IT - Manager - Jumeirah Capri Palace
Site
Italy, Campania, Anacapri
Sector:
Hospitality/Tourism/Travel
Role:
Technology / IT
Date of last update: 11/04/2026 2026-07-11
activities
Job description
An exciting opportunity has arisen for an IT - Manager to join the Jumeirah Capri Palace for the summer season 2026.
This role will provide first level user support for back of house users and Hotel guests on various IT and AV systems and business applications within an agreed SLA and will egister all enquiries reported by users co-ordinating a rapid and appropriate response.
Key responsibilities:
- Lead Customer Experience, Operational Excellence, and Digital Channels portfolios using Agile methodologies for predictable, high-quality delivery and continuous improvement.
- Develop and implement property-specific IT plans aligned with Group IT strategy, ensuring SLA adherence and quality controls.
- Manage the property's IT deliveries by swiftly resolving impediments and adapting to changes effectively.
- Collaborate with Group IT to integrate hotel systems, cybersecurity, and enterprise architecture initiatives within the property.
- Facilitate issue resolution and risk management, escalating as necessary to advisory committees.
- Ensure compliance with IT standards, operational processes, security protocols, and data protection policies.
- Enhance end-user and customer support, striving for optimal service availability and uptime.
- Improve Wi-Fi connectivity across Jumeirah properties to meet high standards of service.
- Implement cloud strategies to streamline IT infrastructure management at the property level.
- Evangelize digital adoption internally and externally, prioritize customer experience, identify disruptive trends, and drive innovation culture through training and coaching.
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Follow all company policies and procedures, report accidents, injuries, and unsafe work conditions to manager. Maintain confidentiality of proprietary information; protect company assets. Address guests' service needs; assist other employees. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Serve as role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop and maintain positive working relationships with others; support team to reach common goals. Ensure adherence to quality expectations/standards; identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds. Stand, sit, or walk for extended periods of time. Enter and locate information using computers/ Point of Sale (POS) systems. Move up and down stairs/ramps. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: Technical, Trade, or Vocational School Degree.
Related Work Experience: At least 2 years of related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand's unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work, begin your purpose, belong to an amazing globalteam, and become the best version of you.
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11/04/2026
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