Head of Credit  

LHH is seeking a Head of Credit with solid experience in complex environments, ideally within multi-tier distribution networks. Previous exposure to sectors such as consumer electronics or air conditioning / HVAC will be considered a strong plus, given the nature of the customer base. Experience in industrial distribution or manufacturing with B2B channels is also highly valued.

The role will lead the Credit Department, taking full ownership of credit risk management and collection activities for the Italian market.

Reporting directly to the CFO, the position is part of the Finance Department and operates in a multinational and English-speaking environment, with daily interactions with Group HQ and the Shared Service Center.

The role includes managing a local team of two credit professionals and collaborating closely with Sales, Finance, and centralized SSC functions

Responsibilities

Credit Risk Management

· Define and implement credit policies in alignment with corporate guidelines.

· Assess customer creditworthiness through financial analysis and credit reports.

· Set and monitor credit limits based on risk exposure and commercial strategy.

· Continuously monitor customer financial exposure and implement mitigation measures where required.

Order-to-Cash Management

· Oversee all credit-related activities within the Order-to-Cash process.

· Monitor customer payment performance and aging reports.

· Ensure timely and effective collection strategies.

· Coordinate dispute management processes affecting customer payments.

Shared Service Center Coordination

· Serve as the local point of reference for credit processes managed through the SSC.

· Ensure alignment between centralized procedures and the operational needs of the Italian market.

· Collaborate with SSC teams to enhance efficiency in credit control and collection processes.

Business Partnership

· Work closely with Sales and Commercial teams to balance business growth with responsible risk management.

· Provide credit assessments for new customers, key accounts, and commercial initiatives.

· Support the definition of payment terms and credit limits in line with company policies.

Team Leadership

· Lead and develop a local Credit team of two professionals.

· Manage performance, workload distribution, and professional development.

· Promote efficient processes and strong collaboration with internal stakeholders.

Reporting & Monitoring

· Track and report key KPIs such as DSO, overdue exposure, and bad debt levels.

· Prepare regular reporting for local management, the CFO, and regional finance teams.

Your Profile

• Degree in Economics, Finance, or Business Administration.
• 8?12 years of experience in Credit Management, Credit Control, or Order-to-Cash functions.
• Proven experience managing credit risk in B2B environments.
• Previous experience leading a credit team.
• Strong knowledge of financial statement analysis.
• Experience in international, matrix organizations.
• Familiarity with ERP systems (SAP) and credit management tools.

• Italian: Native or fluent - English: Fluent

Milan

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