Rooftop Manager - The Social Hub
Sede
Italia, Lazio, Rome
Settore:
Hotel/Turismo
Ruolo:
Customer Service
Data ultimo aggiornamento: 16/05/2026 2026-08-16
attività
Descrizione annuncio
Your Mission, Should You Choose to Accept It
This is your rooftop. You set the vibe, lead the team, and turn every shift into an experience people talk about long after sunset. As Rooftop Manager at The Social Hub, you're the driving force behind one of our most social, energetic spaces, where great drinks, great people, and great moments collide. You lead from the floor, not from behind a desk, balancing creativity with commercial thinking and people leadership with operational know-how.
You'll shape the guest journey, grow a strong team, and keep the rooftop buzzing day and night. If you love hospitality with personality and want to build something that feels alive, this one's for you.
In Case You Don't Know Who We Are
Known for being the rule breakers in hospitality, TSH is a fun, creative and inspiring environment where everyone can work, stay, learn and play and most importantly ? be themselves. As an employer we look, act and think like a hotel, but instead we offer a lot more. Think student accommodation, long and short stay options, gyms, talks, events, rooftop bar and eat & drink escapes as well as community and coworking spaces. Located in The Netherlands, Germany, Austria, Italy, France, Spain, Portugal, and the UK, with several new openings on the way, this hybrid hospitality concept may take root in the heart of Europe, but our plans are set for going global.
What You'll Do
- Lead, coach, and inspire the rooftop team, including supervisors, to perform at their best
- Run day-to-day rooftop operations and keep service smooth, consistent, and memorable
- Bring the rooftop concept to life through energy, atmosphere, and guest interaction
- Drive team engagement through training, onboarding, and hands-on leadership
- Work with marketing to deliver events, activations, and promotions that draw a crowd
- Manage costs, revenue, and budgets while keeping quality sky-high
- Build strong relationships with local suppliers and creative partners
- Handle guest feedback with confidence and turn challenges into wins
What You'll Have
- You have at least 2 years of leadership experience in F&B, ideally in a rooftop, bar, or concept-led venue
- You bring strong people leadership skills and know how to motivate diverse teams
- You're comfortable owning budgets, costs, and commercial results
- You have a natural feel for guest experience and atmosphere
- You stay calm under pressure and make clear decisions when it counts
- You communicate easily in English and Italian; extra languages are a bonus
- You bring curiosity, creativity, and a hands-on attitude to everything you do
What We Offer
- The opportunity to work at a dynamic, multi-national company. Not just another hotel - we're a game changing innovator, challenging every convention and defining the future
- The opportunity to work for a Certified B Corp® company that balances profit with positive impact, collaborating with organizations like and the to create meaningful change
- The chance to learn and grow in your role with the potential for future growth
- Awesome discounts in all our properties in Europe and not just for you, but also for your friends and family!
- A wonderful workplace to call home, full of events, fun colleagues and all the other amazing salary/benefits stuff
Who you are, is how we want you to be. To us, hybrid hospitality goes across the board, from how we service our guests to how we represent ourselves. Here, everyone belongs, and we welcome people no matter their nationality, gender, age, sexual orientation, religion or culture. Your authenticity keeps our team diverse. Come as you are.
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At The St. Regis Rome we are looking for a Front Desk Agent (Temporary).
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No matter what position you are in, there are a few things that are critical to success ? creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Doing all these things well (and other reasonable job duties as requested) is critical for Front Desk Agent ? to get it right for our guests and our business each and every time.
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- § Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific St. Regis process to resolve issues, delight, and build trust.
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- § Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
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- § Engage guests in conversation regarding their stay, property services, and area attractions/offerings, including social media where appropriate.
- § Thank guests with genuine appreciation and provide a fond farewell.
- § Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
- § Stay up-to-date on the local area so that you are prepared to provide specific recommendations for guests.
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- § Perform other reasonable duties as requested.
Check-in/Check-out
- § Keep track of changes in room status (e.g., early check-out, late check-out, room transfer, unexpected stay over) for Housekeeping.
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- § Process all check-outs including express check-outs, resolving any late and disputed charges, settling account, retrieving room key, and requesting comments on guest's stay.
- § Process all guest check-ins by confirming reservations in computer system (e.g., Fidelio, PMS, FOSSE, OPERA), verifying guest identity, requesting form of payment, assigning room, and issuing room key in accordance with property policies and procedures.
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Cash Handling
- § Process all payment types such as room charges, cash, checks, debit, or credit.
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Reports/Recordkeeping
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-
Communications
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CRITICAL COMPETENCIES
- § Fluent English § Analytical Skills § Learning § Decision-Making § Problem Solving § Computer Skills § Basic Mathematics Interpersonal Skills § Customer Service Orientation § Interpersonal Skills § Team Work § Diversity Relations Communications § English Language Proficiency § Communication § Listening § Applied Reading § Writing
Personal Attributes
- § Integrity
- § Dependability
- § Positive Demeanor
- § Presentation
- § Adaptability/Flexibility
- § Stress Tolerance
- § Initiative Organization § Multi-Tasking Time Management
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Di cosa ti occuperai
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Chi stiamo cercando
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At the historical St. Regis Rome we are looking for a Front Office Shift Leader.
POSITION SUMMARY
Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Run and check daily reports, contingency lists, and credit card authorization reports. Supply guests with directions and information. Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests' satisfaction. Count and secure bank at beginning and end of shift. Cash guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change. Notify Loss Prevention/Security of any reports of theft. Assist Management and serve as a departmental role model or mentor by working alongside employees during the shift to perform technical or functional job duties.
Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees. Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. Perform other reasonable job duties as requested by Managers/Supervisors.
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Safety and Security
- Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
- Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
- Maintain awareness of undesirable persons on property premises.
- Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).
- Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.
Policies and Procedures
- Protect the privacy and security of guests and coworkers.
- Maintain confidentiality of proprietary materials and information.
- Follow company and department policies and procedures.
- Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
- Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
- Perform other reasonable job duties as requested by Supervisors.
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- Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
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- Talk with and listen to other employees to effectively exchange information.
- Exchange information with other employees using electronic devices (e.g., pagers and two-way radios, email).
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- Support all co-workers and treat them with dignity and respect.
- Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.
- Develop and maintain positive and productive working relationships with other employees and departments.
- Partner with and assist others to promote an environment of teamwork and achieve common goals.
- Actively listen to and consider the concerns of other employees, responding appropriately and effectively.
Quality Assurance/Quality Improvement
- Comply with quality assurance expectations and standards.
Check-in/Check-out
- Activate room keys and reissue new room keys to guests as necessary (e.g., lost key) by verifying guest identity and using electronic key machine.
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- Secure valid form of payment (e.g., credit card, cash) prior to issuing room key.
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- Process all check-outs including express check-outs, resolving any late and disputed charges, settling account, retrieving room key, and requesting comments on guest's stay.
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- Communicate to appropriate staff that there are guests that are waiting for an available room.
- Verify and adjust billing for guests.
- Set up accurate accounts for each guest upon check-in according to their requirements (i.e., sharewiths, separate room/tax/incidentals, comp).
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Communications
- Operate telephone switchboard station in order to answer telephone calls.
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Greet/Escort Guests
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Guest Services
- Follow up with guests to ensure their requests or problems have been met to their satisfaction.
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- Contact appropriate individual or department (e.g., Bellperson, Front Desk, Housekeeping, Engineering, Security/Loss Prevention) as necessary to resolve guest call, request, or problem.
- Ensure that any outstanding requests or problems from the previous day receive priority and are resolved.
- Answer, record, and process all guest calls, requests, questions, or concerns.
- Arrange transportation (e.g., taxi cab, shuttle bus) for guests/residents/visitors, and record advance transportation request as needed.
Cash Handling
- Count bank at end of shift and secure bank.
- Provide change to guests.
- Cash guests' personal checks and traveler's checks.
- Balance and drop receipts according to Accounting specifications.
- Process all payment types such as room charges, cash, checks, debit, or credit.
- Count bank at the beginning of shift to ensure that amounts are correct and that there is adequate change.
- Process adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges.
Maintenance/Security
- Notify Loss Prevention/Security of any guest reports of theft.
CRITICAL COMPETENCIES
Analytical Skills
- Problem Solving
- Decision-Making
- Computer Skills
- Learning
Interpersonal Skills
- Team Work
- Diversity Relations
- Customer Service Orientation
- Interpersonal Skills
Communications
- Listening
- Telephone Etiquette Skills
- English Language Proficiency
- Communication
- Applied Reading
Personal Attributes
- Dependability
- Integrity
- Positive Demeanor
- Presentation
- Safety Orientation
- Adaptability/Flexibility
- Stress Tolerance
- Initiative
Organization
- Multi-Tasking
...
16/05/2026
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Entra a far parte del nostro team!
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Esperienza nel ruolo
Ottima predisposizione al contatto con il pubblico e problem solving
Buona conoscenza della lingua inglese; ulteriori lingue costituiscono titolo preferenziale
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Se ami lavorare a contatto con le persone e vuoi essere il primo sorriso che accoglie l'ospite, inviaci la tua candidatura.
...
16/05/2026
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