Front Office Host - The Social Hub
Sede
Italia, Lazio, Rome
Settore:
Hospitality/Turismo/Viaggi
Ruolo:
Customer Service
Data ultimo aggiornamento: 14/07/2026 2026-10-14
attività
Descrizione annuncio
Your Mission, Should You Choose to Accept It
As a Front Office Host, you're the first smile guests see and the person they remember long after they leave. You set the vibe the moment they walk in, turning arrivals into warm welcomes and check-ins into real conversations. You move effortlessly between the desk and the lobby, creating a space that feels energetic, friendly and easy to navigate. You share the best local tips, spark connections between guests and add those small touches that make a stay feel special.
Your presence shapes the heartbeat of the hotel, and your energy lifts the whole team.
In Case You Don't Know Who We Are
Known for being the rule breakers in hospitality, TSH is a fun, creative and inspiring environment where everyone can work, stay, learn and play and most importantly ? be themselves. As an employer we look, act and think like a hotel, but instead we offer a lot more. Think student accommodation, long and short stay options, gyms, talks, events, rooftop bar and eat & drink escapes as well as community and coworking spaces. Located in The Netherlands, Germany, Austria, Italy, France, Spain, Portugal, and the UK, with several new openings on the way, this hybrid hospitality concept may take root in the heart of Europe, but our plans are set for going global.
What You'll Do
- Welcome guests with genuine warmth and set a great atmosphere from the start
- Assist with check-ins, payments and kiosk navigation
- Keep the lobby tidy, inviting and buzzing with the right energy
- Offer local recommendations and connect guests to events, restaurants and experiences
- Jump in with bookings for activities, restaurants and everything in between
- Share guest insights and feedback with the team to improve every stay
- Work closely with Housekeeping, F&B and Maintenance to keep things running smoothly
- Represent TSH by promoting our outlets and spotting upsell opportunities
What You'll Have
- You have 1-3 years of experience in hospitality or a similar guest-facing role
- You bring an energetic, welcoming vibe that makes people feel at home
- You're great at switching between tasks without losing your smile
- You have a proactive mindset and love turning small moments into memorable ones
- You're comfortable with digital tools like PMS, kiosks or guest messaging apps
- You communicate clearly in English and Italian
- You're a team player who stays cool and confident during busy peaks
What We Offer
- The opportunity to work at a dynamic, multi-national company. Not just another hotel - we're a game changing innovator, challenging every convention and defining the future
- The opportunity to work for a Certified B Corp® company that balances profit with positive impact, collaborating with organizations like and the to create meaningful change
- The chance to learn and grow in your role with the potential for future growth
- Awesome discounts in all our properties in Europe and not just for you, but also for your friends and family!
- A wonderful workplace to call home, full of events, fun colleagues and all the other amazing salary/benefits stuff
Who you are, is how we want you to be. To us, hybrid hospitality goes across the board, from how we service our guests to how we represent ourselves. Here, everyone belongs, and we welcome people no matter their nationality, gender, age, sexual orientation, religion or culture. Your authenticity keeps our team diverse. Come as you are.
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ABOUT US
Famous for introducing cocktail bar culture to Paris in 2007, Experimental redefined hospitality with innovative cocktail bars and boutique hotels across Europe and beyond.
Over the years, destinations have expanded from major European capitals such as Rome, Paris, and London to more seasonal locations like Comporta, Ibiza, or Menorca in the summer, and the ski resorts of Verbier and Val d'Isère in the winter.
The group also operates venues in Porto, Venice, New York, Biarritz, and the Cotswolds.
Each of our unique destinations blends design, creativity, and exceptional service, with exciting new openings on the horizon.
ABOUT EXPERIMENTAL ROMA
Opening in mid-2026 on Via Ludovisi, just off the legendary Via Veneto, Experimental Roma will be a vibrant and cinematic new destination from Experimental.
Housed in a former bank, the hotel has been transformed by interior designer Rodolphe Parente into a space that embodies the essence of la dolce vita : elegant, timeless, and irresistibly Italian.
The property will feature 82 rooms, a restaurant, a bar, and a spectacular rooftop with a suspended pool offering breathtaking views over the magnificent cityscape of Rome.
Join Experimental and be part of an opening where creativity, passion, and the joy of hospitality come together on the Roman scene.
ABOUT THE JOB
Under the supervision of the Front Office Manager, you will be responsible for guest reception and overall guest relations during the night shift, as well as handling reservations.
Your responsibilities will include:
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Providing each guest with a warm, personalized night-time welcome,
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Contributing to ongoing guest satisfaction by delivering high-quality service in compliance with standards and procedures,
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Being responsible for the hotel after the day management team has left,
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Contributing to the achievement of qualitative objectives within the Front Office department,
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Ensuring the safety of guests and property,
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Setting up the breakfast buffet,
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Handling guest comments, requests, and potential complaints professionally,
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Anticipating and responding to guest needs,
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Managing guest check-ins and check-outs efficiently, ensuring this process is as quick as possible,
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Informing guests about stay conditions, formalities, and hotel services,
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Managing phone calls and the reservations schedule,
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Following up on guest requests (wake-up calls, taxis, in-room breakfast, etc.),
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Preparing reports on activities and any incidents occurring during the shift,
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Ensuring that all guest information documents are available and up to date,
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Promoting the hotel's services to maximize sales,
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Applying and explaining the hotel's pricing policy,
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Being responsible for the cash register,
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Complying with payment and invoicing procedures,
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Ensuring cleanliness of the reception area,
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Checking and verifying daily reservations, as well as summaries of off-site bookings.
ABOUT YOU
You have at least two years of experience in a similar role.
Dynamic and proactive, you demonstrate a strong sense of service excellence.
You have an excellent professional appearance, are reliable, and are always attentive to guest needs.
You show rigor and strong organizational skills and work very well as part of a team.
You are passionate about your profession and possess excellent interpersonal and communication skills.
You are fluent in Italian and English. Knowledge of a third language is an advantage for this position.
You are proficient in Microsoft Office and the Opera property management system.
Experience Hospitality, the Experimental Way !
Throughout your journey with us, you'll be immersed in a stimulating and innovative environment.
You'll join a dynamic group and grow alongside a diverse team of passionate professionals and recognized experts.
Whether it's your first role or a new career opportunity, we take pride in recruiting, developing, and retaining the most motivated and talented individuals from all backgrounds and skill sets.
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Training and career development opportunities,
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Mobility possibilities across France, Italy, Switzerland, the US, the UK, the Balearic Islands, and more,
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Attractive discounts across all our venues (cocktail bars, wine bars, and restaurants).
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Cosa farai:
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- Coordinamento con Front Office e altri reparti operativi
- Ottimizzazione dell'occupazione e vendita delle camere disponibili
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- Contratto stagionale secondo il CCNL Turismo;
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Guest and Duty Manager - Sheraton Parco de' Medici
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Entra a far parte del nostro team!
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- Gestire e risolvere eventuali richieste, problematiche o reclami degli ospiti in modo tempestivo ed efficace
- Supervisionare le attività operative quotidiane dell'hotel assicurando il rispetto degli standard aziendali
- Collaborare con Front Office, Housekeeping, Food & Beverage e Maintenance per garantire un servizio fluido e coordinato
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- Supportare il Front Office Manager nelle attività di coordinamento del personale e nella gestione dei turni
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- Ottima conoscenza delle dinamiche operative del Front Office e del Guest Service
- Eccellenti capacità relazionali, comunicative e di problem solving
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- Capacità di leadership e gestione delle priorità
- Ottima conoscenza della lingua inglese; la conoscenza di ulteriori lingue sarà considerata un plus
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