Night Auditor M/F - Experimental Roma - Experimental  

ABOUT US

Famous for introducing cocktail bar culture to Paris in 2007, Experimental redefined hospitality with innovative cocktail bars and boutique hotels across Europe and beyond.
Over the years, destinations have expanded from major European capitals such as Rome, Paris, and London to more seasonal locations like Comporta, Ibiza, or Menorca in the summer, and the ski resorts of Verbier and Val d'Isère in the winter.
The group also operates venues in Porto, Venice, New York, Biarritz, and the Cotswolds.

Each of our unique destinations blends design, creativity, and exceptional service, with exciting new openings on the horizon.

ABOUT EXPERIMENTAL ROMA

Opening in mid-2026 on Via Ludovisi, just off the legendary Via Veneto, Experimental Roma will be a vibrant and cinematic new destination from Experimental.

Housed in a former bank, the hotel has been transformed by interior designer Rodolphe Parente into a space that embodies the essence of la dolce vita : elegant, timeless, and irresistibly Italian.

The property will feature 82 rooms, a restaurant, a bar, and a spectacular rooftop with a suspended pool offering breathtaking views over the magnificent cityscape of Rome.

Join Experimental and be part of an opening where creativity, passion, and the joy of hospitality come together on the Roman scene.

ABOUT THE JOB

Under the supervision of the Front Office Manager, you will be responsible for guest reception and overall guest relations during the night shift, as well as handling reservations.

Your responsibilities will include:

• Providing each guest with a warm, personalized night-time welcome,

• Contributing to ongoing guest satisfaction by delivering high-quality service in compliance with standards and procedures,

• Being responsible for the hotel after the day management team has left,

• Contributing to the achievement of qualitative objectives within the Front Office department,

• Ensuring the safety of guests and property,

• Setting up the breakfast buffet,

• Handling guest comments, requests, and potential complaints professionally,

• Anticipating and responding to guest needs,

• Managing guest check-ins and check-outs efficiently, ensuring this process is as quick as possible,

• Informing guests about stay conditions, formalities, and hotel services,

• Managing phone calls and the reservations schedule,

• Following up on guest requests (wake-up calls, taxis, in-room breakfast, etc.),

• Preparing reports on activities and any incidents occurring during the shift,

• Ensuring that all guest information documents are available and up to date,

• Promoting the hotel's services to maximize sales,

• Applying and explaining the hotel's pricing policy,

• Being responsible for the cash register,

• Complying with payment and invoicing procedures,

• Ensuring cleanliness of the reception area,

• Checking and verifying daily reservations, as well as summaries of off-site bookings.

ABOUT YOU                 

You have at least two years of experience in a similar role.
Dynamic and proactive, you demonstrate a strong sense of service excellence.
You have an excellent professional appearance, are reliable, and are always attentive to guest needs.
You show rigor and strong organizational skills and work very well as part of a team.
You are passionate about your profession and possess excellent interpersonal and communication skills.

You are fluent in Italian and English. Knowledge of a third language is an advantage for this position.
You are proficient in Microsoft Office and the Opera property management system.

Experience Hospitality, the Experimental Way !

Throughout your journey with us, you'll be immersed in a stimulating and innovative environment.

You'll join a dynamic group and grow alongside a diverse team of passionate professionals and recognized experts.

Whether it's your first role or a new career opportunity, we take pride in recruiting, developing, and retaining the most motivated and talented individuals from all backgrounds and skill sets.

Here's what we offer:

• Training and career development opportunities,

• Mobility possibilities across France, Italy, Switzerland, the US, the UK, the Balearic Islands, and more,

• Attractive discounts across all our venues (cocktail bars, wine bars, and restaurants).