Front Office/Addetto alla Reception - Palazzo Utini
Site
Italy, Emilia-Romagna, Parma
Sector:
Hospitality/Tourism/Travel
Role:
Customer Service
Date of last update: 23/03/2026 2026-06-23
activities
Job description
Accoglienza clienti e gestione check-in/check-out con efficienza e precisione
Gestione prenotazioni, telefonate e corrispondenza elettronica
Problem solving e gestione reclami con approccio orientato al cliente
Teamworking e collaborazione con altri reparti (housekeeping, F&B, ecc.)
Organizzazione autonoma delle attività quotidiane e gestione delle priorità
Attenzione al dettaglio e cura dell'esperienza degli ospiti
Capacità di adattarsi rapidamente a richieste particolari o cambi di programma
Map
Powered by
Other job ads posted by this Company: LOADING...
Similar job ads
New!
Front Office Host - The Social Hub
Emilia-Romagna, Bologna - Hosco
Your Mission, Should You Choose to Accept It
As a Front Office Host, you're the first smile guests see and the person they remember long after they leave. You set the vibe the moment they walk in, turning arrivals into warm welcomes and check-ins into real conversations. You move effortlessly between the desk and the lobby, creating a space that feels energetic, friendly and easy to navigate. You share the best local tips, spark connections between guests and add those small touches that make a stay feel special.
Your presence shapes the heartbeat of the hotel, and your energy lifts the whole team.
In Case You Don't Know Who We Are
Known for being the rule breakers in hospitality, TSH is a fun, creative and inspiring environment where everyone can work, stay, learn and play and most importantly ? be themselves. As an employer we look, act and think like a hotel, but instead we offer a lot more. Think student accommodation, long and short stay options, gyms, talks, events, rooftop bar and eat & drink escapes as well as community and coworking spaces. Located in The Netherlands, Germany, Austria, Italy, France, Spain, Portugal, and the UK, with several new openings on the way, this hybrid hospitality concept may take root in the heart of Europe, but our plans are set for going global.
What You'll Do
- Welcome guests with genuine warmth and set a great atmosphere from the start
- Assist with check-ins, payments and kiosk navigation
- Keep the lobby tidy, inviting and buzzing with the right energy
- Offer local recommendations and connect guests to events, restaurants and experiences
- Jump in with bookings for activities, restaurants and everything in between
- Share guest insights and feedback with the team to improve every stay
- Work closely with Housekeeping, F&B and Maintenance to keep things running smoothly
- Represent TSH by promoting our outlets and spotting upsell opportunities
What You'll Have
- You have 1-3 years of experience in hospitality or a similar guest-facing role
- You bring an energetic, welcoming vibe that makes people feel at home
- You're great at switching between tasks without losing your smile
- You have a proactive mindset and love turning small moments into memorable ones
- You're comfortable with digital tools like PMS, kiosks or guest messaging apps
- You communicate clearly in English and Italian
- You're a team player who stays cool and confident during busy peaks
What We Offer
- The opportunity to work at a dynamic, multi-national company. Not just another hotel - we're a game changing innovator, challenging every convention and defining the future
- The opportunity to work for a Certified B Corp® company that balances profit with positive impact, collaborating with organizations like and the to create meaningful change
- The chance to learn and grow in your role with the potential for future growth
- Awesome discounts in all our properties in Europe and not just for you, but also for your friends and family!
- A wonderful workplace to call home, full of events, fun colleagues and all the other amazing salary/benefits stuff
Who you are, is how we want you to be. To us, hybrid hospitality goes across the board, from how we service our guests to how we represent ourselves. Here, everyone belongs, and we welcome people no matter their nationality, gender, age, sexual orientation, religion or culture. Your authenticity keeps our team diverse. Come as you are.
...
23/03/2026
New!
Receptionist - Villa De Cillis Carafa
Campania, Torre del Greco - Hosco
Villa De Cillis Carafa ricerca un/una Front Office Agent da inserire nel suo Boutique Hotel per la vivace stagione 2026!
Informazioni sull'Hotel
Il nostro Boutique Hotel è aperto da soli tre anni e si trova in una fase di forte espansione e ampliamento dei servizi offerti.
Secondo le statistiche di booking.com, nel nostro primo anno di attività siamo stati la struttura con il miglior rendimento e la migliore media recensioni della zona. Il 2026 rappresenta per noi un anno di grande crescita e di nuove sfide.
Villa De Cillis Carafa non è un classico albergo, ma una vera villa privata: all'ingresso, gli ospiti devono sentirsi accolti con il calore dei padroni di casa. Cerchiamo quindi una persona che sappia trasmettere questo spirito e far sentire ogni ospite come a casa propria.
Chi cerchiamo
Il/la candidato/a ideale ricoprirà un ruolo dinamico che unisce funzioni operative e di coordinamento: front office, marketing, concierge, strategie di pricing e gestione dei social.
Soprattutto, cerchiamo qualcuno che non abbia paura di mettersi in gioco, che comprenda il valore dell'operatività quotidiana e che sia pronto, secondo necessità, a svolgere in prima persona le attività di routine.
Siamo una piccola realtà in rapida crescita, e per questo vogliamo persone di fiducia, con grande motivazione, voglia di imparare e di diventare rapidamente autonome.
Anche candidati con poca esperienza o alle prime esperienze sono assolutamente benvenuti, purché abbiano forte volontà di crescere, impegno e desiderio di apprendere velocemente.
Inquadramento e retribuzione saranno commisurati alla reale esperienza del candidato e approfonditi durante il colloquio.
...
23/03/2026
New!
Receptionist - Villa Grazioli Boutique Hotel
Italy, Lazio, Rome - Hosco
- Accoglienza ospiti con cortesia e professionalità
- Gestione check-in e check-out
- Assistenza durante il soggiorno e gestione richieste clienti
- Attività di front office e supporto amministrativo
- Gestione prenotazioni e comunicazioni telefoniche/email
...
23/03/2026
New!
Groups & Events Agent - The Westin Palace, Milan - The Westin Palace Milan
Italy, Lombardy, Milan - Hosco
POSITION SUMMARY
Contact appropriate individual or department (e.g., Sales, Data Administration, Accounting) as necessary to resolve guest calls, requests, or problems. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott, including up-selling. Determine and give complimentaries to guests as gifts for their patronage (e.g., rewards points, show tickets, gift certificates). Promote awareness of brand image internally and externally. Process requests for redeeming Marriott Rewards points. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Enter Marriott Rewards information into appropriate software when taking guest reservations. Answer, record, and process all guest calls, requests, questions, or concerns. Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing).
Assist management in training and motivating employees; serve as a role model. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Monitor the performance of others to ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 2 years of related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
Marriott International is committed to set science-based emissions reduction targets to reduce our carbon footprint dramatically by 2030, resulting in the development of Marriott's Climate Action Program (CAP), a comprehensive approach to reduce our carbon footprint and enable climate-smart growth and decision making. Our work to reduce Marriott's global carbon, water, and waste footprints, among other sustainability efforts, is the foundation of Serve 360's Sustain Responsible Operations coordinate.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand's unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work, begin your purpose, belong to an amazing globalteam, and become the best version of you.
...
23/03/2026
Don’t show this message again