Front Office Agent - HNH Hospitality
Sede
Italia, Lombardia, Milan
Settore:
Hotel/Turismo
Ruolo:
Customer Service
Data ultimo aggiornamento: 07/03/2026 2026-06-07
attività
Descrizione annuncio
Ti piacerebbe iniziare una nuova esperienza professionale in un contesto strutturato?
L'hotel voco Milan-Fiere sito in zona Certosa, importante struttura facente parte del gruppo HNH Hospitality, ricerca un* Front Office Agent.
Di cosa ti occuperai:- Check in & Check-out
- Scarico prenotazioni e procedure di controllo sugli arrivi
- Assistenza clienti per eventuali esigenze come cambio camera o altre necessità
- Veicolare le informazioni necessarie agli altri reparti in ottica di offrire il miglior servizio possibile all'ospite
- Preparazione della reportistica per coordinare i reparti nell'accoglienza degli ospiti
- Monitoraggio della struttura
Chi vorremmo incontrare:
Persone con un forte senso di responsabilità, precisione e capacità di relazionarsi empaticamente con gli altri. È preferibile aver maturato esperienza in ambito accoglienza in contesti simili. Un'ottima conoscenza della lingua inglese è fondamentale; la conoscenza di una seconda lingua straniera rappresenta un valore aggiunto. La familiarità con il gestionale Opera sarà considerata un plus.
Si richiede disponibilità a lavorare anche su turni notturni.
Cosa offriamo & Benefits:
- Contratto a tempo determinato full-time a scopo stabilizzazione
- Premio variabile legato all'eventuale raggiungimento degli obiettivi dell'hotel
- Staff rate e family&friends per soggiornare nei nostri hotel a tariffe agevolate
- Per il tuo compleanno: permesso di un giorno retribuito dall'azienda e una cena offerta in una delle nostre strutture a tua scelta
- Maggiorazioni aggiuntive per le ore lavorate di sabato e domenica e indennità per le settimane lavorate su 6 giorni
- Mensa aziendale
- Possibilità di alloggio per i primi mesi
Mappa
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Guest Experience Expert/Front Desk Agent - Casa Brera - Casa Brera - a Luxury Collection Hotel, Mila
Lombardia, Milan - Hosco
Casa Brera, a Luxury Collection Hotel belonging to Marriott International, is currently recruiting Guest Experience Expert/Front desk agent.
Reporting to Front Desk Manager, the role will cover both front desk and guest services tasks.
- This is full-time position, 5 days a week with 2 days off.
- The estimated starting date is March 2026
About us
Located near the iconic Teatro alla Scala, Casa Brera, a Luxury Collection Hotel, Milan is an authentic expression of the city's evocative spirit, intertwined with the rhythm of the Brera neighborhood. The hotel is a gateway to the rich tapestry of Milanese history, art and culture. An interpretation of the city's timeless elegance, brought to life by celebrated designer, Patricia Urquiola, there are 101 guestrooms and 15 suites, including the refined Milanese Suite.
Favored by locals and guests, Casa Brera, a Luxury Collection Hotel, Milan, is a must-visit location for worldly epicureans. Presenting a symphony of flavors, regional cuisine is redefined. A rare sky bar and restaurant, Etereo is where a rooftop pool and panoramic views meet exceptional gastronomy. In addition, guests can savor delicious breakfast options and enjoy classic Milanese aperitivo
Here, you will find an authentic and modern team that aims at crafting unique experiences that connect our guests with Milanese heritage in a welcoming and inclusive atmosphere.
The impact you'll make
Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, they make transactions feel like part of the Casa Brera experience.
No matter what position you are in, there are a few things that are critical to success ? creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts ? to get it right for our guests and our business each and every time.
What you'll do
Front Desk:
- Organize, confirm and process guest check-ins/ check-outs according to LQA and Marriott International standards and adapt for any changes.
- Secure payment, verifying and adjusting billing as needed in Opera.
- Complete cashier and closing reports, counting the bank at the end of each shift securely.
- Enroll guests into Bonvoy, Marriott International Loyalty Program.
- Liaise with Housekeeping, Engineering, Reservations and Revenue to ensure smooth operations.
- Process and save daily contingency shift report.
- Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
- Anticipate guests' service needs, including asking questions of guests to better understand their potential needs.
- Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.
Guest Experience
- Create unique and memorable moments for our guests using a variety of tools and material.
- Manage guest complaints following procedures and using internal software.
- Handle all internal and external phone calls answering within the third ring, guest and talent calls alike, log all calls in the internal CRM, and act as a dispatch to facilitate guest requests, including wake up calls, housekeeping and maintenance.
- Manage and coordinate guest chats, create, monitor and close cases using the appropriate Marriott tool.
- Provide guests with room and hotel information, directions, amenities and local interests over the phone, by email and any other internal communication channels.
- Escort guests to their room and offer orientation inside of the Hotel property
- Contact guests prior to arrival to assist with booking itineraries, restaurants, promotions and room packages, special requests and to prepare for effective recognition.
- Accept and record wake-up calls, requests, room service orders etc.
- Coordinate and handle room service request, take food and beverage orders for guests who would like to dine and drink in their room.
- Communicate any emergency, lost item or theft to proper security staff and/or authorities.
- Keep contingency lists in case of emergency and communicate any necessary messages.
- Assign appropriate amenities to guests prior to arrival and deliver such amenities on arrival day.
- Respond to and handles guest problems and complaints to the guest's satisfaction. First person, problem resolution.
- Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry.
What you'll need:
- A warm, people-oriented demeanor and a team-first attitude
- Positive outlook and outgoing personality
- Flexibility, problem-solving skills and multi-tasking ability
- Great storytelling skills in English and at least intermediate Italian (both writing and speaking)
- Previous Front Office/Guest Services experience is a big plus
- Ideally, technical knowledge of GXP and Opera
What we offer
- A unique opportunity to be part of a luxury lifestyle hotel where we celebrate your unique talent.
- Part of Marriott International, the largest hospitality brand in the world- this means national and internal promotion opportunities for the right candidates. The sky is your limit here.
- World class training and development programs tailored to enhancing your skills and help you grow within the Marriott family.
- Work alongside some amazing talent- award winning, experienced hospitality professionals
- Discounted room nights, meals, and spa access in more than 9,000 hotels worldwide-because your wellbeing means so much.
- Discounts for your friends and family
- 5euros breakfast when staying at any of our European hotels
- Performance and Recognition programs
- Wellness and sustainability initiatives
Explore our very big world
As a world-class leader in the travel industry, there's no better place than Marriott International to make your mark. Joining us, you'll get to entertain and meet people from all over the world as you build your experience. You'll find a place where your personality and ideas are appreciated just as much as the work you do. And you'll grow through opportunities to explore the business, opening yourself to various career options. If you have the natural ability to communicate and enjoy working with others, we welcome you to join our global family.
You're welcomed here
Our highest priority is making you feel as welcome as our guests. We want you to know you're important to us and that you'll make an impact in your role, and for that, you'll be appreciated and valued.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
The Luxury Collection Hotels & Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand ? a collection of Europe's most celebrated and iconic properties ? serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler.
From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale ? a portal to the destination's cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey. In joining The Luxury Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
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Guest Experience Expert - Sheraton Milan Malpensa - Sheraton Milan Malpensa
Italia, Lombardia, Ferno - Hosco
POSITION SUMMARY
Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success ? creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts ? to get it right for our guests and our business each and every time.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
When you join the Sheraton family, you become a member of its global community. We've been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you're a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ?The World's Gathering Place'. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
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Guest Arrival Expert/Bellboy - Casa Brera - Casa Brera - a Luxury Collection Hotel, Milan
Italia, Lombardia, Milan - Hosco
Casa Brera, a Luxury Collection Hotel, Milan belonging to Marriott International, is currently recruiting a Guest Arrival Expert/Bellboy.
Reporting to Lead Concierge, the role will cover both doorman and bellman tasks.
- This is full-time position, 5 days a week with 2 days off.
- The starting date is estimated in April
About us
Casa Brera is an unexpected gateway in the heart of Brera.
Reinterpreted by Studio Urquiola, Casa Brera features 116 sophisticated guestrooms including 15 suites and the Milanese Suite. Hidden behind a rationalist façade, you will find a world of international elegance, transcending the traditional hotel experience. Our hotel promises cosmopolitan luxury, authentic lifestyle and a timeless Milanese elegance.
A Culinary hub, here flavors and sounds from different places seamlessly interlace. Odachi, showcases authentic Japanese cuisine in a cosmopolitan setting while those looking for a truly Italian experience can indulge at Scena by Michelin star Chef Andrea Berton. The Living is a welcoming space for guests to socialize over aperitivo and Milanese light bites. By night, the rooftop's skybar transforms into an unmissable destination, with a pool and lounge areas providing the perfect spot to soak up the energy and skyline of the city.
Join Casa Brera, the new place to be in Milan, where an authentic and modern team crafts unique experiences that connect our guests with Milanese heritage in a welcoming and inclusive atmosphere.
The impact you'll make
First impressions are everything. When guests arrive at our hotels, we want that impression to be memorable. The same goes for departures. When guests leave, we want them to go with a smile and a feeling that we were there for them throughout their stay. We want to build an experience that is memorable and unique from start to finish. Our Guest Arrival Experts take the initiative to deliver a wide range of services that guide guests through their arrival and departure experiences. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Arrival Expert makes transactions feel like part of the experience. No matter what position you are in, there are a few things that are critical to success ? creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Doing all these things well (and other reasonable job duties as requested) is critical for Guest Arrival Experts ? to get it right for our guests and our business each and every time.
Join a newly opened lifestyle luxury hotel
Working in a newly opened luxury lifestyle hotel is an incredible opportunity to gain strong expertise in hospitality and a great exposure to Marriott International EMEA leaders. This can remarkably accelerate your career growth within the company and provide you the right tools to be involved in other openings at national and international level. It is indeed a challenging experience but surely a rewarding one!
What you'll do
- Provide an authentic and sophisticated welcome and farewell to all guests entering/leaving the hotel.
- Assist both arriving and departing guests with luggage (load/unload, storage, delivery to room/designated area) and, if needed, escort the guest to the room and explain facilities accordingly.
- Assist guests/visitors in and out of vehicles, opening vehicle doors.
- Supply guests with directions and information about the property amenities, services, hours of operation, and about local areas, points of interest and activities.
- Arrange transportation (e.g., taxicab, shuttle bus, limousine/sedan service) for guests/visitors, and record advance transportation request as needed.
- Communicate parking procedures to guests/visitors and monitor the front driveway to ensure a smooth flow of traffic (vehicle and pedestrian). Inspect arriving cars and take notes of damages on parking ticket and notifying the guest accordingly.
- Deliver and proceed to a 5-star shoe shine service.
- Make sure Hotel entrance is always clean and tidy, as it is the first sight of the hotel for arriving guests/visitors.
- Seek out and take advantage of opportunities to wow guests.
What you'll need:
- A warm, people-oriented demeanor and a team-first attitude.
- Positive outlook and outgoing personality.
- Flexibility, problem-solving skills and multi-tasking ability.
- Great storytelling skills in English and at least intermediate Italian (both writing and speaking).
- Previous bellman/doorman experience is a big plus.
- Ability to work with CRM and other software.
What we offer
- A unique opportunity to be part of a luxury lifestyle hotel where we celebrate your unique talent.
- Part of Marriott International, the largest hospitality brand in the world- this means national and internal promotion opportunities for the right candidates. The sky is your limit here.
- World class training and development programs tailored to enhancing your skills and help you grow within the Marriott family.
- Work alongside some amazing talent- award winning, experienced hospitality professionals.
- Discounted room nights, meals, and spa access in more than 9,000 hotels worldwide-because your wellbeing means so much.
- Discounts for your friends and family.
- 5euros breakfast when staying at any of our European hotels.
- Performance and Recognition programs.
- Wellness and sustainability initiatives.
Explore our very big world
As a world-class leader in the travel industry, there's no better place than Marriott International to make your mark. Joining us, you'll get to entertain and meet people from all over the world as you build your experience. You'll find a place where your personality and ideas are appreciated just as much as the work you do. And you'll grow through opportunities to explore the business, opening yourself to various career options. If you have the natural ability to communicate and enjoy working with others, we welcome you to join our global family.
You're welcomed here
Our highest priority is making you feel as welcome as our guests. We want you to know you're important to us and that you'll make an impact in your role, and for that, you'll be appreciated and valued.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
The Luxury Collection Hotels & Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand ? a collection of Europe's most celebrated and iconic properties ? serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler.
From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale ? a portal to the destination's cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey. In joining The Luxury Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
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Receptionist with night shifts - Hotel de la Ville
Italia, Lombardia, Monza - Hosco
This job position requires a cominbation of day shifts and night shifts.
As a Hotel Receptionist (day shifts), you are the face of the guest experience, responsible for managing the front desk with efficiency and a welcoming professional demeanor. Your primary duties include handling check-ins and check-outs, managing reservations, and coordinating guest requests to ensure a seamless stay. You act as a central hub for communication, providing local recommendations and resolving any issues with poise and a solution-oriented mindset.
As a Night Receptionist (night shifts), you serve as the hotel's primary point of contact during the overnight hours, balancing guest services with essential administrative duties. Your role involves managing late-night check-ins, resolving guest issues independently, handling emergencies, and performing the "Night Audit" to reconcile the day's financial transactions. Beyond administrative tasks, you are responsible for maintaining a secure environment and ensuring the lobby is prepared for the morning rush, making you a vital link between the hotel's daily operations.
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Reservation Agent - nhow Milano - Minor Hotels - Southern Europe
Italia, Lombardia, Milan - Hosco
Quale sarà la tua missione?
Come Addetto/a alle prenotazioni gruppi, sarai responsabile della gestione delle richieste di prenotazione dei gruppi, garantendo l'accuratezza delle informazioni, mantenendo una comunicazione efficace con i clienti e con i reparti interni, e supportando le strategie di ottimizzazione dei ricavi.
Cosa dovrai fare?
Gestione delle Prenotazioni Gruppi
- Gestire tutte le richieste di prenotazione gruppi tramite email, telefono e canali online.
- Preparare, aggiornare e verificare le rooming list dei gruppi.
- Inserire e mantenere i blocchi camere nel PMS (Property Management System).
- Monitorare il pickup, le release date e l'andamento dell'utilizzo delle camere del gruppo.
- Processare modifiche, cancellazioni e richieste speciali.
Comunicazione con Clienti e Partner
- Agire come referente principale per organizzatori di gruppi, agenzie di viaggio, clienti corporate e event planner.
- Mantenere una comunicazione professionale, tempestiva e cortese.
Coordinamento con i Reparti Interni
- Collaborare con Sales, Events, Front Office e Revenue per garantire arrivi di gruppo senza intoppi.
- Partecipare ai meeting settimanali sui gruppi per condividere aggiornamenti e necessità operative.
- Inviare rooming list aggiornate e segnalare richieste speciali ai reparti coinvolti.
Gestione dei Sistemi e dei Dati
- Assicurare l'inserimento accurato dei dati, supportando forecasting e analisi dei ricavi.
- Seguire gli standard aziendali relativi a prenotazioni, fatturazione e privacy.
Servizio al Cliente
- Favorire un'ottima esperienza del cliente anticipando le necessità del gruppo.
- Gestire eventuali problematiche relative alle prenotazioni dei gruppi.
Amministrazione e Reportistica
- Preparare report per pickup, no-show e aggiornamenti forecast secondo le scadenze.
- Mantenere archivi organizzati di contratti, corrispondenza e documentazione gruppi.
- Supportare la preparazione della fatturazione e il coordinamento con l'amministrazione.
Cosa stiamo cercando?
- Esperienza precedente in prenotazioni, gruppi, sales o front office.
- Conoscenza dei sistemi PMS.
- Ottima comunicazione scritta e orale.
- Precisione e forte attenzione ai dettagli.
- Capacità organizzative e di gestione del tempo.
- Attitudine multitasking in ambienti dinamici.
- Spiccato orientamento al cliente.
- Buona conoscenza di Microsoft Office (Outlook, Excel, Word).
- Resistenza allo stress e metodo di lavoro organizzato.
- Buon livello di inglese scritto e parlato.
Perché scegliere noi?
In Minor Hotels Europe & Americas ci impegniamo a creare carriere entusiasmanti in tutto il mondo ed esperienze interculturali. Il nostro viaggio è alimentato dalla passione e dalla dedizione dei nostri incredibili team, che godono anche di vantaggi stimolanti ed esclusivi quali:
- Esperienza mondiale - diversità di 150 nazionalità diverse.
- Opportunità di sviluppo della carriera ricca di sfide nazionali e internazionali.
- Ampia gamma di programmi di formazione per migliorare le proprie competenze.
- Iniziative di benessere, tra cui condizioni di lavoro flessibili.
- Programmi di riconoscimento per i membri del team, tra cui le date memorabili.
- Possibilità di fare la differenza attraverso il nostro programma di sostenibilità e le iniziative di volontariato.
- Tariffe e promozioni per i membri del team, che offrono tariffe scontate nei nostri hotel in tutto il mondo e vantaggi esclusivi attraverso il nostro programma di fidelizzazione aziendale.
...
07/03/2026
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