Taskmaster - Hotel Eden by Dorchester Collection
Sede
Italia, Lazio, Rome
Settore:
Hotel/Turismo
Ruolo:
Customer Service
Data ultimo aggiornamento: 23/02/2026 2026-05-23
attività
Descrizione annuncio
L'Hotel Eden è un raffinato cinque stelle lusso nel cuore di Roma e simbolo dell'eccellenza italiana nel mondo, appartenente alla prestigiosa Dorchester Collection.
Al suo interno, La Terrazza, è il ristorante gourmet che unisce alta cucina e panorami mozzafiato in una narrazione culinaria sofisticata e sorprendente; nel Il Giardino Ristorante, la tradizione italiana incontra l'innovazione in un contesto luminoso e accogliente; Il Giardino Bar, è luogo ideale per sorseggiare cocktail d'autore o vini pregiati ammirando la città eterna da una prospettiva privilegiata; La Libreria, è un elegante salotto romano in cui concedersi momenti di relax, lettura e conversazione, avvolti da arte e raffinatezza; e non mancano le esclusive esperienze di banqueting e In-Room Dining, pensate per offrire agli ospiti un servizio personalizzato e di altissimo livello, in ogni momento della giornata e infine la nostra SPA, cuore del benessere del nostro hotel, in cui vivere una esperienza unica.
Principali responsabilità e mansioni:
Siamo attualmente alla ricerca di un/a Guest Contact Coordinator
COSA FARAI
I nostri Guest Contact Coordinator sono responsabili della gestione quotidiana di tutte le attività relative al reparto tra cui: Gestire tutte le richieste interne dei clenti in-house; Assicurarsi che ogni ospite sia preregistrato; Rispondere alle chiamate e email interne ed esterne; Prepagamenti dei soggiorni; Lettere di benvenuto e avvisi; Quadrature finanziaria dei servizi F&B; Controllo e aggiornamento delle prenotazioni; Assegnazione camere; il tutto in modo che i nostri ospiti possano vivere la migliore esperienza possibile.
Avrai l'opportunità di dar vita ai nostri valori Passione, Personalità, Rispetto, Lavoro di Squadra, e Creatività, per rafforzare la nostra cultura We Care.
Questa descrizione è puramente indicativa per darti un'idea della tua tipica giornata lavorativa. Ci assicureremo di fornirti informazioni più dettagliate in base al tuo ruolo specifico.
Accogliamo con pari interesse tutte le candidature, indipendentemente da genere, età, origine etnica, disabilità, orientamento sessuale o identità di genere, nel rispetto delle pari opportunità (D.Lgs. 198/2006) e dell'inclusione delle persone appartenenti a categorie protette (L. 68/1999).
Crediamo nel valore della diversità e ci impegniamo a creare un ambiente di lavoro inclusivo, equo e rispettoso.
Mappa
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Annunci di lavoro correlati
Nuovo!
Night Auditor M/F - Experimental Roma - Experimental
Lazio, Rome - Hosco
ABOUT US
Famous for introducing cocktail bar culture to Paris in 2007, Experimental redefined hospitality with innovative cocktail bars and boutique hotels across Europe and beyond.
Over the years, destinations have expanded from major European capitals such as Rome, Paris, and London to more seasonal locations like Comporta, Ibiza, or Menorca in the summer, and the ski resorts of Verbier and Val d'Isère in the winter.
The group also operates venues in Porto, Venice, New York, Biarritz, and the Cotswolds.
Each of our unique destinations blends design, creativity, and exceptional service, with exciting new openings on the horizon.
ABOUT EXPERIMENTAL ROMA
Opening in mid-2026 on Via Ludovisi, just off the legendary Via Veneto, Experimental Roma will be a vibrant and cinematic new destination from Experimental.
Housed in a former bank, the hotel has been transformed by interior designer Rodolphe Parente into a space that embodies the essence of la dolce vita : elegant, timeless, and irresistibly Italian.
The property will feature 82 rooms, a restaurant, a bar, and a spectacular rooftop with a suspended pool offering breathtaking views over the magnificent cityscape of Rome.
Join Experimental and be part of an opening where creativity, passion, and the joy of hospitality come together on the Roman scene.
ABOUT THE JOB
Under the supervision of the Front Office Manager, you will be responsible for guest reception and overall guest relations during the night shift, as well as handling reservations.
Your responsibilities will include:
-
Providing each guest with a warm, personalized night-time welcome,
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Contributing to ongoing guest satisfaction by delivering high-quality service in compliance with standards and procedures,
-
Being responsible for the hotel after the day management team has left,
-
Contributing to the achievement of qualitative objectives within the Front Office department,
-
Ensuring the safety of guests and property,
-
Setting up the breakfast buffet,
-
Handling guest comments, requests, and potential complaints professionally,
-
Anticipating and responding to guest needs,
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Managing guest check-ins and check-outs efficiently, ensuring this process is as quick as possible,
-
Informing guests about stay conditions, formalities, and hotel services,
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Managing phone calls and the reservations schedule,
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Following up on guest requests (wake-up calls, taxis, in-room breakfast, etc.),
-
Preparing reports on activities and any incidents occurring during the shift,
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Ensuring that all guest information documents are available and up to date,
-
Promoting the hotel's services to maximize sales,
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Applying and explaining the hotel's pricing policy,
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Being responsible for the cash register,
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Complying with payment and invoicing procedures,
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Ensuring cleanliness of the reception area,
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Checking and verifying daily reservations, as well as summaries of off-site bookings.
ABOUT YOU
You have at least two years of experience in a similar role.
Dynamic and proactive, you demonstrate a strong sense of service excellence.
You have an excellent professional appearance, are reliable, and are always attentive to guest needs.
You show rigor and strong organizational skills and work very well as part of a team.
You are passionate about your profession and possess excellent interpersonal and communication skills.
You are fluent in Italian and English. Knowledge of a third language is an advantage for this position.
You are proficient in Microsoft Office and the Opera property management system.
Experience Hospitality, the Experimental Way !
Throughout your journey with us, you'll be immersed in a stimulating and innovative environment.
You'll join a dynamic group and grow alongside a diverse team of passionate professionals and recognized experts.
Whether it's your first role or a new career opportunity, we take pride in recruiting, developing, and retaining the most motivated and talented individuals from all backgrounds and skill sets.
Here's what we offer:
-
Training and career development opportunities,
-
Mobility possibilities across France, Italy, Switzerland, the US, the UK, the Balearic Islands, and more,
-
Attractive discounts across all our venues (cocktail bars, wine bars, and restaurants).
...
23/02/2026
Nuovo!
Guest Relation M/F - Experimental Roma - Experimental
Italia, Lazio, Rome - Hosco
ABOUT US
Famous for introducing cocktail bar culture to Paris in 2007, Experimental redefined hospitality with innovative cocktail bars and boutique hotels across Europe and beyond.
Over the years, destinations have expanded from major European capitals such as Rome, Paris, and London to more seasonal locations like Comporta, Ibiza, or Menorca in the summer, and the ski resorts of Verbier and Val d'Isère in the winter.
The group also operates venues in Porto, Venice, New York, Biarritz, and the Cotswolds.
Each of our unique destinations blends design, creativity, and exceptional service, with exciting new openings on the horizon.
ABOUT EXPERIMENTAL ROMA
Opening in mid-2026 on Via Ludovisi, just off the legendary Via Veneto, Experimental Roma will be a vibrant and cinematic new destination from Experimental.
Housed in a former bank, the hotel has been transformed by interior designer Rodolphe Parente into a space that embodies the essence of la dolce vita : elegant, timeless, and irresistibly Italian.
The property will feature 82 rooms, a restaurant, a bar, and a spectacular rooftop with a suspended pool offering breathtaking views over the magnificent cityscape of Rome.
Join Experimental and be part of an opening where creativity, passion, and the joy of hospitality come together on the Roman scene.
ABOUT THE JOB
Guest Relations ? Key Contact for Our Clients
As the primary point of contact for our guests, the Guest Relations professional embodies the soul and excellence of the chalet. A true conductor of the guest experience, he/she anticipates, coordinates, and personalizes every stage of the stay to deliver an unforgettable experience, with particular attention to VIP guests.
Guest Experience & Satisfaction
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Deliver a unique, seamless, and memorable experience to every guest before, during, and after their stay,
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Provide a personalized welcome, taking into account guest preferences and profiles,
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Ensure regular follow-up throughout the stay (in-room accompaniment, presentation of services, interactions in common areas),
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Anticipate and respond to requests, manage unforeseen situations, and coordinate internal and external services,
-
Oversee complaint management and ensure prompt, satisfactory resolution,
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Update guest profiles and conduct pre-arrival research to personalize the welcome.
Interdepartmental Coordination
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Act as the liaison between Front Office, Housekeeping, Food & Beverage, Concierge, Spa, and Management,
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Provide operational support to teams as needed (check-in/check-out, room inspections, bar or breakfast service),
-
Be present during key moments (VIP arrivals, peak periods, events).
Ambassador of the Property
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Represent the chalet's image and values with professionalism, elegance, and warmth,
-
Build and maintain trusted relationships with guests, partners, and teams,
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Apply and ensure compliance with service standards and safety regulations.
Sales & Guest Loyalty
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Actively promote all hotel services and encourage their use,
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Propose and organize tailor-made services to enhance the guest experience,
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Contribute to guest loyalty through personalized relationships and exceptional service.
ABOUT YOU
Passionate about guest relations, you combine a strong service mindset with excellent communication skills and impeccable presentation. Curious and open-minded, you enjoy personalizing each stay thanks to your excellent memory and broad general knowledge.
Organized, detail-oriented, and versatile, you know how to anticipate needs, manage priorities, and maintain a high level of professionalism in all circumstances.
Key Skills
-
Experience in luxury hospitality.
-
Knowledge of the region and its attractions.
-
Proficiency with IT tools and hotel management systems.
-
You communicate easily with both teams and guests, using appropriate and professional communication skills in Italian and English.
Experience Hospitality, the Experimental Way !
Throughout your journey with us, you'll be immersed in a stimulating and innovative environment.
You'll join a dynamic group and grow alongside a diverse team of passionate professionals and recognized experts.
Whether it's your first role or a new career opportunity, we take pride in recruiting, developing, and retaining the most motivated and talented individuals from all backgrounds and skill sets.
Here's what we offer:
-
Training and career development opportunities,
-
Mobility possibilities across France, Italy, Switzerland, the US, the UK, the Balearic Islands, and more,
-
Attractive discounts across all our venues (cocktail bars, wine bars, and restaurants).
...
23/02/2026
Nuovo!
Front Office Agent / Guest Service - Sheraton Parco de' Medici
Italia, Lazio, Rome - Hosco
Per rafforzare il team di Ricevimento selezioniamo figure di Front Office motivate e orientate all'accoglienza, pronte a contribuire all'esperienza degli ospiti con professionalità e attenzione.
Le posizioni hanno carattere d'urgenza.
Posizioni aperte
Front Office Agent
Guest Service Agent
Bell boy
Night Supervisor
Stage Front Office
Principali responsabilità
Accogliere gli ospiti garantendo un servizio cordiale ed efficiente durante tutte le fasi del soggiorno
Gestire check-in, check-out e attività di back office amministrativo
Fornire informazioni sulla struttura e sui servizi, anticipando le esigenze del cliente
Collaborare con tutti i reparti per assicurare un'esperienza fluida e di qualità
Gestire richieste, segnalazioni e attività operative quotidiane del ricevimento
Requisiti
Esperienza, anche breve, nel ruolo (valutiamo anche profili junior o in stage)
Ottima predisposizione al contatto con il pubblico e problem solving
Buona conoscenza della lingua inglese; ulteriori lingue costituiscono titolo preferenziale
Flessibilità a lavorare su turni, inclusi weekend e festivi
Essere automuniti
Precisione, affidabilità e spirito di squadra
Cosa offriamo
Inserimento in un contesto alberghiero strutturato e internazionale
Percorso di formazione e affiancamento operativo
Concrete possibilità di crescita nel reparto Rooms Division
Contratto commisurato all'esperienza
Possibilità di stabilizzazione in azienda
Se ami lavorare a contatto con le persone e vuoi essere il primo sorriso che accoglie l'ospite, inviaci la tua candidatura.
...
23/02/2026
Nuovo!
NIGHT AUDITOR - HOTEL 5*L - Romeo Collection
Italia, Lazio, Rome - Hosco
Descrizione azienda
ROMEO Collection è un Brand giovanissimo e totalmente italiano di prestigiosi Hotel 5* L, per un pubblico internazionale e alla ricerca di esperienze non scontate.
La Collection comprende al momento tre Hotel 5* L:
* ROMEO Napoli operativo dal 2009
* ROMEO Roma, inaugurato il 14 febbraio 2025
* ROMEO Massa Lubrense, in apertura entro il 2026
In ogni struttura della Collection gli ospiti sono accolti in veri e propri percorsi sensoriali per vivere un'esperienza immersiva
·nell'architettura - ROMEO NAPOLI Modernismo hi-tech del nipponico Kenzo TangeROMEO ROMA Architettura parametrica della britannico-iraniana Zaha Hadid ROMEO Massa Lubrense Sensibilità dell'artefatto come innesto paesaggistico-naturale di Kengo Kuma
·nell'arte - ogni Hotel custodisce collezioni private di incredibili opere d'arte (Mario Schifano, Andy Warhol, Paladino, Francesco Clemente, Guttuso, Mark Kostabi, fotografie dei Fratelli Alinari e Mimmo Jodice)
·nel benessere - ogni Hotel ha una SPA targata SISLEY PARIS
·nella ristorazione fine dining - ogni Hotel avrà 2 outlet Il ristorante a servizio degli ospiti in house e Il ristorante Ducasse
Posizione
Per il nuovissimo Hotel 5* L ROMEO, siamo alla ricerca di un Night Auditor da inserire nel team di ROMA.
Il Night Auditor è responsabile della gestione delle operazioni notturne della reception e delle attività amministrative e contabili dell'hotel.
Garantisce inoltre un servizio di accoglienza impeccabile per gli ospiti durante la notte, gestendo eventuali richieste e assicurando la corretta chiusura dei conti.
Responsabilità principali
* Accogliere gli ospiti con professionalità in accordo agli standard della Collection, gestendo check-in e check-out in conformità alle SOP in vigore
* Supervisionare la sicurezza dell'hotel durante le ore notturne, collaborando con il personale di sicurezza se necessario.
* Eseguire la chiusura amministrativa della giornata, verificando e riconciliando le transazioni contabili.
* Controllare e aggiornare il sistema gestionale con i dati delle prenotazioni, fatture e report di fine giornata.
* Assistere gli ospiti per qualsiasi richiesta, fornendo un servizio personalizzato e di alta qualità.
* Monitorare e rispondere alle comunicazioni telefoniche ed e-mail notturne.
* Collaborare con gli altri reparti per garantire un flusso di lavoro efficiente e un'esperienza impeccabile per gli ospiti.
* Segnalare eventuali problemi tecnici o di manutenzione riscontrati durante il turno.
Requisiti
* Esperienza pregressa nella mansione, in strutture analoghe preferibilmente in hotel 5 stelle o di lusso
* Conoscenza dei principali sistemi di gestione alberghiera (es. Opera, Protel, Fidelio)
* Fluente in inglese; la conoscenza di altre lingue è un plus
* Disponibilità a lavorare in orari notturni, weekend e festivi
* Ottima capacità di comunicazione e orientamento al cliente
* Precisione e affidabilità nella gestione dei compiti amministrativi e contabili
Altre informazioni
La ricerca è rivolta ai candidati ambosessi (L. 903/77) e risponde a quanto previsto in tema di parità di trattamento tra le persone indipendentemente dalla razza e dall'origine etnica (ai d. lgs. 215/03), 216/03
...
23/02/2026
Nuovo!
Front Desk Supervisor M/F - Rotating - Experimental Roma - Experimental
Italia, Lazio, Rome - Hosco
ABOUT US
Famous for introducing cocktail bar culture to Paris in 2007, Experimental redefined hospitality with innovative cocktail bars and boutique hotels across Europe and beyond.
Over the years, destinations have expanded from major European capitals such as Rome, Paris, and London to more seasonal locations like Comporta, Ibiza, or Menorca in the summer, and the ski resorts of Verbier and Val d'Isère in the winter.
The group also operates venues in Porto, Venice, New York, Biarritz, and the Cotswolds.
Each of our unique destinations blends design, creativity, and exceptional service, with exciting new openings on the horizon.
ABOUT EXPERIMENTAL ROMA
Opening in mid-2026 on Via Ludovisi, just off the legendary Via Veneto, Experimental Roma will be a vibrant and cinematic new destination from Experimental.
Housed in a former bank, the hotel has been transformed by interior designer Rodolphe Parente into a space that embodies the essence of la dolce vita : elegant, timeless, and irresistibly Italian.
The property will feature 82 rooms, a restaurant, a bar, and a spectacular rooftop with a suspended pool offering breathtaking views over the magnificent cityscape of Rome.
Join Experimental and be part of an opening where creativity, passion, and the joy of hospitality come together on the Roman scene.
ABOUT THE JOB
Under the supervision of the Front Office Manager, your responsibilities will include:
-
Covering reception shifts (check-in/check-out, reservations, billing, cash handling, and guest requests),
-
Managing the front desk independently in the absence of the Front Office Manager,
-
Ensuring a smooth and high-quality guest experience in compliance with hotel standards and procedures,
-
Guaranteeing adherence to internal procedures,
-
Leading and motivating the reception team, managing conflicts, being attentive to staff needs, and ensuring team cohesion,
-
Contributing to the organization of the front office to ensure it is efficient, dynamic, and reflects a positive image of the hotel,
-
Anticipating guest and operational needs, participating in back-office administrative tasks, assisting with recruitment for the reception team, and helping manage and organize the reception schedule.
ABOUT YOU
You have an excellent professional appearance, a strong sense of service, and outstanding interpersonal skills.
You are attentive to details and work well as part of a team.
You are autonomous, dynamic, and rigorous.
You demonstrate initiative and are flexible with working hours.
You are proficient in Microsoft Office, and ideally in the OPERA property management system.
You are fluent in Italian and English; knowledge of a third language is an advantage.
Experience Hospitality, the Experimental Way !
Throughout your journey with us, you'll be immersed in a stimulating and innovative environment.
You'll join a dynamic group and grow alongside a diverse team of passionate professionals and recognized experts.
Whether it's your first role or a new career opportunity, we take pride in recruiting, developing, and retaining the most motivated and talented individuals from all backgrounds and skill sets.
Here's what we offer:
-
Training and career development opportunities,
-
Mobility possibilities across France, Italy, Switzerland, the US, the UK, the Balearic Islands, and more,
-
Attractive discounts across all our venues (cocktail bars, wine bars, and restaurants).
...
23/02/2026
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