activities
Job description
Per conto di una realtà in forte crescita nel settore hospitality siamo alla ricerca di un/una Hotel Manager che guiderà una struttura di medio-grandi dimensioni, con due outlet ristorativi e cinque sale meeting, la cui apertura è prevista a inizio 2027.
La struttura sarà orientata prevalentemente a business travel e segmento MICE, operando in un contesto ad alto flusso, con standard di servizio elevati e forte pressione operativa. Il ruolo rappresenta una sfida manageriale completa, dalla fase di pre-opening fino al consolidamento operativo, con il supporto della direzione centrale e delle funzioni corporate.
Responsibilities
Riportando al Direttore Operativo, l' Hotel Manager si occuperà in fase di pre-opening di:
- Coordinare l'allestimento operativo di camere, aree comuni e spazi funzionali;
- Gestire il processo di selezione, inserimento e formazione del team di apertura;
- Implementare procedure operative e standard di servizio in linea con i requisiti di catena e gruppo;
- Supportare le attività di avviamento commerciale e posizionamento operativo della struttura
- Collaborare con funzioni centrali, fornitori e stakeholder coinvolti nel progetto.
Una volta inaugurata l'apertura della struttura, l'Hotel Manager avrà il compito di:
- Supervisionare le operations quotidiane di Front Office, Housekeeping, Food & Beverage ed Eventi;
- Coordinare i capi reparto, definendo priorità, obiettivi e processi decisionali;
- Garantire il raggiungimento degli obiettivi economico-finanziari, con focus su controllo costi e ottimizzazione dei ricavi;
- Monitorare costantemente la guest satisfaction, con particolare attenzione a clientela business e frequent traveler;
- Analizzare KPI economici e qualitativi, promuovendo una logica di continuous improvement;
- Assicurare il pieno rispetto degli standard di brand, qualità e compliance operativa;
- Costruire e mantenere un team motivato, performante e orientato al risultato.
Your Profile
Verranno prese in considerazione figure professionali in possesso dei seguenti requisiti:
- Esperienza di almeno 2 anni ne ruolo di Hotel Manager o almeno 5 anni nel ruolo di Rooms Division Manager ;
- Provenienza da catene alberghiere internazionali;
- Esperienza professionale all'estero (NICE TO HAVE);
- Esperienza preferenziale in Business Hotel o strutture di medio-grandi dimensioni (MUST HAVE);
- Capacità di costruire da zero e gestire team ampi (almeno 40 FTE);
- Solida capacità di gestione economica, efficientamento dei processi e controllo dei costi;
- Inglese fluente.
Completano il profilo le seguenti soft skills:.
- Forte orientamento alla qualità del servizio e attenzione al dettaglio;
- Elevata resilienza operativa;
- Spiccata flessibilità soprattutto nei primi 6 mesi di pre-openinig e opening;
- Approccio hands-on, con visione manageriale e orientamento ai risultati.
#LI-PL1
«I candidati, nel rispetto del D.lgs. 198/2006, D.lgs. 215/2003 e D.lgs. 216/2003, sono invitati a leggere l'informativa sulla privacy consultabile sotto il form di richiesta dati della pagina di candidatura (Regolamento UE n. 2016/679).
L'offerta è rivolta a candidati di entrambi i sessi, nel rispetto del D.lgs. 198/2006 e della normativa vigente in materia di pari opportunità. L'azienda promuove un ambiente di lavoro inclusivo e garantisce pari opportunità a tutte le persone, indipendentemente da genere, età, origine, orientamento sessuale o disabilità.»
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F&B Support Expert/Commis de rang - Casa Brera - Casa Brera - a Luxury Collection Hotel, Milan
Lombardy, Milan - Hosco
Casa Brera, a Luxury Collection Hotel belonging to Marriott International, is currently recruiting a F&B Support expert/Commis de rang.
Reporting to the F&B Outlets Manager, the role will cover any tasks related to the F&B service in any of our four outlets.
- This is full-time position, 5 days a week with 2 days off.
- The starting date is estimated in April
We look for people who love to create memorable experiences around food and drink and to leave a mark on the F&B department.
About us
Located near the iconic Teatro alla Scala, Casa Brera, a Luxury Collection Hotel, Milan is an authentic expression of the city's evocative spirit, intertwined with the rhythm of the Brera neighborhood. The hotel is a gateway to the rich tapestry of Milanese history, art and culture. An interpretation of the city's timeless elegance, brought to life by celebrated designer, Patricia Urquiola, there are 101 guestrooms and 15 suites, including the refined Milanese Suite.
Favored by locals and guests, Casa Brera, a Luxury Collection Hotel, Milan, is a must-visit location for worldly epicureans. Presenting a symphony of flavors, regional cuisine is redefined. A rare sky bar and restaurant, Etereo is where a rooftop pool and panoramic views meet exceptional gastronomy. In addition, guests can savor delicious breakfast options and enjoy classic Milanese aperitivo
Here, you will find an authentic and modern team that aims at crafting unique experiences that connect our guests with Milanese heritage in a welcoming and inclusive atmosphere.
The impact you'll make
Breakfast, lunch or dinner, the best meals aren't just made by our brilliant chefs. They're made even more memorable by the great service our guests enjoy. As one of our F&B Support Experts, you'll make sure you know every dish on the menu, so you can make recommendations and answer any questions customers may have. You'll make sure their food and drinks are served quickly, efficiently and with a smile - and if there are any issues, you'll deal with them right away. Thanks to you, our guests will feel well-fed, happy and wanting to come back for more.
Connect your passions with a rewarding opportunity
You're a food and beverage enthusiast who really enjoys making others feel at home. When you work with us, you'll get to entertain and meet people from all over the world as you build your experience. Join us and grow through opportunities to explore the business, opening yourself to various career options. No matter your path, we'll make sure you feel right at home.
You may work in any of our outlets thus widening your F&B service knowledge. And this is just the beginning. We believe in the potential of our talents, and we will do our best to make them grow in our Company.
Join a newly opened lifestyle luxury hotel
Working in a newly opened luxury lifestyle hotel is an incredible opportunity to gain strong expertise in hospitality and a great exposure to Marriott International EMEA leaders. This can remarkably accelerate your career growth within the company and provide you the right tools to be involved in other openings at national and international level. It is indeed a challenging experience but surely a rewarding one!
What you'll do
- Serve food and beverage items to guests.
- Ensure that all customers enjoy an authentic and efficient service, and check with them that the dining experience is meeting their expectations.
- Support the team to ensure that the outlet is set up and ready for each service period.
- Prepare and restock outlet inventory.
- Clean tables, complete closing duties and re-stock tableware and other supplies.
- Inspect the cleanliness and presentation all china, glass, and silver prior to use.
- Follow Standard Operating Procedures and brand identity guidelines.
- Comply with quality assurance expectations and standards.
- Comply with all health, safety and hygiene standards and policies.
What you'll need:
- Passion for the luxury lifestyle hospitality industry.
- A warm, people-oriented demeanor and a team-player attitude.
- At least intermediate knowledge of Italian and English.
- A safety-first approach.
- Positive outlook and dependability.
- Previous experience in similar roles is an advantage.
What we offer:
- A unique opportunity to be part of a luxury lifestyle hotel where we celebrate your unique talent.
- Part of Marriott International, the largest hospitality brand in the world- this means national and internal promotion opportunities for the right candidates. The sky is your limit here.
- World class training and development programs tailored to enhancing your skills and help you grow within the Marriott family.
- Work alongside some amazing talent- award winning, experienced hospitality professionals.
- Discounted room nights, meals, and spa access in more than 9,000 hotels worldwide-because your wellbeing means so much.
- Discounts for your friends and family.
- 5euros breakfast when staying at any of our European hotels.
- Performance and Recognition programs.
- Wellness and sustainability initiatives.
Explore our very big world
As a world-class leader in the travel industry, there's no better place than Marriott International to make your mark. Joining us, you'll get to entertain and meet people from all over the world as you build your experience. You'll find a place where your personality and ideas are appreciated just as much as the work you do. And you'll grow through opportunities to explore the business, opening yourself to various career options. If you have the natural ability to communicate and enjoy working with others, we welcome you to join our global family.
You're welcomed here
Our highest priority is making you feel as welcome as our guests. We want you to know you're important to us and that you'll make an impact in your role, and for that, you'll be appreciated and valued.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
#JoinCasaBrera
The Luxury Collection Hotels & Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand ? a collection of Europe's most celebrated and iconic properties ? serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler.
From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale ? a portal to the destination's cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey. In joining The Luxury Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
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Lombardy, Milan - Hosco
POSITION SUMMARY
Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.
Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: At least 1 year of supervisory experience.
License or Certification: None
Marriott International is committed to set science-based emissions reduction targets to reduce our carbon footprint dramatically by 2030, resulting in the development of Marriott's Climate Action Program (CAP), a comprehensive approach to reduce our carbon footprint and enable climate-smart growth and decision making. Our work to reduce Marriott's global carbon, water, and waste footprints, among other sustainability efforts, is the foundation of Serve 360's Sustain Responsible Operations coordinate.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand's unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work, begin your purpose, belong to an amazing globalteam, and become the best version of you.
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Lombardy, Ferno - Hosco
POSITION SUMMARY
First impressions are everything. When guests arrive at our hotels, we want that impression to be memorable. The same goes for departures. When guests leave, we want them to go with a smile and a feeling that we were there for them throughout their stay. We want to build an experience that is memorable and unique from start to finish. Our Guest Arrival Experts take the initiative to deliver a wide range of services that guide guests through their arrival and departure experiences. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Arrival Expert makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success ? creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Arrival Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing more than 75 pounds with assistance.. Doing all these things well (and other reasonable job duties as requested) is critical for Guest Arrival Experts ? to get it right for our guests and our business each and every time.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
When you join the Sheraton family, you become a member of its global community. We've been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you're a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ?The World's Gathering Place'. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
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Aiuto Cuoco - The Westin Palace, Milan - The Westin Palace Milan
Lombardy, Milan - Hosco
POSITION SUMMARY
Kitchen Support Experts play an important role in support of several hotel functions. These associates may work across departments (e.g., kitchen, food and beverage, employee dining room) to support cleaning and basic kitchen preparation needs. Whether preparing fresh clean linen and spotless dining ware for guests to enjoy, operating and maintaining cleaning equipment and tools (e.g., dishwashing machines, hand wash stations), or transporting dishware across the hotel, these associates do whatever it takes to get the job done.
Follow all company and safety and security policies and procedures; report maintenance needs, accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; support team to reach common goals. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: No high school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
Marriott International is committed to set science-based emissions reduction targets to reduce our carbon footprint dramatically by 2030, resulting in the development of Marriott's Climate Action Program (CAP), a comprehensive approach to reduce our carbon footprint and enable climate-smart growth and decision making. Our work to reduce Marriott's global carbon, water, and waste footprints, among other sustainability efforts, is the foundation of Serve 360's Sustain Responsible Operations coordinate.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand's unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work, begin your purpose, belong to an amazing globalteam, and become the best version of you.
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New!
RECEPTIONIST HOTEL
Lombardy - ADHR GROUP
Descrizione azienda
ADHR Group ? Filiale di Milano ricerca per elegante hotel a 4 stelle, sito a Milano in zona Montenapoleone/Turati un/una Receptionist
Posizione
La risorsa, inserita in un contesto elegante e orientato all'ospitalità di qualità, si occuperà di:
- accoglienza e assistenza alla clientela italiana e internazionale;
- gestione delle operazioni di front office (check-in, check-out, prenotazioni, centralino);
- cura degli adempimenti amministrativi.
Requisiti
Requisiti richiesti:
- esperienza, anche breve, nel ruolo di receptionist in hotel o strutture ricettive;
- ottima conoscenza della lingua inglese;
- conoscenza di una seconda lingua straniera (titolo preferenziale);
- disponibilità a lavorare su turni.
Altre informazioni
Orario di lavoro: dal lunedì alla domenica con 2 giorni di riposo a rotazione, organizzati su turni
Sede di lavoro: Milano - Zona Turati
Si offre contratto iniziale a tempo determinato di 6 mesi, finalizzato ad inserimento indeterminato in azienda.
CCNL Alberghi - 4 livello
Le ricerche sono rivolte a candidati dell'uno e dell'altro sesso ai sensi delle L.903/77 e L.125/91. I candidati sono invitati a leggere l'informativa privacy sul sito di Adhr Group ai sensi dell'art. 13 del Regolamento (UE) 2016/679 sulla protezione dei dati (GDPR). ADHR GROUP ? Agenzia per il lavoro S.p.a. Iscr. Albo Agenzie per il Lavoro Sez. I ? Aut. Min. prot.n.13/I/0013269.
...
30/04/2026
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