
Assist management in training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; and serve as a role model. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance is clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language. Support team to reach common goals. Ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and objects weighing in excess of 50 pounds with assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.
Safety and Security
- Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
- Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
- Complete appropriate safety training and certifications to perform work tasks.
- Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.
- Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).
- Use proper equipment, wear appropriate personal protective clothing (PPE), and employ correct lifting procedures, as necessary, to avoid injury.
- Follow policies and procedures for the safe operation and storage of tools, equipment, and machines.
Policies and Procedures
- Protect the privacy and security of guests and coworkers.
- Follow company and department policies and procedures.
- Maintain confidentiality of proprietary materials and information.
- Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
- Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
- Perform other reasonable job duties as requested by Supervisors.
Guest Relations
- Address guests' service needs in a professional, positive, and timely manner.
- Thank guests with genuine appreciation and provide a fond farewell.
- Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
- Assist other employees to ensure proper coverage and prompt guest service.
- Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust.
- Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
- Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones).
- Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
Communication
- Speak to guests and co-workers using clear, appropriate and professional language.
- Provide assistance to coworkers, ensuring they understand their tasks.
- Talk with and listen to other employees to effectively exchange information.
- Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.
Assists Management
- Serve as a departmental role model or mentor by working alongside employees to perform technical or functional job duties.
Working with Others
- Support all co-workers and treat them with dignity and respect.
- Partner with and assist others to promote an environment of teamwork and achieve common goals.
Quality Assurance/Quality Improvement
- Comply with quality assurance expectations and standards.
Physical Tasks
- Read and visually verify information in a variety of formats (e.g., small print).
- Stand, sit, or walk for an extended period of time or for an entire work shift.
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and objects weighing in excess of 50 pounds with assistance.
- Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
- Move over sloping, uneven, or slippery surfaces.
- Move up and down stairs and/or service ramps.
- Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
General Food and Beverage Services
- Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures.
- Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.
- Follow appropriate procedures for serving alcohol (e.g., TIPs (Training for Intervention Procedures), CARE (Control Alcohol Risks Effectively)).
Assists Management
- Communicate with guests, other employees, or departments to ensure guest needs are met.
- Ensure staff is working together as a team to ensure optimum service to guests.
Greeting and Seating
- Thank every guest upon departure, invite them to return, and wish them a fond farewell.
Closing
- Check with captain or supervisor before leaving at end of shift.
Steps of Service
- Monitor and maintain the cleanliness of assigned tables including ensuring courses are cleared according to department standards and tables are properly crumbed when appropriate.
- Cash handling tasks: handle all duties according to hotel policies, procedures, internal rules and standards. Conform to cash handling procedures at all times.
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PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 2 years of related work experience.
Supervisory Experience: At least 1 year of supervisory experience.
License or Certification: None
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
When you join the Sheraton family, you become a member of its global community. We've been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you're a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ?The World's Gathering Place'. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
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Food & Beverage Supervisor- Bvlgari Hotel Milano - Bulgari Hotel Milano
Lombardy, Milan - Hosco
POSITION SUMMARY
JOB OVERVIEW
Responsible for all aspects of managing the restaurant and kitchen personnel, ensuring the quality preparation of all menu items and proper handling/ storage of all food items in accordance with standards.
KEYRELATIONSHIPS
Internal: Kitchen Staff, Stewarding Staff, F&B Staff, Purchasing Department, Storeroom, Engineering, Sales Staff, Accounting, Housekeeping and Executive Committee Members.
External: Hotel Guests/Visitors, Food Vendors, Health Department Inspectors.
STANDARD SPECIFICATIONS:
Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently.
Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees or guests.
Skills:
1)Ability to prioritize, organize and delegate work assignments.
2)Ability to direct performance of kitchen staff and follow up with corrections where needed.
3)Ability to promote positive work relationships with service personnel and other departments
4)Ability to ascertain staff training needs and provide such training.
5)Ability to perform job functions with attention to detail, speed and accuracy.
6)Ability to work well under pressure of organizing and attaining production schedules and timelines.
7)Ability to use all senses to ensure quality standards are met.
8)Ability to operate, clean and maintain all equipment required in job functions.
9)Ability to plan and develop menus and recipes.
10)Ability to perform job functions without direct supervision.
JOB FUNCTIONS:
1) Maintain complete knowledge of and ensure staff's compliance with all departmental/hotel policies and procedures.
2) Establish the day's priorities and assign production and prep task to staff to execute.
3) Communicate additions or changes to the assignments as they arise throughout the shift. Identify situations, which compromise the department's standards and delegate these tasks.
4) Requisition the day's supplies and ensure that they are received and stored correctly. Communicate needs with Purchasing /Storeroom personnel. Ensure quality of products received.
5) Ensure that staff report to work as scheduled; document any late or absent employees.
6) Coordinate breaks for staff.
7) Inspect grooming and attire of staff; rectify any deficiencies.
8) Ensure that recipe cards, production schedules, plating guides, photographs are current and posted.
9) Check Micros printers on the line; ensure they are in working order and there is enough paper available for the shift.
10) Monitor performance of staff and ensure all procedures are completed to the department standards; rectify deficiencies with respective personnel.
11) Be aware of any shortages and make arrangements before the item runs out.
12) Control that staff is informed of all daily specials
13) Observe guest reactions and confer with service staff to ensure guest satisfaction.
14) Promote positive guest relations at all times.
15) Be familiar with all hotel services/features and local attractions/activities to respond accurately to any guest inquiry.
16) Monitor and handle guest complaints by following the instant pacification procedures and ensuring guest satisfaction.
17) Ensure that staff maintain and strictly abide by state sanitation/health regulations and hotel requirements.
18) Maintain proper storage procedures as specified by Health Department and hotel requirements.
19) Ensure that excess items are utilized efficiently.
20) Monitor and ensure that all closing duties are completed to standard before staff sign out.
21) Foster and promote a cooperative working climate, maximizing productivity and employee morale.
22) Oversee and direct training of new hires in specified phases of the restaurant operation. Maintain an on-going training program for existing staff. Reevaluate positions in the restaurant and make changes wherever necessary.
23) Provide feedback to staff on their performance; handle disciplinary problems and counsel employees according to hotel standards.
24) Conduct scheduled performance appraisals.
25) Interview and hire new personnel according to hotel policies and standards.
26) Prepare weekly work schedules for all personnel in accordance with staffing guidelines and forecasted labor costs. Adjust schedules throughout the week to meet business demands.
27) Document pertinent information in the log book and follow up on items noted during other shifts.
28) Successful completion of the training/certification process.
SECONDARY FUNCTIONS:
1) Plan and conduct monthly departmental meetings.
2) Attend weekly staff meetings, F&B meetings, pre-convention meetings
3) Return business telephone calls.
7) Perform at special events and off-premise functions.
8) Schedule and conduct month-end inventories.
9) Prepare menu analysis and recipe costing.
NOTE:
A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions.
This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor.
This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Developed in partnership with jeweler and luxury products designer Bulgari, our select Bulgari Hotels & Resorts are located in major cosmopolitan cities and luxury resort destinations. Join our team and help deliver the excitement, timeless glamour and heritage of the Bulgari brand. In joining Bulgari Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
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Camerier* / Runner
Momenteeria è una sala da tè contemporanea nel cuore di Milano: un luogo pensato per rallentare e godere dei piccoli momenti di benessere.
Per il potenziamento del nostro team cerchiamo un/una cameriere/a, con una naturale attitudine all'accoglienza e, preferibilmente, passione per il mondo del tè.
Valori fondanti di Momenteeria sono la cura dell'esperienza, dei dettagli e della relazione con l'ospite. Cerchiamo quindi persone che condividano questo modo di intendere il servizio.
Il ruolo prevede:
- accoglienza degli ospiti con gentilezza e professionalità
- servizio al tavolo attento, ordinato e coerente con lo stile di Momenteeria
- presentazione del menu e supporto nella scelta di tè, infusi e proposte food
- cura dell'allestimento della sala e dei dettagli del servizio
- collaborazione con il team per garantire un'esperienza fluida e armoniosa
Per candidarsi:
inviare CV e una breve presentazione, indicando le eventuali precedenti esperienze.
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